La Serena at The Heights
#19,051 #30 #219

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La Serena at The Heights

2951 Siena Heights Drive, Henderson, NV 89052
(64 Reviews)
$1,334 - $2,119/mo
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Floor Plans & Pricing

1 Bedroom

1 Bed, 1 Bath

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2 Bedrooms

2 Beds, 1.5 Baths

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2 Beds, 2 Baths

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3 Bedrooms

3 Beds, 2 Baths

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Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

F
F

Renter Ratings

D

Review Ratings

Noise

2.0

Grounds

1.0

Safety

2.0

Office Staff

1.0

Maintenance

1.0

Neighborhood

1.0

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

D

Number of reviews in the past 365 days

1

Managerā€™s Review Engagement

F

Percentage of reviews responded to

0.00%

Managerā€™s Review Reply Time

F

Average time to respond to reviews

N/A

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La Serena at The Heights Reviews

(64)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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anonymous

Resident ā€¢ 2020 - 2023

11/13/2023

Find a different spot

The place has an ongoing change of staff that seems to just get worse. Dish washer hasn't been fixed in 2 months even with several maintenance requests that they intern close. Do better for your family and your loved ones... this gated community doesn't evenā€¦Ā See More >
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    anonymous

    Resident ā€¢ 2019 - 2020

    1/29/2020

    DO NOT LIVE HERE! I recently rented an upgraded two bedroom unit this last year (2019). This complex is incredibly over priced. The heat makes a loud awful rattling noise every time it comes on, it would also come on when it was not necessaryā€¦Ā See More >
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      anonymous

      Resident ā€¢ 2018

      8/12/2018

      The office staff can be very snotty, don't return your calls and when you finally go to the office they are all doing nothing but chatting with each other. They are not very customer service oriented once you become a tenant but great when youā€¦Ā See More >
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        anonymous

        prospective ā€¢ Visited 2016

        5/15/2017

        People don't be fooled. The people giving "5" and praising are the employees. The staff of horrible.ā€¦Ā See More >
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          anonymous

          Resident ā€¢ 2016 - 2017

          1/30/2017

          I read all the reviews some good and some bad. I know better than listen to the ones that seem like they are on a mission to get even with someone. Most people that write a bad review have just had a bad experience,ā€¦Ā See More >
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            junkysaurus

            Resident ā€¢ 2016

            9/19/2016

            The majority of the complaints on here are completely absurd and irrelevant to the people reading these reviews. Take for example the one where some guy is mad because he heard *rumors* that there are break ins, and he's mad because the *staff* doesn'tā€¦Ā See More >
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              LaSerenaNW

              Resident ā€¢ 2012 - 2016

              7/16/2016

              Out of many complains previous and current residents had and have is rudeness and unprofessionalism of the stuff ... They act like their job( as rent collectors :) -- is guaranteed forever!:) --- They have been ignoring residents' suggestions about improvement of overall safety onā€¦Ā See More >
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                JaissonLA

                Resident ā€¢ 2010 - 2015

                9/12/2015

                I lived at La Serena for 5 years. Great place, cheap rent. Management is very professional and friendly. Maintenance done on regular basis, The place is clean, lots of green and close to Eastern. I would highly recommend living here.

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                  anonymous

                  Resident ā€¢ 2014

                  11/14/2014

                  I currently live in the apartments. I have not lived here for a month, and we're already looking for another apartment complex. So far since we have been staying here, the maintenance staff have payed us a visit 3 times to fix stuff in theā€¦Ā See More >
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                    Thatartistguy

                    Resident ā€¢ 2013

                    9/10/2013

                    I just moved in a couple months ago and so far I it's been great. The staff was really nice and friendly and there is a lot of parking! I have a little trailer and was able to park it too. It has saved meā€¦Ā See More >
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                      anonymous

                      Resident ā€¢ 2013

                      9/10/2013

                      We moved back here because it's in the right school zone & rent was cheap. I guess the lure of less rent was enough for me to forget that the people who work here are only here for a paycheck. But even that's not enough...afterā€¦Ā See More >
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                        Marydevore

                        Resident ā€¢ 2011 - 2013

                        7/12/2013

                        We lived in la Serena from sept 2011 til apr 2013. We were treated well and the management is honest. The apartments are nice. I love how clean they are. We rented on line and were satisfied. The maintenance were very quick to fix andā€¦Ā See More >
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                          happyin702

                          Resident ā€¢ 2013

                          7/10/2013

                          I have lived here for a month now but prior to moving here, I read every review that was posted and I am happy that I didnt allow it to sway my decision. I, as well as my family, is very happy living here. Myā€¦Ā See More >
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                            robertcaroline

                            prospective ā€¢ Visited 2013

                            10/9/2013

                            Stopped in at La Serena at the heights and took a tour with Jill Bird. We had been here before and wanted to refresh our memories. It is a very nice place seems to be quiet. The grounds are beautiful and very well taken careā€¦Ā See More >
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                              MattBronson868

                              Resident ā€¢ 2010 - 2013

                              4/11/2013

                              I would recommend this place for sure. It's a clean quiet place to live at a really good price. My car broke down a couple of weeks ago and was in the shop for quite some time, it was really conveinent that there is shoppingā€¦Ā See More >
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                                anonymous

                                Resident ā€¢ 2009 - 2013

                                4/7/2013

                                I have lived here for 3.5 years and I like it. The grounds are looked after very carefully and I enjoy the trees and grass and that I do not have to worry about pet poop. Pets are restricted to less than 40 lb andā€¦Ā See More >
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                                  anonymous

                                  Resident ā€¢ 2006 - 2013

                                  3/26/2013

                                  I have lived here since 2006, I have seen many people come & go over the years. Some good & some not so good. I've been very happy with my apartment & the staff @ La Serena @ the Heights. The grounds are beautiful! Iā€¦Ā See More >
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                                    LavenderGooms

                                    Resident ā€¢ 2013

                                    3/26/2013

                                    I am very pleased to say that I live here. So much so that I have referred 2 coworkers and 1 close friend. This is a great place to call home. In my time I have lived at several apt complexs and La Serena hasā€¦Ā See More >
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                                      anonymous

                                      Resident ā€¢ 2013

                                      3/14/2013

                                      Do yourself a favor and do not move to this apartment complex. Everything about them is cheap and you can hear noises from both upstairs and downstairs. Management will harass you but do nothing to help any issues. They stole the deposit and tried toā€¦Ā See More >
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                                        anonymous

                                        Resident ā€¢ 2011 - 2013

                                        3/13/2013

                                        Great place for a great price! My apartment was very clean and the staff was really nice and helpful. I don't plan on moving anytime soon and definitely recommend this place. You won't find a better deal anywhere else.ā€¦Ā See More >
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                                          anonymous

                                          Resident ā€¢ 2012

                                          11/11/2012

                                          I've only been here two weeks so far. Invaded by ants! Dryer takes 2 hours to try very small, light load, leaky toilet, blinds fell down first day we were here. VERY strict pet policy, VERY strict parking policy. Tons of bumpsā€¦Ā See More >
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                                            anonymous

                                            Resident ā€¢ 2011 - 2012

                                            8/13/2012

                                            I am a current tenant and can't wait to move out. I absolutely agree with previous comments on how rude the staff is. I have not had a scorpion problem, but yes there are cockroaches and crickets at night - and they moveā€¦Ā See More >
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                                              anonymous

                                              Resident ā€¢ 2013

                                              3/26/2013

                                              I love it here. I really love that there is some shopping and places to eat within walking distance.that helped a lot when my car was in the shop. But now that I have my car back I must say, having the freeway entrance justā€¦Ā See More >
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                                                anonymous

                                                Resident ā€¢

                                                5/5/2012

                                                low class dump. staff are rude.my place is cock roach infested. I feel like i'm in a prison. only here temporaly. thank god. take my advice, do not rent here.ā€¦Ā See More >
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                                                  BeachBabe37

                                                  Resident ā€¢ 2008 - 2011

                                                  4/27/2012

                                                  I had to move out of state for work and now after living in this new place for a few months I hate it. It really showed me what I really had at La Serena. I just had to write a review. I want toā€¦Ā See More >

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry in Units
                                                    Pets
                                                    • Dogs Allowed
                                                      Weight Limit: 25lbs. Comments: Pet Rent $25
                                                      Less Info
                                                      More Info

                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q:Ā How easy is it to find guest parking?

                                                    Frequently Asked

                                                    Based on 64 number of votes by renters, La Serena at The Heights is currently rated 3.2 out of 5 stars.
                                                    La Serena at The Heights is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    La Serena at The Heights is rated 1/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    La Serena at The Heights is rated 2/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    La Serena at The Heights is rated 2/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    La Serena at The Heights is rated 1/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                                    La Serena at The Heights is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Dogs Allowed
                                                    Weight Limit: 25lbs
                                                    Comments: Pet Rent $25
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1.5 Baths
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths

                                                    Check Availability

                                                    La Serena at The Heights

                                                    March 2024

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                                                    La Serena at The Heights is an apartment in Henderson in zip code 89052. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $2,119. Nearby cities include Paradise, Las Vegas, Boulder City, North Las Vegas, and Primm.

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