Review History for anonymous

San Marina


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anonymous

Resident 2013 - 2014

6/3/2014

My husband and I moved into San Marina when we were both finishing up our college degrees. For starving college students, the price of rent was cheap enough and it seemed like a place we could at least put up with for a year (even despite the very sketchy neighborhood). The complex was easy enough to get into and the leading office was very helpful at first as many are in the beginning. Our nightmare started almost immediately after we moved in. Our apartment was in extreme disrepair. The pull out drawers in the kitchen had been completely destroyed by the last resident without absolutely any attempt by the complex to fix them before we moved in. There was a very hasty repair made on the living room ceiling where there had been what looked like water damage (which should have been our first clue). There were also numerous bad patch jobs on the walls where you could tell previous residents probably punched through walls and doors. There were also cockroaches infested in the apartment which my husband took care of by patching up holes in the walls and floor. All of this was only the start. One unfortunate rainy day our lighting figure in our kitchen filled with rain and burst. We woke up to glass and water on the floor and the lighting fixture literally hanging on by a thread. We immediately called maintenance who came out about an hour later and told us there was nothing they could do because the problem was with the roof. The lighting fixture was never repaired while we lived there (extreme safety hazard!!!) And leaked every single time it rained. The absolute worst part of living at San Marina was dealing with the leasing office. For instance, they are supposed to give three days notice when a package is delivered for you, I was called while at work one day and was told "if I don't come in and get the package that day by 6:00pm it would be sent back", in which they promptly did so because I wasn't able to get out of work early. You also must pay your rent in person as they don't have a drop box and the leasing office always seemed to be closed the day rent was due as the took off very obscure holidays. They literally must be closed for 15 to 20 working days a year. I have more horror stories, but I'll leave it at that because I'd be writing about it all day. The icing on the cake was when my husband was offered a job opportunity in Colorado and we needed to break our lease. I had no problem paying the fees for breaking the lease, my problem was how hard the leasing office made it for us to do what we needed to do and give them their money! They refused to let me pay the fees early before we left for Denver due to some odd technicality in their system. After we broke the lease and moved out they didn't have our total amount owed for a week I'm which we were already moved out of state. We never received a final bill from them even though I called and gave our forwarding address. After about a month of waiting for a bill I tried calling the office numerous times without a single return call. I finally did get a hold of someone but she was of no help. We made a trip back to Phoenix for family related issues and decided to take care of our bill then. Our lease had been broken for less than two months and they informed us that they had already sent us to collections. They decided to let us go ahead and pay them, but only through the added hassle of getting a money order as they would accept a check. I sure hope they do what they promised and deal with collections, otherwise we are in for another fight. If you have the option to live ANYWHERE else, head my warning and stay far far away from San Marina!

Review 11 out of 36

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