Palm Court Apartments
#3,255 #11 #50

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Palm Court Apartments

20401 N. 19th Ave., Phoenix, AZ 85027
(323 Reviews)
$944 - $2,026/mo
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Floor Plans & Pricing

1 Bedroom

1 Bedroom

1 Bed, 1 Bath | 717 sq. ft.

$944 - $1,422

6 Available Units

See Floor Plan Details

2 Bedrooms

2 Bedroom/1 Bath

2 Beds, 1 Bath | 838 sq. ft.

$1,237 - $1,757

3 Available Units

See Floor Plan Details

2 Bedroom/2 Bath

2 Beds, 2 Baths | 952 sq. ft.

$1,401 - $2,026

3 Available Units

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

A
A

Renter Ratings

A-

Review Ratings

Noise

3.9

Grounds

4.1

Safety

3.9

Office Staff

4.1

Maintenance

3.6

Neighborhood

4.4

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

A-

Number of reviews in the past 365 days

19

Manager’s Review Engagement

A

Percentage of reviews responded to

94.74%

Manager’s Review Reply Time

A-

Average time to respond to reviews

3.95 days

View Community Timeline
View Community Timeline

Palm Court Apartments Reviews

(258)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

Resident 1238559

Verified Resident 2022 - 2024

3/27/2024

Palm court is an amazing complex everyone is respectful/quiet which is always a plus. Almost never any issues within the apartment which is nice, no bugs, friendly maintenance workers and staff at the front!

    Review Author Icon

    Resident 1235689

    Verified Resident 2024

    3/17/2024

    My issues are with the lack of care from the office staff. I’ve only lived here to months started to notice roaches. I’ve already had them spray twice and they have bomb. A week after the bomb started to see them again. I don’t like… See More >
      Manager

      3/20/2024

      Palm Court Apartments
      Verified Resident 1235689 - I'm disappointed to hear you had a negative experience at our community. If there's anything else you'd like to share, please don't hesitate to contact us directly. We'd love it if you'd reach out to us directly at palmcourtmgr@greystar.com so we can work towards a resolution. Thanks again for bringing this to our attention, and we hope to hear from you soon. All the best to you.
      Review Author Icon

      Resident 1235660

      Verified Resident 2024

      3/17/2024

      I have not been here long, but I like it very much. My apartment is awesome with a great layout, the location is great, maintenance team is prompt, and the staff is helpful. Looking forward to this summer to use some of the… See More >
        Manager

        3/20/2024

        Palm Court Apartments
        You're the best! We really appreciate the positive review. Our team makes it their mission to deliver an excellent experience. We're so glad we delivered during your visit, and we're here if you need any additional info!
        Review Author Icon

        Resident 1231287

        Verified Resident 2023 - 2024

        3/3/2024

        I recently moved to Phoenix from Oregon and looked at over 15 apartments before choosing this one. I love the unit! The grounds are very well kept, it’s super quiet! My biggest concern when moving here was safety since I would be living alone most… See More >
          Manager

          3/6/2024

          Palm Court Apartments
          Verified Resident 1231287 - what a lovely thing to say! We appreciate you so much. Thanks again for taking some time to about your visit to Palm Court Apartments. Be well!

          Updated Review

          Review Author Icon

          Resident 749443

          Verified Resident 2020 - 2024

          1/28/2024

          Very nice community to live .Overall Apartment are nice and contains all the amenities.Everything is within reach or nearby.Maintenance staff is very helpful and polite.Maintenance work is completed on time.

            Manager

            1/31/2024

            Palm Court Apartments
            Verified Resident 749443 - you're our first priority! We're happy our team members went Beyond Expectations for you here at Palm Court Apartments. Thank you again for the great review! We really appreciate you.
            Review Author Icon

            Resident 1216976

            Verified Resident 2022 - 2024

            1/14/2024

            The dog park is nicknamed Paro Park, because people do not pick up after their dogs and there’s standing water in there that is saturated with dog urine. And the park is not small, dog friendly. On a good note the maintenance team is good… See More >
              Manager

              1/17/2024

              Palm Court Apartments
              Hello Verified Resident 1216976, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

              Updated Review

              Review Author Icon

              Resident 1194633

              Verified Resident 2023

              12/13/2023

              I've had cockroaches for the last 3 months. They have sprayed 3 times with little results. The bugs are still the same if not worse. They are in my dish washer and in my toaster. I don't even want to cook at home.

                Manager

                12/15/2023

                Palm Court Apartments
                Verified Resident 1194633, your satisfaction is our top priority. I would like to add you to our pest control list, please contact us directly ASAP so we can get your apartment on the list- they do come out weekly. We sincerely thank you for the positive review, and look forward to seeing you again soon!
                Review Author Icon

                Resident 1206689

                Verified Resident 2021 - 2023

                12/9/2023

                The water is shut off at least once a month, sometimes with no warning. I’ve mentioned my frustration of me having to find another place to stay when this happens and management ignored my email. Everything else here is fine, but the water being shut… See More >
                  Manager

                  12/11/2023

                  Palm Court Apartments
                  Hello Verified Resident 1206689, we appreciate you taking the time to leave us this feedback. If/When we have a planned water shut-off due to repairs or renovations, we send out emails to all of our residents. Every so often an emergency may arise, in those circumstances, we do need to shut off the water unannounced. If water will be shut off longer than 10-15mins, we will reach out to all residents via email. Thanks again for taking the time to leave us this information, we value your feedback and strive for 100% satisfaction. Take care!
                  Review Author Icon

                  Resident 1197498

                  Verified Resident 2023

                  11/8/2023

                  Maintenance need to improve coming from Texas and getting to hot apartment is not a good thing and waisting my time after a hard day of work to clean it is not good.. office people are great………………………..… See More >
                    Manager

                    11/9/2023

                    Palm Court Apartments
                    Verified Resident 1197498, we really appreciate your feedback! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Palm Court Apartments! If you're ever in need of more help, please let us know!
                    Review Author Icon

                    Resident 1192906

                    Verified Resident 2020 - 2023

                    10/25/2023

                    Lots of bugs and car break ins. Not enough parking. No security patrol yet they say there is one. Water gets shut off at least twice a month due to breaking pipes. Would not recomend living here long term.

                      Manager

                      10/26/2023

                      Palm Court Apartments
                      Verified Resident 1192906, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Here at Palm Court Apartments, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (623) 322-1400 to discuss ways we can better serve you in the future.

                      Updated Review

                      Review Author Icon

                      Resident 1007522

                      Verified Resident 2021 - 2023

                      9/22/2023

                      We had a leak in the apartment above us that leaked water into our apartment downstairs. Repairs were made to the unit upstairs & it was re-rented. Damage done to our unit was never repaired. Even after making a repair request. Tub diverter leaked also… See More >
                        Manager

                        9/26/2023

                        Palm Court Apartments
                        Verified Resident 1007522, your satisfaction is our top priority. Our team strives to deliver an excellent experience, If you have further needs or questions, please reach out!
                        Review Author Icon

                        Resident 1168580

                        Verified Resident 2021 - 2023

                        8/10/2023

                        It’s taking a bit of work, but since 2021 the management has gotten way better maintenance still is trash. When I first moved in my apartment wasn’t even ready so they extended it a few days and then when I did move and they had… See More >
                          Manager

                          8/16/2023

                          Palm Court Apartments
                          Verified Resident 1168580, thank you for letting us know how we have improved over the past few years. We hope to be of service to you again in the future. Best wishes, Palm Court Apartments

                          Updated Review

                          Review Author Icon

                          Resident 1129947

                          Verified Resident 2022 - 2023

                          7/9/2023

                          Nice community. Good neighbor. Good staffs and fast maintenance services. Gated community. Bus stop is near by. No roaches at all. Only cons is small lawn food kids to play. But we have nice community parks near by.

                            Review Author Icon

                            Resident 1153215

                            Verified Resident 2023

                            6/24/2023

                            I love it here! It’s very quiet, clean maintenance is very quick to respond. The whole process of applying to move in was very easy. Everyone in the office are very polite and helpful. I love the gym it’s vey clean… See More >
                              Manager

                              6/30/2023

                              Palm Court Apartments
                              Verified Resident 1153215, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Palm Court Apartments. Thanks again for taking the time to leave us this information. Take care!
                              Review Author Icon

                              Resident 1150235

                              Verified Resident 2023

                              6/14/2023

                              I love it here at Palm Court Apartments! It's clean quiet and very tranquil. The staff is above and beyond outstanding. It has great access to freeways shopping and eateries. The views are quite nice too.

                                Manager

                                6/30/2023

                                Palm Court Apartments
                                Verified Resident 1150235, thanks for your praise and kind comments about our team. Please don't hesitate to reach out to us if there's anything more we can do!
                                Review Author Icon

                                Resident 1148489

                                Verified Resident 2023

                                6/9/2023

                                It was really good experience, that security has been taken care by management within few days post submission of the service request. I will spread about this to all of our neighborhood to get their confidence.

                                  Manager

                                  6/13/2023

                                  Palm Court Apartments
                                  Verified Resident 1148489, we are so happy to read such a great review about Palm Court Apartments! We are always more than happy to assist you if anything else comes up. Take care!
                                  Review Author Icon

                                  Resident 1143661

                                  Verified Resident 2023

                                  5/24/2023

                                  So far my experience is satisfactory. I like the community and the ambience. Management is really helpful regarding maintenance request. However I would like to mention that my email is not showing in community rewards category. Have informed this to management.

                                    Manager

                                    5/31/2023

                                    Palm Court Apartments
                                    Verified Resident 1143661, your wonderful feedback and rating mean a lot to us. Thank you, and have a fantastic day!
                                    Review Author Icon

                                    Resident 1140584

                                    Verified Resident 2022 - 2023

                                    5/14/2023

                                    The complex is quiet and most of the residents are respectful. The staff is horrible and lack any concern or care for the residents. The grounds are mostly kept clean. The hot tub has been unusable since I moved in 7 months ago.

                                      Manager

                                      5/16/2023

                                      Palm Court Apartments
                                      Verified Resident 1140584, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing to give us another chance, please reach out to us at (623) 322-1400 to speak to us on how to resolve any issues you may have.

                                      Updated Review

                                      Review Author Icon

                                      Resident 1081932

                                      Verified Resident 2022 - 2023

                                      3/30/2023

                                      We love living at Palm Court, the staff are wonderful and we love our neighbors! It's been fun to see the landscaping additions and investment into the community. We are thankful that maintenance needs are taken care of quickly and that we get to be… See More >
                                        Manager

                                        4/4/2023

                                        Palm Court Apartments
                                        We appreciate your positive review about your recent experience with us! Thank you, and have a fantastic day!
                                        Review Author Icon

                                        Resident 1120106

                                        Verified Resident 2022 - 2023

                                        3/10/2023

                                        Overall this is an amazing community. I love how quiet the neighbors have been. The neighbors are also super friendly and I appreciate how the staff has been to myself and my partner. I love the events that are offered twice a month to the… See More >
                                          Manager

                                          3/17/2023

                                          Palm Court Apartments
                                          Hi Verified Resident 1120106, thank you so much for your positive comments about Palm Court Apartments!

                                          Updated Review

                                          Review Author Icon

                                          Resident 1093316

                                          Verified Resident 2022 - 2023

                                          3/5/2023

                                          Friendly neighborhood and staff. Good community to live in. Very close to 101 and i17. Fry's and Walmart is close by. Onsite facility has new dog park which makes this a pet friendly community as well.

                                            Manager

                                            3/9/2023

                                            Palm Court Apartments
                                            Verified Resident 1093316, your satisfaction is our top priority. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
                                            Review Author Icon

                                            Resident 1096035

                                            Verified Resident 2022

                                            12/20/2022

                                            In the short time I have lived at Palm Court, I couldn't be more pleased. • The staff is extremely helpful, personable and professional. • The grounds are spotless. Kudos to the maintenance staff. • The accessibility to the highway is key. • A secure gated community is a priority for me as… See More >
                                              Manager

                                              12/22/2022

                                              Palm Court Apartments
                                              Verified Resident 1096035, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Palm Court Apartments. Thank you again for leaving us this response, and have a fantastic day!

                                              Updated Review

                                              Review Author Icon

                                              Resident 640257

                                              Verified Resident 2014 - 2022

                                              10/29/2022

                                              I have been here 8 years. You moved me out of my prev unit to upgrade the unit i get that. However you then move me jnto the worst unit in this complex there is no way others are worse than this. The bath was… See More >
                                                Manager

                                                11/2/2022

                                                Palm Court Apartments
                                                Hi Verified Resident 640257, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to make this up to you. Please contact our manager at (623) 322-1400 so we can make your experience a positive one.

                                                Updated Review

                                                Review Author Icon

                                                Resident 1075336

                                                Verified Resident 2022

                                                10/14/2022

                                                If you’re paying $1000 it’d be worth it. Emergency maintenance is more like a suggestion, I’d move out right now if I could. We wait 4 days - 2 weeks for emergency maintenance on basic necessities like toilet and shower issues. The apartment was disgusting… See More >
                                                  Manager

                                                  10/17/2022

                                                  Palm Court Apartments
                                                  Kennady Thomas, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at (623) 322-1400 when you can so we can address this situation directly. Thank you and have a great day.

                                                  Updated Review

                                                  Review Author Icon

                                                  Resident 862906

                                                  Verified Resident 2017 - 2022

                                                  9/28/2022

                                                  Staff here is professional and very efficient. Team is continuously making improvements to the property. The turnaround time for service request is 48 hrs which is really good. The buildings are old, it must be difficult to keep up with so many service requests.however the staff is… See More >
                                                    Manager

                                                    10/9/2022

                                                    Palm Court Apartments
                                                    We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

                                                    Features & Amenities

                                                    Laundry
                                                    • In-Unit Washer/Dryer
                                                    • Laundry On-Site
                                                    Parking
                                                    • Covered Parking
                                                    • Uncovered Parking
                                                    Pets
                                                    • Dogs Allowed
                                                    • Cats Allowed
                                                    Other
                                                    • Community Center
                                                    • Controlled Access
                                                    • Fitness Center
                                                    • Hot Tub
                                                    • Pool
                                                    Show Less
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                                                    Leasing

                                                    Ready. Set. Live. Palm Court Apartment Homes us ready to fulfill your wishes to be more than another apartment. We are ready to offer you the lifestyle you deserve. You'll have no trouble creating the perfect living situation in our carefully planned selection of expansive one and two bedroom floor plan. From generous closets to full featured kitchens. Palm Court brings your wishes to life every step of the way. Plan your gatherings in our spacious resident clubhouse. Relax away at our resort inspired pool and spa. Dazzle at our lush, mature landscaping. Our location offers unprecedented convenience to major freeways, shopping and dining. Get ready to experience redefined satisfaction the way only palm court can offer it.
                                                    Show Less

                                                    Office Hours

                                                    • Sunday: 12:00 PM - 04:00 PM
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Greystar

                                                    B+
                                                    B+
                                                    Communities
                                                    3213

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 323 number of votes by renters, Palm Court Apartments is currently rated 3.5 out of 5 stars.
                                                    Palm Court Apartments is rated 4.1/5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                    Palm Court Apartments is rated 3.6/5 stars in our renters maintenance survey, which is considered average. The maintenance team is sometimes slow to respond or not fully effective in resolving issues.
                                                    Palm Court Apartments is rated 3.9/5 stars in our renters noise survey, which is considered average. The noise level can sometimes be disruptive, but not to a significant extent.
                                                    Palm Court Apartments is rated 3.9/5 stars in our renters safety survey, which is considered average. The complex has some safety concerns that need to be addressed.
                                                    Palm Court Apartments is rated 4.4/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                    Palm Court Apartments is rated 4.1/5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.
                                                    Managers have responded to 94.7368% of their community reviews in the past year.
                                                    Managers have replied within 3.95 days to their community reviews in the past year.
                                                    Greystar
                                                    Dogs Allowed
                                                    Cats Allowed
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths

                                                    Contact Property

                                                    March 2024

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                                                    Palm Court Apartments is a 717 - 952 sq. ft. apartment in Phoenix in zip code 85027. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $944 - $2,026. Nearby cities include Paradise Valley, Glendale, Scottsdale, Laveen, and Tempe.

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