Spring valley is not a nice place to live at they do not fix the things that the tenents complain about. Its hot as hell the. Pool is not open the things I put down on the list to be fix is still broken and its been 3 months. The staff in the office is pathetic
Manager
6/12/2013
Spring Valley Apartments
Dear Fellow resident,
First, we would like to apologize for any inconvenience that you have experienced recently, here at our community.
We take every resident issue seriously, as it is our goal to provide an above average community experience for every resident. We certainly understand your sentiments when something in your apartment isnâ??t functioning properly. Our maintenance team is in place to ensure, that we provide fixable solutions for our resident homes.
We've recently experienced an unusually high volume of maintenance requests from residents. This is an unforeseen instance that we're working on bringing back down to our normal level.
Our maintenance policy is typically "first-in; first-out," so we are continuing to address them in that manner. Because I am unaware of which resident you are, I am not sure how to identify where you are on our list.
However, if you come in to the office immediately and reference this review, I will personally assign your list of work orders to our service manager to address as priority. If you are unable to make it today, please email me at the address below to coordinate a date/time.
As for our pool, we are currently scheduled to have it inspected and opened, by June 21st. The health and safety of our residents come first, so having a pool that meets community standards is important. Fortunately, we will be set to fully open in just over a week.
I look forward to meeting with you,
Candice J.
Community Manager
springvalley@cortlandpartners.com