Cortland Portofino Place
#7,216 #14 #894

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Cortland Portofino Place

4400 Portofino Way , West Palm Beach, FL 33409
(338 Reviews)
$1,942 - $3,180/mo
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Floor Plans & Pricing

1 Bedroom

A1

1 Bed, 1 Bath | 820 sq. ft.

$1,992

3 Available Units

See Floor Plan Details

A3

1 Bed, 1 Bath | 916 sq. ft.

$2,042

3 Available Units

See Floor Plan Details

A4

1 Bed, 1 Bath | 950 sq. ft.

$2,062

3 Available Units

See Floor Plan Details

A6

1 Bed, 1 Bath | 1,085 sq. ft.

$2,151

3 Available Units

See Floor Plan Details

A8

1 Bed, 1 Bath | 1,215 sq. ft.

$2,231

3 Available Units

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A2

1 Bed, 1 Bath | 821 sq. ft.

$1,942

2 Available Units

See Floor Plan Details

A5

1 Bed, 1 Bath | 1,038 sq. ft.

$2,101

2 Available Units

See Floor Plan Details

A7

1 Bed, 1 Bath | 1,167 sq. ft.

$2,193

See Floor Plan Details

2 Bedrooms

B1

2 Beds, 2 Baths | 1,109 sq. ft.

$2,298

5 Available Units

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B4

2 Beds, 2 Baths | 1,238 sq. ft.

$2,428

3 Available Units

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B6

2 Beds, 2 Baths | 1,376 sq. ft.

$2,503

3 Available Units

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B9

2 Beds, 2 Baths | 1,503 sq. ft.

$2,623

3 Available Units

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B8

2 Beds, 2 Baths | 1,456 sq. ft.

$2,628

2 Available Units

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B7

2 Beds, 2 Baths | 1,456 sq. ft.

$2,628

2 Available Units

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B2

2 Beds, 2 Baths | 1,205 sq. ft.

$2,448

1 Available Unit

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B5

2 Beds, 2 Baths | 1,327 sq. ft.

$2,473

1 Available Unit

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B3

2 Beds, 2 Baths | 1,205 sq. ft.

$2,367

See Floor Plan Details

3 Bedrooms

C4

3 Beds, 2 Baths | 1,407 sq. ft.

$2,776

1 Available Unit

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C3

3 Beds, 2 Baths | 1,376 sq. ft.

$2,833

1 Available Unit

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C8

3 Beds, 2 Baths | 1,672 sq. ft.

$3,180

1 Available Unit

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C2

3 Beds, 2 Baths | 1,280 sq. ft.

$2,652

See Floor Plan Details

C1

3 Beds, 2 Baths | 1,278 sq. ft.

$2,652

See Floor Plan Details

C5

3 Beds, 2 Baths | 1,505 sq. ft.

$2,947

See Floor Plan Details

C6

3 Beds, 2 Baths | 1,544 sq. ft.

$2,972

See Floor Plan Details

C7

3 Beds, 2 Baths | 1,633 sq. ft.

$3,052

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

B
B

Renter Ratings

A

Review Ratings

Noise

4.8

Grounds

4.8

Safety

4.3

Office Staff

4.3

Maintenance

4.7

Neighborhood

4.3

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

C-

Number of reviews in the past 365 days

6

Manager’s Review Engagement

A-

Percentage of reviews responded to

83.33%

Manager’s Review Reply Time

A

Average time to respond to reviews

2.83 days

View Community Timeline
View Community Timeline

Cortland Portofino Place Reviews

(334)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

anonymous

Resident 2022 - 2024

3/17/2024

Terrible customer service

Staff is unhelpful and unapologetic. They lie and complete work orders for service requests that are never done. These service requests are regarding the hot tubs that have literally been broken since moving in summer 2022! Pools are constantly out of service and dirty, and… See More >
    Manager

    3/16/2024

    Cortland Portofino Place
    Thank you for taking the time to provide your feedback. Regrettably, we are unsure of what specific interactions may have led to these concerns. However, we are eager to gain further insight on your experience. We ask that you please contact us directly at portofinoplace@cortland.com at your earliest convenience, so that we may assist you accordingly in addressing any concerns you may have. Thank you, Priscilla D., Community Manager
    Review Author Icon

    anonymous

    Resident 2023

    4/20/2023

    Great customer service & experience

    My husband & I came to Portofino looking for a place to live since our lease is up in our current place. We met with Ramona whom not only was very helpful but also very professional & patient with us & all of our questions.… See More >
      Manager

      4/21/2023

      Cortland Portofino Place
      Hi! We appreciate you taking the time to leave us and Ramona a wonderful review! She is a rockstar! We will be sure to pass along this review to her! We look forward to having you as future residents! -Your Team at Cortland Portofino Place
      Review Author Icon

      anonymous

      Resident 2023

      4/18/2023

      Such great customer service!

      I met up with Kee on one occasion and had her show me some apartments she went above and beyond showing me everything I needed to see. On another occasion I walked in without an appointment and Ramona then helped me. She answered all my… See More >
        Manager

        4/19/2023

        Cortland Portofino Place
        Hi, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
        Review Author Icon

        Adrienne_J905

        prospectiveVisited 2023

        4/18/2023

        Exceptional customer service!

        I am a current resident of New York and have intentions of moving to Florida within the next month. I have recently visited your location for a tour and I absolutely loved it! The location is beautiful, homely and the staff provided such amazing customer… See More >
          Manager

          4/19/2023

          Cortland Portofino Place
          Hi, we're happy you found our staff to be so supportive during your experience here at Cortland Portofino Place. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
          Review Author Icon

          anonymous

          prospectiveVisited 2023

          4/18/2023

          Highly recommend this neighborhood

          I’m actually upset that I don’t get to live here. Long story short I was in the search of a new home for a relocation of a new job in my search I came to this neighborhood and met with Edward. He was extremely professional… See More >
            Manager

            4/19/2023

            Cortland Portofino Place
            Hi, we're happy you found our staff to be so supportive during your experience here at Cortland Portofino Place. Please don't hesitate to reach out if there's anything additional we can do for you.
            Review Author Icon

            anonymous

            Resident 2020 - 2023

            4/11/2023

            Great place to live

            The last 3 years I have been living here have been great! I haven't had any issues personally with the community or anyone. The ladies in the resident services side and leasing team have all been really helpful from the start! I really enjoy all… See More >
              Manager

              4/13/2023

              Cortland Portofino Place
              Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
              Review Author Icon

              anonymous

              Resident 2021 - 2022

              8/2/2022

              Current Resident

              I’m a current resident at Cortland. The community is clean and quiet and you can’t beat the gym and the indoor basketball court. They have regular community events and the neighbors all get to know each other so it’s nice even though the community is… See More >
                Manager

                1/1/2023

                Cortland Portofino Place
                Thank you for taking the time to share your feedback with us! If you ever need anything at all, please always feel welcome to get in touch with us. Sincerely, Your team at Cortland Portofino Place
                Review Author Icon

                Smurph796

                Resident 2021 - 2022

                1/4/2022

                TL;DR, don't bother looking into this place. Take everyone's reviews seriously, and find somewhere else to live. $2,900 a month to be treated like we're living in Section 8. I moved into this unit in August of 2021. Within the first month, I had to… See More >
                  Review Author Icon

                  Brandenxmartin

                  Resident 2020 - 2021

                  10/11/2021

                  ---- this place, do not move here, I had termites the whole time I lived here that they never fixed, parking lot is terrible, barely enough room for your car if you even find a space, I decided to move out of this hell hole… See More >
                    Review Author Icon

                    anonymous

                    Resident 2020 - 2021

                    9/22/2021

                    Where do I begin. I've live here for about 1 1/2 years. At first it was great and I loved the apartment. Now it's a different story. With the rent money we pay for I would expect the best BUT THIS PLACE IS NOT WORTH… See More >
                      Review Author Icon

                      anonymous

                      Resident 2018 - 2021

                      5/28/2021

                      This community for what it charges for rent should be more upscale. When you decide to look at a unit ask them to take you around the community, not just the front areas where it looks shiny and new. The further away you get from… See More >
                        Review Author Icon

                        anonymous

                        Resident 2018 - 2021

                        5/3/2021

                        After living there since 2018 and had to transfer due to my spouse military orders , I always kept the place clean pre inspection was completed with no issue today final inspection was done on the 3 bedroom apartment then was informed that I would… See More >
                          Review Author Icon

                          dhanya.abreu@yahoo.com

                          Resident 2020

                          9/24/2020

                          Great staff and management! I am extremely grateful for the Maintenance staff !also the management staff they reply at all hours of the night to make sure that whatever your concerns may be are being addressed in a timely manner.I wanted to make sure that… See More >
                            Review Author Icon

                            anonymous

                            Resident 2020

                            2/18/2020

                            Terrible management and dirty unkept property. The manager that is there now is horrible and the place unfortunately has gone downhill. The office staff has no idea how to help, they are rude and the managers and assistant are always annoyed when someone needs to… See More >
                              Manager

                              2/19/2020

                              Cortland Portofino Place
                              Hello, Thank you for taking the time to leave us your feedback. I am disappointed to hear that you feel that the quality of our team has declined. I want to assure you that all Cortland associates are trained extensively to deliver the highest levels of customer service possible consistently. We take pest concerns very seriously. I wo uld greatly appreciate the opportunity to speak with you further regarding any experience you may have had to led you to feeling this way. Could you please reach out to me at ana.penaherrera@cortland.com? I look forward to hearing from you! Ana P., Support Manager

                              Updated Review

                              Review Author Icon

                              anonymous

                              Resident 2018 - 2020

                              2/15/2020

                              I miss the old staff, the old office staff MADE the community. I am no longer happy here. When I first moved to this community the staff was more wholesome even though the community was under renovations. You at least had managers who wanted to… See More >
                                Manager

                                2/17/2020

                                Cortland Portofino Place
                                Hello, Thank you for taking the time to leave us your feedback. I am disappointed to hear that you feel that the quality of our team has declined. I want to assure you that all Cortland associates are trained extensively to deliver the highest levels of customer service possible consistently. I would greatly appreciate the opportunity to speak with you further regarding any experience you may have had to led you to feeling this way. Could you please reach out to me at ana.penaherrera@cortland.com? I look forward to hearing from you! Ana P.
                                Review Author Icon

                                anonymous

                                Resident 2020

                                2/11/2020

                                We have lived here for about a month and continuously search for another place. We had a HORRIBLE experience when we moved in. Our apartment was so dirty with ants everywhere. We complained and cleaners were sent over. They basically cleaned one thing and sat… See More >
                                  Manager

                                  2/26/2020

                                  Cortland Portofino Place
                                  Hello, Thank you for sharing your feedback with us. We are always looking to improve wherever we can to make our residents' lives more enjoyable while living at Portofino Place, so we appreciate you bringing your concerns to our attention. We are disappointed to hear about the poor experience you had, and want to assure you that we do everything in our power to provide a safe, clean living environment for all of our residents. We work with our service technicians and team of licensed entomologists to stay on top of all routine repairs and pest issues, and they are always happy to come out and help you feel more comfortable in your home. At your convenience, please reach out to me at Maria.Roddenberry@cortland.com as I would love the opportunity to speak with you and work to turn your experience around into one that feels like 5 stars instead of 3.5. Sincerely, Maria Roddenberry, Community Manager

                                  Updated Review

                                  Review Author Icon

                                  anonymous

                                  Resident 2018 - 2019

                                  12/3/2019

                                  Portofino Place is beautiful! They just completed renovations and opened up their new clubhouse. The gym is insane! Friendly staff and well-kept community. I've lived with Portofino Place for over a year now and I love it! The resident events are great too!… See More >
                                    Review Author Icon

                                    Resident 709113

                                    Verified Resident 2019

                                    10/22/2019

                                    The maintenance staff that is fantastic despite the fact the residents are usually messy and rude. The other staff in both the leasing office and management etc are all professional and do their jobs. Biggest complaint are the other residents, there are too many people… See More >
                                      Manager

                                      10/23/2019

                                      Cortland Portofino Place
                                      Dear Valued Residents, Thank you for your honest feedback. We truly appreciate it. I regret to hear that you have experienced some concerns with your neighbors. We want our community to be a place that all of our residents can be proud of, so if anyone is at any time violating the rules of our community or being disrespectful of another, please do not hesitate to reach out to us. I'd appreciate the opportunity to discuss this in further detail with you at your convenience. Please feel free to stop by the office or reach out to me at daissy.costa@cortland.com at your convenience. Warm regards, Daissy Costa Resident E. Manager
                                      Review Author Icon

                                      Resident 708528

                                      Verified Resident 2019

                                      10/21/2019

                                      Overall, it's ok. I'm not happy because maintenance still doesn't know how to solve the ongoing issue of our water temperature and moments when the water pressure just goes from full blast to almost dripping. It's these annoyances that balance with the sweet client servicing… See More >
                                        Review Author Icon

                                        Resident 704271

                                        Verified Resident 2018 - 2019

                                        10/8/2019

                                        Me nd my husband love living in Portofino Place, the apartments are very nice.Greatoutdoor spaces and nice community. The renovated pool area is very modern and beautiful. We have been living one year at Portofino.

                                          Manager

                                          10/9/2019

                                          Cortland Portofino Place
                                          Dear Valued Resident, Thank you so much for your feedback. We truly appreciate it! Should you ever need anything, please do not hesitate to let us know. Warm regards, Daissy Costa Resident E. Manager.
                                          Review Author Icon

                                          Resident 703134

                                          Verified Resident 2017 - 2019

                                          10/5/2019

                                          I love my community and their service!!! Daisy and Maria were so helpful in the office. Love the new clubhouse and gym. The new Pool is awesome! Everyone is so nice and maintenance is great and quick service.

                                            Review Author Icon

                                            SilvArena432

                                            Resident 2017 - 2019

                                            10/2/2019

                                            Daissy's customer service from the moment i come into the office or call her about any concerns is great! She is always attentive, responsive and professional. Daissy is a total pleasure and I am GLAD she is in that office. Thank you for taking care… See More >
                                              Manager

                                              10/3/2019

                                              Cortland Portofino Place
                                              Hi SilvArena432, We are really lucky to have Daissy on our team. She is an excellent asset. Thank you for the 5 stars, we really appreciate it and we appreciate you as a resident. Kimberly Mejia Resident Experience Coordinator
                                              Review Author Icon

                                              Resident 698755

                                              Verified Resident 2019

                                              9/24/2019

                                              Very nice community with well designed interiors, very large units available for a fair price. Amenities in community are nice, particularly the pool areas. This community has a younger crowd, which is a big plus for me. The new clubhouse was done… See More >
                                                Manager

                                                10/2/2019

                                                Cortland Portofino Place
                                                Dear Valued Resident, We truly appreciate your feedback! Please do not hesitate to contact us if you need anything. Warm regards, Daissy C., Resident Experience Manager
                                                Review Author Icon

                                                Resident 698106

                                                Verified Resident 2019

                                                9/23/2019

                                                Like the area. I like how close it is to my college. I appreciate the workers who pick up the trash etc. on a regular basis. I love the pool area, very relaxing. I love the gym. And I love all of the fun events… See More >
                                                  Manager

                                                  10/2/2019

                                                  Cortland Portofino Place
                                                  Dear Valued Resident, Thank you so much for your feedback, we truly appreciate it! Please feel free to reach out to us at portofinoplace@cortland.com if you ever need anything at all. Warm regards, Daissy Costa
                                                  Review Author Icon

                                                  Resident 695323

                                                  Verified Resident 2017 - 2019

                                                  10/18/2019

                                                  I think overall this is a good place to live for location to everything, and I feel safe with the security here. They are trying to make improvements to the property all the time and that is good. My only complaint would be people leaving… See More >
                                                    Manager

                                                    9/19/2019

                                                    Cortland Portofino Place
                                                    Dear Valued Resident, We truly appreciate your feedback and please know we are working on a solution to your concern. Please feel free to reach out to us at portofinoplace@cortland.com, so we can assist you with any concerns you may have. Warm regards, Daissy C.

                                                    Features & Amenities

                                                    Parking
                                                    • Garage
                                                    Pets
                                                    • Dogs Allowed
                                                      Fee: $400 ~ 400. Rent: $25. Restrictions: We do not allow the following aggressive breeds/mixes at our communities (including, but not limited to): Rottweiler, Chow, Presa Carnario, Doberman, Akita, Pit Bulls (American Staffordshire Terriers, Staffordshire Bull Terrier, or Bull Terrier).. Pet Limit: 2. Comments: We welcome two pets per apartment home. Certain aggressive breeds, including mixed breeds, are restricted at all Cortland communities. Please call our Leasing Office for complete pet policy.
                                                      Less Info
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                                                    • Cats Allowed
                                                      Fee: $400 ~ 400. Rent: $25. Restrictions: We do not allow the following aggressive breeds/mixes at our communities (including, but not limited to): Rottweiler, Chow, Presa Carnario, Doberman, Akita, Pit Bulls (American Staffordshire Terriers, Staffordshire Bull Terrier, or Bull Terrier).. Pet Limit: 2. Comments: We welcome two pets per apartment home. Certain aggressive breeds, including mixed breeds, are restricted at all Cortland communities. Please call our Leasing Office for complete pet policy.
                                                      Less Info
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                                                    Other
                                                    • 24-Hour Package Locker
                                                    • BBQ Station areas
                                                    • Basketball Court
                                                    • Clubhouse
                                                    • Conference Room
                                                    • Cortland Community Transfer Program
                                                    • Elevate Fitness Experience with Group Classes
                                                    • Fitness Center
                                                    • Gated Access
                                                    • High-Speed Internet and Wi-Fi Hot Spots
                                                    • Package Receiving Service
                                                    • Pickle Ball Court
                                                    • Smoke Free Community
                                                    • Storage Space
                                                    • Tennis Court
                                                    • Two Car Care Center
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                                                    Leasing

                                                    Cortland Portofino Place gets bigger and better every day. With some of the area s most spacious floor plans, designer features like granite countertops, and modern conveniences like in-home washer and dryer sets, our one, two, and three-bedroom apartments bring your living goals to life. Whether you re working towards your best self in our newly renovated, 24/7 fitness center or lounging at one of our four resort-style pools, our amenities provide multiple spaces for your everyday from work to play and everything in between. Looking to get out and explore the area? Hop on I-95 or Florida s Turnpike (our community is close to both) for a quick commute to major employers like St. Mary s Medical Center or Palm Beach International Airport. Then, when you re craving a beach day, go for a short drive to all the oceanfront fun of Palm Beach. No matter what your day looks like, you ll come home to the hospitality and service of a team dedicated to you. Contact us for more information or to schedule your personal tour.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 10:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Cortland

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                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 338 number of votes by renters, Cortland Portofino Place is currently rated 3.6 out of 5 stars.
                                                    Cortland Portofino Place is rated 4.8/5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                    Cortland Portofino Place is rated 4.7/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                    Cortland Portofino Place is rated 4.8/5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                                    Cortland Portofino Place is rated 4.3/5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                    Cortland Portofino Place is rated 4.3/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                    Cortland Portofino Place is rated 4.3/5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.
                                                    Managers have responded to 83.3333% of their community reviews in the past year.
                                                    Managers have replied within 2.83 days to their community reviews in the past year.
                                                    Cortland
                                                    Dogs Allowed
                                                    Fee: $400 ~ 400
                                                    Rent: $25
                                                    Restrictions: We do not allow the following aggressive breeds/mixes at our communities (including, but not limited to): Rottweiler, Chow, Presa Carnario, Doberman, Akita, Pit Bulls (American Staffordshire Terriers, Staffordshire Bull Terrier, or Bull Terrier).
                                                    Pet Limit: 2
                                                    Comments: We welcome two pets per apartment home. Certain aggressive breeds, including mixed breeds, are restricted at all Cortland communities. Please call our Leasing Office for complete pet policy.
                                                    Cats Allowed
                                                    Fee: $400 ~ 400
                                                    Rent: $25
                                                    Restrictions: We do not allow the following aggressive breeds/mixes at our communities (including, but not limited to): Rottweiler, Chow, Presa Carnario, Doberman, Akita, Pit Bulls (American Staffordshire Terriers, Staffordshire Bull Terrier, or Bull Terrier).
                                                    Pet Limit: 2
                                                    Comments: We welcome two pets per apartment home. Certain aggressive breeds, including mixed breeds, are restricted at all Cortland communities. Please call our Leasing Office for complete pet policy.
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths

                                                    Contact Property

                                                    Cortland Portofino Place

                                                    March 2024

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                                                    Cortland Portofino Place is a 820 - 1,672 sq. ft. apartment in West Palm Beach in zip code 33409. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,942. Nearby cities include Haverhill, Palm Beach, Mangonia Park, Lake Clarke Shores, and Palm Springs.

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