Review History for anonymous

Orchards at Severn


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anonymous

prospectiveVisited 2010

2/7/2010

hot ------ mess!

Okay, I don't live there but I did apply recently. The website always tell lies on how something looks like food on tv. So my first visit was okay. Well, when I pulled up into the complex... I thought dern, this sure does look like a baltimore hood but it's Ft. Meade it must be okay out here. (Im from PG COUNTY)So I go in the rental office to find out more info. There were 2 caucasian ladies there 1 was very nice. The model looked nice and I left happy. The second time I went there were 2 black women in the rental office. I wasnted to leave when I came in the door. They were totally unprofessional and I don't like when people talk to others as if they are illiterate or if me( and adult)is in elementary school. Just because I'm young looking doesn't mean I'm stupid and can't read. The girl's name is Charnese or something crazy like that. Her attitude was not cool at all. I signed the lease and when I started asking her questions about seeing the unit I would be staying in she wouldn't let me and I told her I drove an hour away to get here and she told me over the phone I could see it. I was so upset so I went up in the model to just look around again and get a feel for how my place would look and the other lady came up there and asked if she could help me with something. I told her no thank you I'm fine, just looking. She said what are you looking for? I told her I was just looking around to get a picture of how I would set up things. Then she asked me why am I trying to take a picture. I clearly didn't have a camera or a phone in my hand. She just responded... Oh I just wanna know because I thought you left like 15 minutes ago. You been here for a long time did you need me to stay with you? I'm thinking.... wtf? I have never been anywhere looking at a home and the rental office acting like they are trying to kick you out! She rolled eyes while saying all of this mind you. Terrible customer service already. Good think I checked out the crime reports over there for 2010.... SEXUAL ASSULTS AND BREAKING AND ENTERING... that's all thats listed but I;m sure it's more. I called the office to talk to the manager about it. That same girl Charnese or something answered the phone and when I asked to speak to the manager she told me," Anything you need to ask the manager you can ask me." So I told her I just want to speak to the manager. She tells me the manager is there but not available. What?!?! I didn't want to talk to her at all... So I asked her about the crime reports I found and asked did she know of any of this and does the rental office know of any events that happen with the police. She said no she doesn't know of anything but they have a monthly meeting with the police dept. and they talk about what has been going on. So how does she not know of anything. They be lying up there for sure. So then she says " Well you if having all these questions and concerns, maybe this just isn't the place for you." I said " Ya damn right with an attitude like that! Forget it then." I DO NOT RECOMMEND GOING TO ORCHARDS @ SEVERN TO ANYONE AND THAT GIRL IN THE OFFICE CHARNESE SHOULD BE FIRED!!! BAD CUSTOMER SERVICE IS WHAT SHE SHOWS EVERYTIME I TALK TO HER AND IM SUPPOSED TO BE A NEW MOVE-IN. SAD. NOT TO MENTION DRIVING AROUND THE AREA AND THERE ARE BLACK GUYS OUT OF SCHOOL DOING NOTHING BUT LOITERING THE STREETS WATCHING PEOPLE... GRAFFITTI ON THE THE SIDES OF PEOPLE'S HOUSES... Y DON'T THEY DO SOMETHING ABOUT THIS?????

    Review 173 out of 220

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