I have lived here for about 4 years.Have never had any problems with the staff.For the first few years at the Suntree,the water was turned off it seemed every month or every other month.Everyone is friendly and greets me everyday.The lights where I park were out for awhile, but are now on so I feel safe parking where my recommended parking spot is.Although I hate my assigned parking because its to far away from my apartment.Can't say how long my own carpet has been in my apartment, but its seen some wear.Staff is pretty accomadating to any requests.