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Village at Indian Creek


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lamac66

Resident 2009

4/30/2009

THIS IS HOW EFFECTIVELY COMPLAIN...PLEASE READ

I lived there back in 97-99 and the management was a joke then too. Here's what you do when you lodge a complaint with management. Put everything in writing. First get a copy of the police report and certify mail it to the management office on the grounds and send the same letter to the regional or district office. Explain everything in detail about the situation and what you did. Also state the results if any. This way, no one can say " we had no idea this was going on." That was their favorite response before I sent certified mail to them and the regional office. I had a noise complaint issue with the tenant below me. She had a timer on to cut on her radio at 3:30am because she was going out of town for the Christmas holidays. I had to be at work at 7am. This went on 3 days until got fed up. I went to management and they said there was nothing because they can't enter a tenants apartment when they are not home, which is a lie. In other words, I was supposed be awakened every morning because they didn't want to disarm the timer in the tenants apartment. Too bad they didn't leave a number to be reached I say. This was the manager telling me this, and then I referred a caption on the lease saying management can enter an apartment in certain circumstances and I told her this was one of those situations. She got an attitude with me and said, "I know what the lease says." I said ok, then went to my apartment typed up a letter. I faxed a detailed letter to that manager and the regional office. Forty-five minutes later Miss manager comes knocking on my door with a maintenance guy at her side. She then asked me which room the music comes from, like I hadn't told her previously. The guy went into the apartment and disarmed the timer. It's all about complaining effectively by putting things in writing. That gets some folks attention and let them know that they are not dealing with somebody that is just going to complain verbally and leave it at that. Send a certified letter and see what results you get.

    Review 37 out of 37

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    Village at Indian Creek

    March 2024

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