Review History for anonymous

Hawthorne Gates at Dunwoody


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anonymous

Resident 2012 - 2014

3/1/2014

I normally don't take the time to write reviews (positive or negative) but in this instance I feel compelled to. I lived here for a couple of years and have recently relocated to more affordable, better maintained and safer community a few miles away. Hawthorne Gates isn't a terrible place, but not only are the rents unreasonably high for the area (almost everywhere within a 5 mile radius is less expensive), what you get for your money is becoming less and less by the month. FIrst off, whatever your rent is add on a few extra bucks for "valet trash service" which used to mean you take your own trash to the dumpster at the front of the property. Now they have a guy who comes and collects everyone's trash sometime between 8-10pm. Sure, now you're actually paying for a real service, but the problem is people will leave their trash out for pickup all day and not only does it look bad it attracts all sorts of bugs and critters. (Forget pest control, management will have someone come spray or at least say they did, but the problem is only becoming worse) Next up, the highest water and sewer bills you will ever pay. I've been a renter in 6 states and never in my life have I paid so much for my water bill. I've often compared the monthly usage readings with my brother's 5 bedroom house. He's got 3 kids and needless to say, uses a lot of water, while I on the other hand travel frequently and am rarely in town. My bills are ALWAYS higher. I've raised hell with management plenty of times but they'll always deflect to the company that handles those services for them. $80-140 a month for water??? Its a scam, no other way to put it. Overall management will say all the right things with a smile but the staff is wholly ineffective at responding to maintenance requests. My heater broke during some of the coldest parts of year and it took over 2 weeks for the staff to have it repaired. In the meantime I was told to use space heaters (no of course they weren't provided to me). All that established was record highs for my electric bill. There's no winning here. The community has also had multiple break-ins. I originally moved there because of the lack of crime relative to other apartments in the area and was ok to pay a little extra for my safety. However, thats no longer the case. There have been multiple break-ins to cars and apartments, even the common areas attached to the management office. The security gate is frequently broken and the availability of a courtesy officer comes and goes. Break-ins have occurred at all hours and management's response has been to put up notices warning us to lock our doors. Thanks guys, that will help me sleep at night. This all occurred right around the time they decided to jack up everyone's rent. So you're going to lower security and raise rent? Final thoughts, do yourself a favor and look somewhere else for your next apartment. I've been much happier since leaving and am saving money at the same time. There are so many apartment complexes within 5 miles of Hawthorne Gates and it only took me 3 visits to other communities to find one superior in almost every way.
    Manager

    3/3/2014

    Hawthorne Gates at Dunwoody
    To Whom It May Concern: I'm sorry that you had issues that you feel were not addressed properly when you were a resident; concerning your maintenance requests I'm not aware of any emergency service requests that were not handled immediately. If you would like to discuss further, I can be reached at 770-394-9555 or hawthornegates@ram-mgt.com. We wish you the best in your new home. Sincerely, Krista Hemenway Property Manager

    Review 80 out of 150

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    Hawthorne Gates at Dunwoody

    March 2024

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