Review History for minoo66

Elme Druid Hills


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minoo66

Resident ā€¢ 2014

3/11/2015

I will keep this review up-to-date as the months go by. I moved in recently and so far so good! My neighbors are like myself, young-20-or-30-something professionals, some with kids, very friendly. The neighborhood looks nice, attractive, big. The one thing here to note is that it is not well lit, so don't go traipsing about at night with no care, be aware of your surroundings. There is plenty of parking which is refreshing given my past experiences in apartments. Sure, when I moved in the shelf in the laundry room was hanging off the wall, completely broken BUT I do not consider that a design flaw of the neighborhood or even management, I call that cheap, cost effective design of apartment living. Furthermore, googled the problem and was able to fix it myself. I will keep this review up-to-date as I continue living here so that I can give y'all an accurate reflection of living here UPDATE: -Since I have lived here for 5 weeks the office staff has already changed and my FAVORITE person, Bran, left :-( I hope that does not reflect on the apartment -Maintenance staff is EXTREMELY nice! Those poor guys have to work on ALL of these units and there are only a few of them! -Office staff is very slow, disorganized and somewhat confused, but friendly enough -My neighbors are extemely nice, although the younger ones had a party the other night with subwoofers booming, but that's apartment living in general! -I love that there are dog-poop bags provided because I use them regularly! -Maybe it's because both my boyfriend and I are attorneys but they have not tried to scam us with any hidden fees.....YET....we shall see! As promised I will keep this review up to date! UPDATE: So now I have lived here for 10 weeks. These apartments are NOT well insulated at all! Yikes! The heat outside has been high 80s and the AC works so hard to keep my apartment at 76. Our electric bill is very high! Yikes! The gym is also a sweltering inferno. They need fans in there ASAP! Oof! This new office staff SUCKS so bad! I was in the gym and *ALL* of the tvs were blasting loudly and their radio was also very loud. There are clear glass windows so that the office staff overlook the fitness center. So I called while I was in there to ask if they could either mute the 5 TVs play 5 different channels OR turn down the music. I called and watched as a girl with long dark hair put her hand on the phone as it was ringing, pick it up about half an inch and put it right back down. YUP, she hung up on me. I assumed it was an accident. I called again. She rested her hand on the phone as it rang but did not answer. I called again and watched as she and a blonde woman were arguing jokingly about who would answer. She answered and said "Thank you for calling viera briarcliff" to me and then hung up. I eventually left a voicemessage saying "if you're going to ignore calls, make sure they arent coming from people who can watch you be jerks!" UGH! UPDATE 7/18 John and his maintenance team are amazing! Management turnover is frightening. I have been here since March and in 4 months we have had 2 new managers, and none of the faces that originally signed me up are there anymore. It's NOT encouraging when the brightest and most helpful management members quit..... UPDATE 10/15 Oh Viera, you conflict me. I have been here for 7 months now and been met with 3 new management companies. Yikes! They never even informed half the complex that there was new management so when we tried to pay our rent online the site was completely new and down. Since the 3rd shift in management there have been times where the dumpsters are not cleared and trash PILES around it to the point where raccoon and other rodents dive in. Oh, and dumpster divers have been caught trying to find personal information in peoples' trash, so that's always horrifying. IF YOU HAVE ATT CELL SERVICE, YOU WILL NOT GET RECEPTION EVER! This is not an exaggeration, management has sent letters asking us to complain directly to ATT and not them as it is actually ATT's fault, not Viera's, but sitll something to keep in mind! Someone in my building said that several residents are joining together in a lawsuit but I have 0 desire to join them. This apartment is pretty mediocre and this new management team is just as bad as the rest, but I am not expecting any changes. Oh, and the "new hardwood floors" that the terminated employee lured us with when we signed our lease? Peeling laminate. Yep! Good ole viera..... UPDATE: 12 MONTHS LATER: It's been almost exactly a year since we moved in and we cannot wait to move out. I am typing this while sitting in a balmy 81 degree apartment. I put in a maintenance request last wednesday when our AC didn't work. No one contacted us. I called yesterday and they said someone would come out...no one came out. I called back and they said maintenance had left for the day. So our apartment went up to 85 degrees by 10pm. I emailed a reminder this morning at 8am--no one replied. By 10am I called and they said "no one has come out yet? weird! Let me check and I will get back to you!" Guess what? It's hot as asphalt in Atlanta in July and no one has come out and I work from home. I need to get out of here......
    Manager

    6/2/2014

    Elme Druid Hills
    I want to personally apologize that we made you feel this way. We did have some phone issues in our office in the last few weeks and we did have to replace 2 office phones to fix the issue. We would never intentionally hang up on anyone, each and every person is important to us. We apologize for any frustration it caused you and I invite you to personally come in to speak to me in regards to this matter. We also were able to lower the temperature on the thermostats in the fitness center to keep it cooler thru the summer. I hope that we took care of all of your concerns. Sincerely, Mary Matveychuk Community Manager

    Review 310 out of 462

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