Avana Chestnut Hills
#9,426 #2 #164

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Avana Chestnut Hills

209 21st Ave Sw, Puyallup, WA 98371
(117 Reviews)
$1,697 - $7,216/mo
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Move-In Specials

Special Two Weeks Free on Look and Lease *restrictions apply.

Floor Plans & Pricing

1 Bedroom

One Bedroom (583 SF) Renovated

1 Bed, 1 Bath | 583 sq. ft.

$1,697 - $4,394

2 Available Units

See Floor Plan Details

One Bedroom (662 SF) Renovated

1 Bed, 1 Bath | 662 sq. ft.

$1,867 - $4,566

1 Available Unit

See Floor Plan Details

One Bedroom (583 SF)

1 Bed, 1 Bath | 583 sq. ft.

See Floor Plan Details

One Bedroom (662 SF)

1 Bed, 1 Bath | 662 sq. ft.

See Floor Plan Details

2 Bedrooms

Two Bedroom / One Bath Renovated

2 Beds, 1 Bath | 935 sq. ft.

$1,877 - $4,815

5 Available Units

See Floor Plan Details

Two Bedroom / Two Bath Renovated

2 Beds, 2 Baths | 1,006 sq. ft.

$1,838 - $3,424

3 Available Units

See Floor Plan Details

Two Bedroom / One Bath

2 Beds, 1 Bath | 935 sq. ft.

See Floor Plan Details

Two Bedroom / Two Bath

2 Beds, 2 Baths | 1,006 sq. ft.

See Floor Plan Details

3 Bedrooms

Three Bedroom (1150 SF) Renovated

3 Beds, 2 Baths | 1,150 sq. ft.

$2,449 - $7,216

1 Available Unit

See Floor Plan Details

Three Bedroom (1495 SF) Renovated

3 Beds, 2 Baths | 1,495 sq. ft.

See Floor Plan Details

Three Bedroom (1495 SF)

3 Beds, 2 Baths | 1,495 sq. ft.

See Floor Plan Details

Three Bedroom (1150 SF)

3 Beds, 2 Baths | 1,150 sq. ft.

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

C+
C+

Renter Ratings

C

Review Ratings

Noise

2.0

Grounds

2.0

Safety

2.0

Office Staff

3.0

Maintenance

2.0

Neighborhood

4.0

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

D+

Number of reviews in the past 365 days

1

Managerā€™s Review Engagement

A+

Percentage of reviews responded to

100.00%

Managerā€™s Review Reply Time

A-

Average time to respond to reviews

3 days

View Community Timeline
View Community Timeline

Avana Chestnut Hills Reviews

(116)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

anonymous

Resident ā€¢ 2021 - 2023

7/25/2023

ANTS

I've been living in this apartment for 2 years and address some issues i had. I've complaint about having ants and this is not seasonal at all, its year round, pest control does not do anyrhing but put sticky borax on my wall and notā€¦Ā See More >
    Manager

    7/28/2023

    Avana Chestnut Hills
    Hello! As we discussed on Tuesday, we have included you on our list for pest control services. Our technician will come by twice a month to provide services for the community. Ants usually show up during specific seasons, but with a clean environment, two treatments should suffice to eliminate them. We were not previously made aware of this situation, but we are pleased to help you take care of it now. Thank you, Community Manager
    Review Author Icon

    anonymous

    Resident ā€¢ 2019 - 2021

    1/14/2021

    The staff at Chest Nut Hills Apartments are extremely courteous, well spoken, and listen to and address your concerns within a respectable time frame. Every time I have had an issue (Very few), Madison has always been there to answer my questions and provide aā€¦Ā See More >
      Manager

      1/14/2021

      Avana Chestnut Hills
      Thank you for such a kind review! It's important that we provide our residents with the best in apartment living. We work hard to ensure all our guests feel welcome in our community and receive top-notch service, so we're happy this doesn't go unnoticed. We appreciate you giving Madison a shout-out, we'll be sure to let her know to keep up the great work. We promise to do our best to make sure you continue to feel right at home with us at Chestnut Hills!
      Review Author Icon

      anonymous

      Resident ā€¢ 2020

      8/4/2020

      At reception I was welcomed by Madison. I have to say that she really did an excellent job of organizing all the documents, ensuring that my keys were available early in the morning, well before the office opened, and for that I thank you. Iā€¦Ā See More >
        Manager

        8/6/2020

        Avana Chestnut Hills
        Thank you for your review! We are so happy that Madison provided you with an excellent introduction to Chestnut Hills. Your satisfaction is important to us and we love to hear that our community is the perfect fit for you.
        Review Author Icon

        Resident 759742

        Verified Resident ā€¢ 2019 - 2020

        4/15/2020

        I love the location schools and stores are near by but not enough space for currently have two cars and my Husband needs to park his car on the other side of the apartment.Also I feel like the Office try to avoidā€¦Ā See More >
          Manager

          4/17/2020

          Avana Chestnut Hills
          We are terribly sorry you feel that way. we are in the office and would love the chance to discuss this with you! feel free to give us a call in the office 253-840-9321
          Review Author Icon

          Resident 753676

          Verified Resident ā€¢ 2020

          3/18/2020

          The staff here at Chestnut Hills Apartments are wonderful people. They listened to every concern during the process and were able to get things done in a speedy manner to create a smooth move in process for me and my family.

            Manager

            4/2/2020

            Avana Chestnut Hills
            Thank you so much for this 5-star review of Chestnut Hills! We greatly appreciate your feedback and are happy to welcome you and your family to our community.
            Review Author Icon

            Resident 752582

            Verified Resident ā€¢ 2020

            3/16/2020

            The staff is amazing and very friendly. It was part of our checklist that we wanted. Now trying to type the minimum character requirements. I don't know why this is a criteria. Short and sweet should be ok.

              Manager

              4/2/2020

              Avana Chestnut Hills
              Thank you for your positive review! Our team works diligently to provide a wonderful community for our residents, and we're thrilled our efforts are recognized in your feedback. Thank you for choosing Chestnut Hills as your home!
              Review Author Icon

              Resident 747226

              Verified Resident ā€¢ 2020

              2/24/2020

              I have just recently moved in to Chestnut Hills and so far I am enjoying the experience. The office manager Leslie is very helpful and has made the move process very fluid for me. I was happy with the condition of the apartment and theā€¦Ā See More >
                Manager

                2/26/2020

                Avana Chestnut Hills
                Thank you so much for your kind words! We are excited that you have decided to call Chestnut Hills your new home! Should you ever have any questions as you're settling in, please do not hesitate to ask!
                Review Author Icon

                Resident 742413

                Verified Resident ā€¢ 2019 - 2020

                2/6/2020

                We have a very friendly staff. The apts are updated and anything that needs fixed, will be taken care of. You get proper notifications when they need in your home and they are very respectful of you. Pet rent is reasonable compared to most places.ā€¦Ā See More >
                  Manager

                  2/7/2020

                  Avana Chestnut Hills
                  Hi there, Thank you for your kind words, we are so very happy that you like the place you call home and that we are able to help make it a better place for you. We are always here for our residents!
                  Review Author Icon

                  Resident 737069

                  Verified Resident ā€¢ 2017 - 2020

                  1/17/2020

                  I absolutely love Chestnut Hills. I've spent 3 wonderful years here and not once have I had a problem. The staff is SO NICE! I adore the Manager, she's seriously the best and very helpful. And maintenance is FAST! If you are looking for anā€¦Ā See More >
                    Manager

                    1/20/2020

                    Avana Chestnut Hills
                    Thank you so much for your kind words about our staff and community. We strive to make our residents happy and feel at home so we are glad your experience has reflected that goal. Keep enjoying our convenient location and we'll be sure to keep up the great work!
                    Review Author Icon

                    Resident 735093

                    Verified Resident ā€¢ 2019 - 2020

                    4/23/2020

                    Go elsewhere. From the get go, our upstairs neighbors are so loud we haven't slept through the night once because they get up at 3am to slam things around, play with their dog, slam their door shut. Spiders have been a huge issue, even afterā€¦Ā See More >
                      Manager

                      1/12/2020

                      Avana Chestnut Hills
                      Thank you for sharing your honest opinion and experience in our community. We are sorry to hear that you had trouble with some noisy neighbors during your stay and that our amenity repairs are still ongoing. We assure you that our team aims to create the most comfortable and convenient experience we can for all of our residents. We practice full transparency when it comes to listing fees and policies in our lease agreements and we are more than willing to provide any clarity you may need regarding your beginning charges as well as address any lingering concerns you may have. We look forward to working together and making things right.
                      Review Author Icon

                      Resident 714405

                      Verified Resident ā€¢ 2018 - 2019

                      11/5/2019

                      So far we're loving everything. Great service and area is so peaceful and the neighbors are mindful and respectful so as the staff. The community is quiet and friendly and everyone minds their business.

                        Manager

                        11/6/2019

                        Avana Chestnut Hills
                        Thank you so much for your recommendation! We're pleased that you recognized our efforts in making Chestnut Hills a place you can call home. Thanks for choosing our community!
                        Review Author Icon

                        Resident 698388

                        Verified Resident ā€¢ 2019

                        9/23/2019

                        The office staff was very helpful during the move in process. The apartments are absolutely beautiful and a fair price, plus everything has been recently updated. You can tell maintenance takes good care of it as well.

                          Manager

                          9/24/2019

                          Avana Chestnut Hills
                          Hi there, we are so happy that you have decided to call Chestnut Hills home. It is our goal to provide our residents with an outstanding experience, and we are pleased to know that we are meeting this goal with you. If there is anything you should ever need, please do not hesitate to reach out to our team, we are always here to help!
                          Review Author Icon

                          Resident 682833

                          Verified Resident ā€¢ 2018 - 2019

                          8/19/2019

                          Everything has been great except for when it rains. The rain goes into the bedroom and under the carpet causing black mold to form. It wrecked my mattress and carpet in about half of the room. Maintenance will take care of it shortly i amā€¦Ā See More >
                            Manager

                            8/20/2019

                            Avana Chestnut Hills
                            Hello, and thank you for your fantastic 5-star rating of our community. We understand that you have experienced issues in your home and we would like to help. When you have a moment, please stop by our office so we can work together to find the best resolution possible. Your residency is important to us, and we look forward to maintaining your happiness for many years to come!
                            Review Author Icon

                            Resident 674628

                            Verified Resident ā€¢ 2019

                            8/5/2019

                            The community is wonderful. Front office staff is awesome and maintenance man is super nice. The building/apartment however is horrible and if I would have been able to do the walk through prior to signing the lease, I definitely would NOT have signed a lease!!!

                              Manager

                              8/7/2019

                              Avana Chestnut Hills
                              Your compliments have made our day! Your kind words about our staff are extremely reassuring. We understand that there some aspects of our community where we can improve, and we would like to learn more so, please stop by our office when you have a moment. Thank you for your 5-star rating, and we hope to enhance your happiness in your home!
                              Review Author Icon

                              Resident 667338

                              Verified Resident ā€¢ 2017 - 2019

                              7/20/2019

                              The community appears nice. Units appear nice. Problem is you can literally hear your neighbors urinating as the Apartments have zero sound proofing materials. Office and maintenance staff lacks professionalism in general. Tried to over charge me many times. Do trust this place & moveā€¦Ā See More >
                                Manager

                                7/24/2019

                                Avana Chestnut Hills
                                Thank you for reaching out. It is essential that our team provides our residents with outstanding service. Although it is disappointing to hear you have experienced anything less, we appreciate you taking the time to share areas where we can improve. Your residency is important to us, and we hope it is not too late to restore your happiness in your home. Please feel free to stop by our office when you have a moment so we can discuss your review further and we hope to speak with you soon.
                                Review Author Icon

                                Resident 667114

                                Verified Resident ā€¢ 2019

                                7/19/2019

                                Nice area! Very pricey! People around here are to themselves except the few individuals that don't like following rules. Staffs are alright hard to get to them on the phone when you have no time off from work. Leave a message and never call backā€¦Ā See More >
                                  Manager

                                  7/24/2019

                                  Avana Chestnut Hills
                                  Although we are delighted to hear that you enjoy our community, we are disappointed that you have experienced trouble getting touch with our team. We understand how important it is to have a direct line of communication with our staff, and we apologize that we have not been accessible to you. Please reach out to our manager directly at rrivera@bridgepm.com so we can assist you. Thank you for your review, and we hope to connect with you soon.
                                  Review Author Icon

                                  Resident 648178

                                  Verified Resident ā€¢ 2018 - 2019

                                  6/3/2019

                                  Strange community of people. Great staff, but just some interesting folks still living in the complex. I would still recommend this place to a friend, it was a good "first home" experience with the easy accessibility and the awesome staffing at the complex.ā€¦Ā See More >
                                    Manager

                                    6/5/2019

                                    Avana Chestnut Hills
                                    Thank you for your recommendation of our community! We are so happy to hear that this was a great first home for you. We are always looking to improve and your feedback is always appreciated. If there is anything we can do to enhance your stay please feel free to reach out. Our team is here to listen.
                                    Review Author Icon

                                    Resident 641116

                                    Verified Resident ā€¢ 2019

                                    5/15/2019

                                    The move in process was quick and easy. Staff is friendly and helpful. After the initial move-in, I noticed the water pressure in the shower was less than desirable and the refrigerator wasn't level. As soon as I let them know, they got everything takenā€¦Ā See More >
                                      Manager

                                      5/22/2019

                                      Avana Chestnut Hills
                                      What a delightful review of Chestnut Hills! We are so happy to hear that your concerns were resolved in a timely manner! Thank you for taking the time to share this thoughtful review. We will keep up the great work!
                                      Review Author Icon

                                      Resident 635038

                                      Verified Resident ā€¢ 2019

                                      5/3/2019

                                      We first seen the ad online. Contacted the management team and they were quickly able to see us and allow us to to view the apartment that same day. The inside was spectacular. With no issues what so ever. The team was very professional andā€¦Ā See More >
                                        Manager

                                        5/4/2019

                                        Avana Chestnut Hills
                                        Welcome to Chestnut Hills! It is delightful to know you found the perfect floor plan for your lifestyle! We are so happy to have you in our community. We are sure that you will love it here!
                                        Review Author Icon

                                        Resident 624174

                                        Verified Resident ā€¢ 2014 - 2019

                                        4/6/2019

                                        While it is a quiet and well maintained community, it is definitely not worth the cost. Rates have gone up an incredible amount (18-30% depending on the unit) the past two years. Not sure how they expect people to keep up with thatā€¦Ā See More >
                                          Manager

                                          4/12/2019

                                          Avana Chestnut Hills
                                          Thank you for taking the time to give us your feedback. We appreciate your kind words about our community we work hard to ensure that our community is in top shape. The prices of our apartments are dependant on market value and can vary from day to day. We understand how this can be frustrating for you and we would love to answer any pending questions you may have. Please feel free to stop by our office or contact our community manager, Kylee, at kbeveridge@bridgepm.com. We hope to connect with you soon!
                                          Review Author Icon

                                          Resident 623152

                                          Verified Resident ā€¢ 2015 - 2019

                                          4/3/2019

                                          Great Community office staff has wonderful everything is always fixed the same day or next day when I work order is put in everything is neat and clean great location to everything friendly staff and is very helpful it would be nice if we couldā€¦Ā See More >
                                            Manager

                                            4/4/2019

                                            Avana Chestnut Hills
                                            Thank you for your amazing 5-star review! It truly makes our day to know that our residents love being a part of our community. Our staff is dedicated to providing you with quality service in every way possible and we are delighted that this has been your experience while residing with us! If there is anything that you should ever need or if you have any more suggestions on how we can make Chestnut Hills even better, please feel free to stop by our office. We hope to chat with you soon!
                                            Review Author Icon

                                            Resident 612338

                                            Verified Resident ā€¢ 2018 - 2019

                                            7/2/2019

                                            Love it here, quite, very nice home to live in when things needs fixing in my experience it's done the same day.The grounds are always kept, the people in the office always return your phone calls followed by an email to be sure your needsā€¦Ā See More >
                                              Manager

                                              3/7/2019

                                              Avana Chestnut Hills
                                              Thank you for taking the time to review Chestnut Hills. Our staff is dedicated to providing the best lifestyle possible for our residents and this starts with easing the transitional process. If we can do anything else for you please let us know. We are happy to in our community and we want to thank you again for choosing Chestnut Hills!
                                              Review Author Icon

                                              Resident 607409

                                              Verified Resident ā€¢ 2019

                                              2/22/2019

                                              I'm liking this community and complex very much. The apartments are clean and very much nice looking. I appreciate all the amenities and very responsive office staff. I've received great help in referals to WiFi as well.

                                                Manager

                                                2/28/2019

                                                Avana Chestnut Hills
                                                Dear Resident, It's great to hear that you are enjoying our community. We strive to provide the very best for our residents through our great amenities, our pristine grounds, and staff. Thank for your 5-star review and thank you for choosing Chestnut Hills!
                                                Review Author Icon

                                                Resident 604073

                                                Verified Resident ā€¢ 2017 - 2019

                                                11/6/2019

                                                Close to freeway. Nice staff great for summer parties in the pool .. 24 hour gym great before or after work.. school districts great walking distance to Walmart. 711 has Redbox and slurpees all walking distance

                                                  Manager

                                                  2/14/2019

                                                  Avana Chestnut Hills
                                                  Dear Resident, We are beyond thrilled to hear that we have provided you with a wonderful place to call home! We appreciate you taking the time to highlight your favorite things about Chestnut Hills and thank you for the fantastic review!
                                                  Review Author Icon

                                                  Resident 601550

                                                  Verified Resident ā€¢ 2019

                                                  2/6/2019

                                                  It's a beautiful space with all of the amenities and parking is easy to find! We love it! The staff has been friendly, the maintenance crew has been incredibly helpful! The community has been very welcoming and they even come pick up your garbage fromā€¦Ā See More >
                                                    Manager

                                                    2/7/2019

                                                    Avana Chestnut Hills
                                                    That's exactly what we like to hear! We are so excited to read that we have been consistently exceeding your expectations at Chestnut Hills and we will be sure to keep up the terrific 5-star work. Thank you for the thoughtful review!

                                                    Features & Amenities

                                                    Laundry
                                                    • Washer/Dryer
                                                    Parking
                                                    • Carports and Detached Garages
                                                    Pets
                                                    • Cats Allowed
                                                      Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    • Dogs Allowed
                                                      Restrictions: Breed restriction apply; Pit Bull Terriers, Presa Canarios, Rottweilers, Akitas, Doberman Pinschers, Alaskan Malamutes, Chows, Wolf-Hybrids. Maximum of two pets per home. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    • Animal type not listed Allowed
                                                    Other
                                                    • Airbnb Friendly
                                                    • Clubhouse with Resident Lounge
                                                    • Convenient to Bradley Lake and Wildwood Park
                                                    • Convenient to SR167 and SR512
                                                    • Newly Renovated and Classic Homes Available
                                                    • Picnic Area with Grilling Stations
                                                    • Playground on Site!
                                                    • Private Balcony/Patio with Storage
                                                    • Seasonal Outdoor Swimming Pool and Hot Tub
                                                    • Spacious Floor Plans
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                                                    Leasing

                                                    Spacious apartment living close to excellent eats, all the good shops, and the best of Puyallup, Washington, is within reach at Avana Chestnut Hills. These generously sized 1, 2 & 3 bedroom apartments for rent feature a private balcony or patio, and a modern full-size kitchen. Select homes are newly upgraded, offering elegant design elements, including wood-style flooring and sleek, stainless-steel appliances. Take your apartment experience to the next level at Avana Chestnut Hills.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday: Closed
                                                    • Tuesday - Friday: 10:00 AM - 06:00 PM
                                                    • Saturday: 11:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Greystar

                                                    B+
                                                    B+
                                                    Communities
                                                    3213

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 117 number of votes by renters, Avana Chestnut Hills is currently rated 3.8 out of 5 stars.
                                                    Avana Chestnut Hills is rated 2/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    Avana Chestnut Hills is rated 2/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    Avana Chestnut Hills is rated 2/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    Avana Chestnut Hills is rated 2/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    Avana Chestnut Hills is rated 4/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                    Avana Chestnut Hills is rated 3/5 stars in our renters staff survey, which is considered below average. The staff is often unresponsive and not fully helpful in addressing resident needs.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 3 days to their community reviews in the past year.
                                                    Greystar
                                                    Cats Allowed
                                                    Pet Limit: 2
                                                    Dogs Allowed
                                                    Restrictions: Breed restriction apply; Pit Bull Terriers, Presa Canarios, Rottweilers, Akitas, Doberman Pinschers, Alaskan Malamutes, Chows, Wolf-Hybrids. Maximum of two pets per home
                                                    Pet Limit: 2
                                                    Animal type not listed Allowed
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths
                                                    Special Two Weeks Free on Look and Lease *restrictions apply.

                                                    Contact Property

                                                    March 2024

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                                                    Avana Chestnut Hills is a 583 - 1,495 sq. ft. apartment in Puyallup in zip code 98371. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,697 - $7,216. Nearby cities include Sumner, Fife, Graham, Frederickson, and Edgewood.

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