Review History for Verified Resident 63764

The Park at Valenza


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Resident 63764

Verified Resident ā€¢ 2014

4/16/2014

Overall I am pretty satisfied with my apartment at River Chase. The first apartment that I was going to move into was not very nice, but they easily switched which one I was moving into. My fridge needed some maintenance upon moving in and within a few hours someone was here and fixed it for me. The neighborhood is very quiet and overall I feel pretty safe no matter what hour I am leaving/coming home. The only complaint I have is with their coupons on their site. When looking at the apartments I showed the coupon on my phone to the person I was working with. I was told to print it out and make sure to have it when we sign the lease. The move in day comes and I am then told I no longer can use the coupon and can't use the current coupon on the website (even though it was applicable) because I was "already in the system". I was told someone would talk to me about it, but I have yet to hear a decent explanation.
    Manager

    4/16/2014

    The Park at Valenza
    Thank you for your review. It is great that overall your are satisfied with your apartment. I am glad that maintenance was able to fix your refrigerator within a few hours. The neighborhood is very quiet and it is nice to know that you feel safe living at River Chase. I did pass this review along to the property manager so that she could clearly explain to you the coupon that you were interested in using and why it was not applicable. I do apologize for any miscommunication. The property manager did offer a $50 credit towards your rent due to our miscommunication.

    Review 132 out of 295

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    The Park at Valenza

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