Review History for anonymous

Silver Spring Station Apartments


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anonymous

Resident 2010

3/4/2010

I have lived in SSSA for almost a year now. Here are my thoughts... I live on the 2nd floor and truly love the apartment. It is spacious, has all the amenities one would need, has easy to find parking, well-lit parking lot and all around a very nice community. Like a few other reviews, I have had my share of noisy neighbors in my building. Usually when I call the leasing office they are quick to react and reach out to the noisy neighbors. The first instance were loud barking dogs. You could hear the dogs barking from both inside the apartment and in the stairwell. This eventually stopped after numerous called were made. The next instance is still currently an issue. The folks upstairs have children that chronically run across the floor during the wee hours of the morning and at night. There is a lot of banging which can shake the lights attached to the ceiling fans. Although the leasing office has taken appropriate action, they do a poor job returning phone calls and seem to not know how to speak with tenants that are upset or angry about a situation. There have been quite a few changes in the management ranks and also with the leasing consultant girls. It appears whoever I talk to one day I cannot get a hold of the next. There certainly room for improvement for SSSA's leasing team. Occasionally there is a neighbor who lights his cigarette before he walks out of the building. I gotta say...that is a bit trashy. There also also ads and menu flyers which sometimes lay scattered on the floor from the door opening and closing or people just being careless. SSSA did a fairly good job plowing up the snow, allowing more parking spaces to be available. In the spring/summer, I did have quite a few creepy crawlies on the walls/ceilings. Anything from tiny spiders to house centipedes to in the winter, ladybugs. When I call the leasing office they are fairly quick to get someone out to spray the apartment. The maintenance team is usually readily available to fix urgent issues and I think they've done a good job overall. The only real issue was when I first moved in. The ceiling in bedroom had a leak of sorts which required them to have to cut a hole in the ceiling and connect pumps to it. There were two commercial-sized dehumidifiers in the room which caused it be extremely hot. That lasted for two days and then finally they were able to seal the hole and paint. I did have to call the leasing office for updates because the communication when the job would be completed was poor. On some side notes... I wish the master bathroom was as spacious as the second bath in the hallway. I think a lot of the features of the second bath would be beneficial in the master too and would make it feel like a true master bathroom. The closet is space is plenty and the room sizes are good. The pool is OK in the summer if you don't mind a lot of kids. The gym is basic, with minimal equipment. I wish they had free weights and some more modern elliptical machines. I've never used anything so I cannot speak on other community-related things. The leasing office does a poor with locating packages dropped off by USPS, FedEx and UPS. On three separate occasions my packages could not be located, but were signed for by leasing office personnel. I think they are very disorganize and need to someone to manage them who has leadership skills. All in all... this is great apartment and probably worth the price. The leasing staff is sub par and the gamble you take with noisy neighbors is usually out of your control until you make some phone calls. With that being said...I feel my thoughts are honest and sincere as I do like living here...I just hoped for the money some of the things I've mentioned would be a bit better.

    Review 90 out of 128

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    Silver Spring Station Apartments

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