Review History for anonymous

Desert Club


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anonymous

Resident 2002

1/9/2013

First off...my UNIT HAD SCORPIONS...BEWARE!! I was having a big problem with the noise level from the tenants above me stomping on the ceiling late at night...after begging for a resolution, WORDS began to be exchanged. Nothing ever got physical. So...the staff got sick of hearing me complain, so they decided to SIDE with the tenants above me and refused to listen to a word I said. They went on to completely humiliate me and it was one of the most horrible experiences in my ENTIRE life. They forced me OUT of the complex. That was their resolution. The management team were over the top unfriendly and acted all annoyed in dealing with ANY issues...even small issues...from other tenants as I was witness to that as well. They...did NOT resolve my serious problems with the tenants stomping on the floor above me late into the night. They required a witness. I was alone, so they refused to believe me. All I wanted to do was to go to sleep for a long day of work in the morning. The staff came over and if the people above did NOT stomp on my ceiling during those 5 minutes...they treated me like I was a liar. I saw 2 fights in the pool area. I killed 2 scorpions in my place. The complex is NOT secure and they do NOT address noise levels. I had to pay an extreme amount to BREAK my lease as I FORCED TO LEAVE...even after I finally produced a witness to the stomping. They STILL did not believe me or my friend...proving their bias to me. When I was using the computer labs late at night...I killed an additional 3 scorpions on the computer labs DESK coming up from the floor. Pool area had 'guests' from other tenants that were so shady. Very nasty staff...arrogant and unprofessional. I broke my lease and was NOT treated like that ever again. After I was forced to break my lease and PUSHED DAY AFTER DAY TO GET OUT OF THERE FAST. IT was out of control and I could not even believe it. So I move out...the staff at another competing nearby complex in Grayhawk blew Desert Club's away. The very first staff at Desert Club were the WORST PEOPLE IN DEALING WITH ISSUES...ACTED LIKE I MADE THE WHOLE THING UP...and it was astonishingly frustrating to be treated like that, but they claimed it was their policy. Desert Club can randomly chose sides like that and boot me from the complex and get away with what they did...I had to pay a ton and move out within a period of 5 days...the whole thing was not even close to being fair or reasonable...but that is life. It is a YOUNGER complex...lots of kids partying...it had the college frat feel to it. Never felt safe there...cars were waiting to get into the gate at night...what is that? Then...the people in each car would never get out of the car and wait inside the complex...obviously stalking someone. NO SECURITY AT NIGHT. Parking spaces were way too close to each other...caused all kinds of additional problems between tenants. Perhaps if there were insulation between the units...the noise levels would be more reasonable to deal with, but that is Phoenix and Scottsdale construction in general for you. The only good thing about this place for ME...was my garage...and I loved the 15 foot granite island...the interior of the unit was nice and clean but the above situation ruined my experience. Mayo Blvd. used to be a street racing scene, but no idea if it is still like that or not.
    Manager

    1/9/2013

    Desert Club
    Thank you for your comments. We would love to discuss this matter with you further. Since this happened back in 2002, and we have gone through new management, please call us at 480-219-1721 so we can try looking up your information to help resolve this matter.

    Review 100 out of 157

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