Review History for anonymous

The Reserve at Mandarin


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anonymous

Resident ā€¢ 2004 - 2006

1/10/2007

when we moved to victoria park, we moved from a bad side of town, so this seemed like a real upgrade,we went on a tour of the properties and thought they were wonderful ( we did notice the dumpsters were overflowing but figured it was simply a mishap , surely such a nice complex wouldn't let that be the norm ) the first thing i noticed when we moved in was that they had moved us into the wrong apartment! they have 3 sizes of one bedrooms and we were supposed to move into the medium and this was the small! upon further inspection though the previous tenats had left there washer and dryer in the apt. so we took it as a blessing and let it be, although it made me a little uneasy about there record keeping. later that evening we tried to use the jacuzzi and it didn't work, we called the office the very next morning to report it and were told that they were awaire that it didn't work and had no idea when they might fix it. after talking to some neighbors they told us it had been about 2 yrs since the jacuzzi had worked ! oh and those dumpsters over the 2 years that i lived there, were always overflowing. and the jacuzzi i think worked for about 3mths. during the summer it did have green water and beer cans in it. most of the equipment in the fitness center didn't work. the pools were occasionally clean but did spend alot of time dirty. the bugs were pretty bad, but i do have to say that buying a few roach traps never hurt anyone. <br>2x in the 2 years that i lived there my bathroom ceiling caved in from leaks in the pipes. my bathroom flooded one weekend. the water was so bad that it filled the tub the entire bathroom floor and some of my bedroom carpet. i paged the energency main. but no one answered.both times the ceiling caved in they did eventually come and fix the pips but left a gaping whole in my bathroom ceiling . that whole was there for more than 3 mths the first time and 6 mths. the second, we could here the people upstares doing there bathroom business while we were trying to sleep because of this, bugs were coming , i reported it weekly but nothing was done, the first time around we finally yelled at someone in the office and threatened a lawsuit if we got bit by one of the spiders crawling. the second one never got fixed.<br> i was standing outside 1 day and observed maintenance without warning throw a water heater out of the 3rd floor balcany above mine! that would have killed anyone walking by! it landed not far from someone car my bf heard the noise and came running out to see what was the fuss, we lost our temper and yelled at the maintenace men for there actions. about 10 min. later we relized that we had lost our tempers went out found the men we had yelled at apologized profusely for our rudeness and asked them to please be more careful. they said the matter was over and that our apology was accepted and such. about 20 min. later the office manager calls( i didn't know her name she was young and pretty with dark hair ?) without any attempt to be civil she begins to yell and curse so loudly at my bf that i can here it. i called her back and asked her why she thought she could call tenants and yell at them ? basically i was told that she could talk to me any way she wanted but i would never ever speak to her staff that way. she told me i was immature and that i needed to grow up and learn how to talk to people! i told her i didn't think it was mature to call tenants and immediatly begin cursing and screaming at them without asking there side of the story , she then imformed me that she didn't need to hear it because there was nothing wrong with what her maint. i told her what happened made me fearful for my life if she thinks this is ok, she literally laughed at me and told ( she had never herself seen the inside of my apt. ) that my apartment was disgusting and that proved that i must have no fear for my life. i hung up on her.<br>now i have alot of stuff so my place was a bit cluttered but not disgusting. the next morning she came pounding on my door when my bf opened it in his boxers ( we were still asleep ) she said and i quote :" i am coming in right now and no will stop me do u understand u will move out of my way and not stop me because i am going to come in here and take pics of everything!" he moved out of her way ( if she had just asked we would have let her in i new there was nothing wrong with the place) i was in my nightgown and asked her from the bedroom if her and her mail and female that she had brought with her could waite outside so i could put my chlothes on, she said she would not wait and that if i must ii could go to my bathroom and get dressed. they were there for about 5 min. the whole time she kept saying how she was going to evict us andso on. funny though the only thing they could find to take pics. of were a few dishes in the sink and a muddspot on the tile in the kitchen. we recived a non-renewel notice of our lease ( funny since we had a mth earlier given them a non-renewel notice )in lew of an eviction.i guess my house wasn't " disgusting " after all. the day i moved out i went to the office told them i had left, that i had not fully cleaned the apt. and new there would be fees but i had paid a hefty pet deposit when i moved in ( we had moved in on a spcecial and hadn't had to pay an actual deposit) and and that should probably cover it, they said that i had paid a pet fee and that it wouldn't, irequested they recheck the lease since mine clearly stated a deposit and that the deposit would be used as a security depposit on the premises. i left them a forwarding address and left. <br>i recieved a bill a few weeks later from them for a hefty cleaning fee, they had not used the deposit at all. i copied my lease highlighted the section about the pet deposit and sent them a check for the difference with a letter requesting contact me and how if there were any further issues. a few weeks later i got a letter from a collection agency for the whole amount! i checked my records and they had cashed the check right away . I called the collection agency and talking to them about this , the man said he had no record of any of the bill having been paid . he had a copy of the lease and i told him to check out the pet deposit and how they were trying to discount that as well. he told me he would get ahold of them asap as this seemed fishy, he called me a few days later, he told me i was absolutly right and that i didn't owe them a dime . even sent me paperwork to validate it.<br>sorry so long but that was my horrific vicky park exp.

    Review 177 out of 251

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    The Reserve at Mandarin

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