Review History for mches89

Knight's Krossing


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mches89

Resident 2009 - 2011

4/18/2011

DONT LIVE HERE!!!

I lived at this Apartment complex for 2 years despite the dozens of horror stories I heard. The first year was fine no major problems, other than it was a bit pricey. Later that year half the buildings were found to be infected with toxic amounts of mold. Around this same time I came into possession of a service dog that I was raising. Anyways our building "wasn't infected" but we were moved to a different building for "remodeling". They moved us, my roomate with serious asthma and I, to a building with a heavy smoker. Immediatley we notified the staff, which to speak to anyone other than the the imbusliles up front you have to "schedule an appointment", but for the time being there was nothing that they could do. Also I might add this was all going down around finals week, a student complex making hundreds of students move on finals week, not sure what they rush was since they were only "remodeling". We heard back and they told us that the new room mate told them he doesnt smoke, when we met him it was clear that he did. We explained my roomates condition to them and they told us they would ask the guy to not smoke in the house. They had NO intention of helping us until my roomates mother threatened them with legal action. At that point they were happy to help, and relocated us to a different apartment. Sometime in the next few months I recieved a fine notice for having a pet. I walked up to the office, with my dog that I had been walking everyday for 6 months in the complex, and explained that she was a service dog in training. I was even kind enough to bring a copy of the FL Law which states it s a misdemeanor to deny a trainer and their dog access to facilities. Once again, the management would not talk to me, I was told by the wonderful associates up front that the fine stands, because they dont understand how it applies to trainers, evidently hi lighting where it was relavent wasnt clear enough. I ended up having to get an attorney, which once again, nothing happened prior to that point. Then the final problem I encountered was the rent issue. I wasnt aware that the way they write their lease they make to where you have to pay a FULL months rent for 5 days in the apartment. So I have to move out by May 5th, I still have to pay a full months rent for May. No one would even listen to me, they just point to the lease and smile and say sorry but you signed it. The customer service is atrocious at this complex. They have been under new management several times in the past 6 years, and each company is less concerned with the students and more concerned with their bottom line. Do yourself a favor DO NOT LIVE HERE! The only positive reviews that you see are mostly written by the staff up front, I've watched them do it. Live in a house with 3 or 4 people, its SOOO much cheaper and way more fun. Good Luck.

    Review 2 out of 189

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