#10,969 #79 #295

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The Highland

1601 E. Highland Ave., Phoenix, AZ 85016
(175 Reviews)
$1,564 - $4,560/mo
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Move-In Specials

$300 off select units!

Floor Plans & Pricing

1 Bedroom

Lorraine

1 Bed, 1 Bath | 829 sq. ft.

$1,780 - $2,561

3 Available Units

See Floor Plan Details

Normandy

1 Bed, 1 Bath | 759 sq. ft.

$1,564 - $2,266

2 Available Units

See Floor Plan Details

Tuscany

1 Bed, 1 Bath | 796 sq. ft.

$1,713 - $2,455

1 Available Unit

See Floor Plan Details

2 Bedrooms

Brittany

2 Beds, 2 Baths | 1,087 sq. ft.

$1,843 - $2,752

6 Available Units

See Floor Plan Details

Provence

2 Beds, 2 Baths | 1,221 sq. ft.

$2,292 - $3,264

6 Available Units

See Floor Plan Details

Bordeaux

2 Beds, 2 Baths | 1,221 sq. ft.

$2,217 - $3,182

3 Available Units

See Floor Plan Details

3 Bedrooms

Burgundy II

3 Beds, 3 Baths | 1,353 sq. ft.

$2,630 - $4,560

3 Available Units

See Floor Plan Details

Burgundy I

3 Beds, 3 Baths | 1,353 sq. ft.

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

C
C

Renter Ratings

C+

Review Ratings

Noise

3.1

Grounds

2.5

Safety

2.6

Office Staff

2.7

Maintenance

2.4

Neighborhood

4.1

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

B+

Number of reviews in the past 365 days

22

Manager’s Review Engagement

F

Percentage of reviews responded to

4.55%

Manager’s Review Reply Time

F

Average time to respond to reviews

161.09 days

View Community Timeline
View Community Timeline

The Highland Reviews

(166)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Resident 1231162

Verified Resident 2020 - 2024

3/2/2024

It has been descent, however the onsite parking is inadequate. Your are not allowed to park in front of your garage and there are not enough parking spaces so you have to park in the street outside the gated community

    Review Author Icon

    Resident 1230693

    Verified Resident 2023 - 2024

    2/29/2024

    Management is very average, maintenance is slow. You will be overcharged for literally every single thing (ie community electricity and community gas charges, the Highland is definitely profiting off of its residents for these costs)

      Updated Review

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      Resident 1095341

      Verified Resident 2016 - 2024

      2/17/2024

      Good location and they are nice apartments. Some sort of sound dampening between apartments would be appreciated. I think the non townhouse apartments should have a weight restriction on dogs.Gates don't always work.

        Updated Review

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        Resident 995590

        Verified Resident 2022 - 2024

        1/25/2024

        If nothing breaks it's ok. The front office is basically useless unless you start threatening them and try and call their company office. They don't crack down on the no weed in the complex either which isn't a big deal but a minor inconvenience

          Review Author Icon

          Resident 1216273

          Verified Resident 2020 - 2024

          1/11/2024

          Place is fine and location is great. Maintenance normally takes forever and the staff never answers the phone or takes days to respond to email. They are not very helpful and also packages get stolen often even with the parcel pending system. They also send… See More >
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            Resident 1213240

            Verified Resident 2019 - 2024

            1/1/2024

            I've lived here since 2019/2020. I initially started out in a 1 bedroom townhome for a year or so and then transferred to a 2 bedroom townhome. Decent and overall quite complex on my side. Have never had an issue with neighbors or noise. Management… See More >
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              Resident 1210554

              Verified Resident 2023

              12/21/2023

              It's been an alright experience living here. The actually apartment is nice but the community, neighbors, amenities, and overall goodness is somewhat lacking. I thought the community would be nicer but overall it is not pleasant at some places.

                Review Author Icon

                anonymous

                Resident 2022 - 2023

                12/12/2023

                Highland Apartments

                My experience here at the highland is great the staff is awesome alone with maintenance staff The pool is heated I'm loving it. Angela has so much life and patient with me. High Five for the Highland Team… See More >
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                  Resident 1206809

                  Verified Resident 2019 - 2023

                  12/9/2023

                  The front office management has been poor for most of the time I have lived here: slow to respond to maintenance requests, they do not fix things properly repeatedly, office staff has been incredibly rude. I pay a lot to live here and expect way… See More >
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                    Resident 1200078

                    Verified Resident 2020 - 2023

                    11/16/2023

                    Way too many cats, management and maintenance management has changed several times. This has led to unfulfilled maintenance requests. Every summer the main pool has always been out of service which they chain then you cannot access the bbqs Price is reasonable. There is a homeless… See More >
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                      Resident 1198590

                      Verified Resident 2023

                      11/11/2023

                      Horrible experience will not sign another lease year here! Very dated slow management poor maintenance. No one seem to care about renters needs!! You go to the office call voicemails are not returned in the timely manner. It seems like office staff all they do… See More >

                        Updated Review

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                        Resident 1071336

                        Verified Resident 2022 - 2023

                        9/30/2023

                        The apartment complex is generally quiet with nice neighbors. However, I have had very negative experiences with the service I have been given when it comes to emergency maintenance requests. I went a whole month with and AC unit that was not working. I had… See More >
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                          Resident 1182821

                          Verified Resident 2023

                          9/21/2023

                          Poorly maintained. Only one pool ever works at a time. The gates have issues weekly. Walls have crumbled and been left out for months. Grills are broken and disgusting. It's shame because it could be a nice place to live.

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                            Resident 1180991

                            Verified Resident 2023

                            9/15/2023

                            as for the common areas: there`s always busted locks on gates, hot tub never works, pool needs regular cleaning, grill needs some upkeep. staff is always very kind and helpful, they get 5 stars :) there is a lot of stray cats, not sure how… See More >
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                              Resident 1180640

                              Verified Resident 2023

                              9/14/2023

                              This community definitely is not worth what you pay. We have had issues here from day one. The maintenance team is extremely reluctant to fix anything in your apartment. I moved in and almost every single appliance was broken, and it wasn't even cleaned from… See More >
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                                Resident 1168730

                                Verified Resident 2023

                                8/10/2023

                                I enjoy living here, but the rent is expensive and maintenance doesn't respond nearly as fast as they should. I've also had a lot of issues with other people parking in my assigned spot, but I recognize that this isn't your fault.

                                  Updated Review

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                                  Resident 994822

                                  Verified Resident 2021 - 2023

                                  5/12/2023

                                  The location is excellent. The staff is friendly and knowledgeable. I would like to see the grounds and pool/jacuzzi maintained better. Recently found out that new renters are getting a better rental rate than I am, that does not make me happy.

                                    Updated Review

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                                    Resident 992204

                                    Verified Resident 2017 - 2023

                                    5/6/2023

                                    The location of Highland apartments is excellent for anyone needing to be close to the east Camelback corridor (East-West) . SR51 is right next to the complex allowing easy North-South access. Grocery stores are walking distance (10mins) so services are really close. The floor plans… See More >

                                      Updated Review

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                                      Resident 998669

                                      Verified Resident 2020 - 2023

                                      4/30/2023

                                      Moving here was a mistake. I had to move back in 2020, during the height of the pandemic, so I had to move in site unseen. Huge mistake!!! This apartment hasn't been updated, apparently since the complex was built. I pay monthly for pest control… See More >
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                                        Resident 1135780

                                        Verified Resident 2022 - 2023

                                        4/29/2023

                                        I would definitely think twice about moving here it cheap and in a good area but this property is very old and out dated they need to do renovations in units and amenities. Again think twice before moving in.

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                                          Resident 1131768

                                          Verified Resident 2023

                                          4/15/2023

                                          I was very disappointed when I first rented this apartment, it was not clean, which incurred additional costs. The rent was increased over $400.00 with no improvements. I am hoping this year is better

                                          Review Author Icon

                                          Resident 1126653

                                          Verified Resident 2023

                                          3/30/2023

                                          Pretty good - other than one of the doors to the amenities being broken and my garage clicker not having very good range. Also, the main gate door is perpetually broken so i have to manually put in the code every time. Other than that,… See More >
                                            Manager

                                            4/3/2023

                                            The Highland
                                            Thank you so much! At The Highland, we try our hardest to provide the highest level of customer service. We're happy to hear you've had a great experience. If you ever need anything, please don't hesitate to let us know. -The Team at The Highland
                                            Review Author Icon

                                            anonymous

                                            Resident 2021 - 2023

                                            2/10/2023

                                            LOOK ELSEWHERE, please!!

                                            We moved to Phoenix from New York and this apartment looked awesome on paper. The inside of our Apartment is very nice, spacious and in pretty good condition, except for no fireplace it was as advertised. BUT, that's where the good things end. The staff… See More >
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                                              Resident 1104077

                                              Verified Resident 2022 - 2023

                                              1/19/2023

                                              I've had multiple maintenance issues, some have been submitted for over 6 months with no resolution. Rent is high for so many things to be broken. I don't have ceiling fans that work or a stable dishwasher.

                                                Review Author Icon

                                                Resident 785740

                                                Verified Resident 2022 - 2023

                                                1/12/2023

                                                Some of the people that work in the office are super helpful others not so much. Maintenance is terrible. You'll be waiting weeks for stuff to get done if at all. Please be weary if considering renting

                                                  Features & Amenities

                                                  Laundry
                                                  • Washer/Dryer
                                                  Parking
                                                  • Covered Parking
                                                  Pets
                                                  • Dogs Allowed
                                                    Deposit: $200. Fee: $200. Rent: $40. Restrictions: No age or weight restrictions, breed restrictions apply.. Pet Limit: 2
                                                    Less Info
                                                    More Info
                                                  • Cats Allowed
                                                    Deposit: $200. Fee: $200. Rent: $40. Restrictions: No age or weight restrictions, breed restrictions apply.. Pet Limit: 2
                                                    Less Info
                                                    More Info
                                                  Other
                                                  • 24-Hour Management Availability
                                                  • BBQ Grills
                                                  • Business Center
                                                  • Crown Molding
                                                  • Faux Wood Floors
                                                  • Fitness Center
                                                  • Gated Access
                                                  • Modern Cabinetry
                                                  • Online Payments Accepted
                                                  • Pool
                                                  • Preferred Employee Discount
                                                  • Premium Lighting Fixtures
                                                  • Private Balcony/Patio
                                                  • Public Transportation
                                                  • Quartz Countertops
                                                  • Renovated
                                                  • Roman Tubs
                                                  • Valet Trash Service
                                                  • Vaulted Ceilings
                                                  • Walk In Closets
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                                                  Leasing

                                                  Live life in the prestigious central Phoenix at The Highland apartment homes. Our pet-friendly 1-, 2-, and 3-bedroom floor plans come with a private balcony or patio, oversize soaking tub, in-home washer and dryer, and much more. Plus, you have the option of a townhome-style unit with attached garage. You'll enjoy exceptionally maintained grounds, pools, spas, top-of-the-line fitness center, and business center. Your new home is located one block West of State Route 51 putting downtown Phoenix and the Phoenix Sky Harbor Airport just 10 minutes away.
                                                  Show Less

                                                  Office Hours

                                                  • Sunday: Closed
                                                  • Monday - Friday: 09:30 AM - 05:30 PM
                                                  • Saturday: 10:00 AM - 05:00 PM
                                                  This community is managed by

                                                  Willow Bridge Property Company

                                                  B
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                                                  Communities
                                                  655

                                                  Questions & Answers (0)

                                                  Frequently Asked

                                                  Based on 175 number of votes by renters, The Highland is currently rated 2.9 out of 5 stars.
                                                  The Highland is rated 2.5/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                  The Highland is rated 2.4/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                  The Highland is rated 3.1/5 stars in our renters noise survey, which is considered below average. The noise level is often disruptive and affects quality of life.
                                                  The Highland is rated 2.6/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                  The Highland is rated 4.1/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                  The Highland is rated 2.7/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                  Managers have responded to 4.5455% of their community reviews in the past year.
                                                  Managers have replied within 161.09 days to their community reviews in the past year.
                                                  Willow Bridge Property Company
                                                  Dogs Allowed
                                                  Deposit: $200
                                                  Fee: $200
                                                  Rent: $40
                                                  Restrictions: No age or weight restrictions, breed restrictions apply.
                                                  Pet Limit: 2
                                                  Cats Allowed
                                                  Deposit: $200
                                                  Fee: $200
                                                  Rent: $40
                                                  Restrictions: No age or weight restrictions, breed restrictions apply.
                                                  Pet Limit: 2
                                                  1 Bed, 1 Bath
                                                  2 Beds, 2 Baths
                                                  3 Beds, 3 Baths
                                                  $300 off select units!

                                                  Check Availability

                                                  The Highland

                                                  March 2024

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                                                  The Highland is a 759 - 1,353 sq. ft. apartment in Phoenix in zip code 85016. This community has a 1 - 3 Beds, 1 - 3 Baths, and is for rent for $1,564 - $4,560. Nearby cities include Paradise Valley, Glendale, Scottsdale, Laveen, and Tempe.

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