The Turn Apartments
#13,722 #107 #378

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The Turn Apartments

14602 North 19th Avenue, Phoenix, AZ 85023
(106 Reviews)
$900 - $1,540/mo
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Floor Plans & Pricing

Studio

Studio

Studio, 1 Bath | 820 sq. ft.

$1,010 - $1,015

2 Available Units

See Floor Plan Details

1 Bedroom

1x1

1 Bed, 1 Bath | 746 sq. ft.

$900 - $1,050

5 Available Units

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2 Bedrooms

2x2

2 Beds, 2 Baths | 1,052 sq. ft.

$1,330 - $1,355

4 Available Units

See Floor Plan Details

2x1

2 Beds, 1 Bath | 960 sq. ft.

$1,120 - $1,135

3 Available Units

See Floor Plan Details

3 Bedrooms

3x2

3 Beds, 2 Baths | 1,262 sq. ft.

$1,540

1 Available Unit

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

D+
D+

Renter Ratings

D-

Review Ratings

Noise

1.0

Grounds

1.0

Safety

1.5

Office Staff

1.0

Maintenance

1.0

Neighborhood

2.3

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

B-

Number of reviews in the past 365 days

3

Manager’s Review Engagement

D

Percentage of reviews responded to

33.33%

Manager’s Review Reply Time

F

Average time to respond to reviews

117.33 days

View Community Timeline
View Community Timeline

The Turn Apartments Reviews

(103)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

Pamela_H758

Resident 2020 - 2022

10/31/2023

Has an F Rating with BBB

So you're aware, ConAm Management Corp., which manages The Turn, sports an F Rating with the Better Business Bureau, for good reason. I have never in my life encountered people more hateful than the leasing office personnel at The Turn and the management personnel at… See More >
    Review Author Icon

    anonymous

    Resident 2021 - 2023

    9/21/2023

    If u want to end up hiring an attorney to fight for your rights, move to

    If u want to end up hiring an attorney to fight for your rights, move to this apartment. The worst maintenance service I’ve ever dealt with. Everything breaks. They take months to fix one small thing. -5/100. Update 09/20/2023 1.It’s been almost 3 months without… See More >
      Manager

      9/29/2023

      The Turn Apartments
      Hello, We're truly sorry to hear about the ongoing maintenance issues you've faced at The Turn. We understand your frustrations, and we apologize for any inconvenience you've experienced. Maintenance is a top priority for us, and we're committed to addressing and resolving all reported issues as quickly as possible. We appreciate your patience and bringing these concerns to our attention. To expedite the resolution of these problems, please contact us directly at ResidentsServices@CONAM.com with the specific details of your maintenance requests and any other concerns you may have. We want to ensure you have a comfortable and pleasant living experience, and we will work diligently to address these issues promptly. Your satisfaction is important to us, and we value your feedback. We apologize for any inconvenience you've experienced and thank you for allowing us to make improvements.
      1.0(2 ratings)

      Updated Review

      Review Author Icon

      anonymous

      Resident 2014 - 2023

      9/13/2023

      Terrible place to live

      Don't come to live at the Turn of because the management is unprofessional and rude. They are not prompt in replying to maintenance requests which is EXTREMELY annoying as a tenant who has serious repairs that are needing to be tended to. Not a good… See More >
        Review Author Icon

        anonymous

        Resident 2020 - 2022

        4/12/2022

        Honestly do not recommend… people get their items stolen all the time from garages and cars, who knows what else. I was saed here as a minor by someone who apparently didn’t live in the state so I’d not bring your kids here to stay..… See More >
          Review Author Icon

          anonymous

          Resident 2019 - 2021

          8/25/2021

          There's never parking, & the employee Amanda is super rude & isn't helpful. She will hang up on you too, the rest of the team is great! I see how she treats the other employees too. Managment sucks here.… See More >
            Review Author Icon

            anonymous

            Resident 2019 - 2021

            4/9/2021

            This is the only place I've ever renewed a lease, and I would be renewing again if I wasn't moving to another state shortly. Our apartment is so beautiful. Vaulted ceilings, huge bathroom, big closets, large fenced patio/balcony. The layout is so cute, the appliances… See More >
              Review Author Icon

              anonymous

              Resident 2020

              9/28/2020

              Ashely is very rude and doesn't answer all your questions, when she does she give you attitude or hangs up with phone call. Customer service isn't great and they need to be trained to not be rude to new residents who have questions. Paying too… See More >
                Review Author Icon

                SonyaDinero

                Resident 2020

                7/7/2020

                Trying to rent a nice apartment, in a decent area, during the pandemic should have been a NIGHTMARE. But, it wasn't. Amanda was excellent. She patiently answered all of my questions, provided several options to view the units. When I decided on the unit that… See More >

                  Updated Review

                  Review Author Icon

                  anonymous

                  Resident 2020

                  5/7/2020

                  Disgusted of the poor and unprofessional handling of no tenant walk through, that during the COVID-19 pandemic caused a lack of clarity and assurance of charges unrelated to vacated apartment and taking advantage of us during pandemic overcharging and no move-out walk through. Management was… See More >
                    Review Author Icon

                    elerv

                    Resident 2019 - 2020

                    3/1/2020

                    I had a wonderful experience calling home, The Turn community( located in Phoenix 19th Ave.). The studio I rented was huge, sparkling clean with lots of storage available and a good size garage. For any needs or questions, the interaction with the manager Amanda Orr,… See More >
                      Review Author Icon

                      Resident 700510

                      Verified Resident 2019

                      9/28/2019

                      We moved from out of state and the staff (Mira and Marsha) made it easy. They set up an apartment, handled our paper work and arranged a garage very close to our apartment. The pools are beautiful, the grounds are nice, the fitness room is… See More >
                        Manager

                        10/3/2019

                        The Turn Apartments
                        Verified Resident 700510, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Thank you, Myra Lara Community Manager
                        Review Author Icon

                        Resident 685151

                        Verified Resident 2019

                        12/27/2019

                        I picked this community carefully after doing my research. Overall I'm very satisfied living here, there are few things I'd like to see improved such as the pools being heated, better security, towing vehicle's when parked illegally on the property (parking's worst), and remote access… See More >
                          Manager

                          9/9/2019

                          The Turn Apartments
                          Hi Verified Resident 685151, Thank you so much for your positive comments about The Turn! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! We hope you have a great day! The Turn Manager
                          Review Author Icon

                          Resident 664233

                          Verified Resident 2019

                          7/13/2019

                          The turn is very nice and peaceful and it is a beautiful place to live. When I have an issue maintenance is on point getting everything together for me. The turn is in route of my son's school. I am glad I decided to move… See More >
                            Manager

                            7/15/2019

                            The Turn Apartments
                            Verified Resident 664233, we strive for 100% satisfaction, and it is great to see you had such a positive experience at The Turn.Your wonderful feedback and rating mean a lot to us. Thank you again for the great review!
                            Review Author Icon

                            Resident 615548

                            Verified Resident 2019

                            3/14/2019

                            The Turn was one of the most inviting, friendly experience Ive had in looking for an apartment! The whole lease process was easy and fast. Everything was done online without fault and the community exceeded its expectations. Such a nice wonderful complex.

                              Manager

                              3/19/2019

                              The Turn Apartments
                              Hi Verified Resident 615548, thank you for taking the time to leave a great review for us at The Turn. We're happy we could meet your expectations! We appreciate your positive review! It means a great deal to us. We truly enjoy making The Turn a great place to call home, and look forward to having you with us a long time. Thank you, The Turn Apartments
                              Review Author Icon

                              Resident 597362

                              Verified Resident 2019

                              1/27/2019

                              So far its very nice. I love the walk ways and the overall vibe of the pool area. I am not a big dog fan though it doesnt bother me at the moment. Im enjoying the peace and quiet. The neighbors have been very nice… See More >
                                Manager

                                2/3/2019

                                The Turn Apartments
                                Thank you very much for taking the time to give us your feedback as a new resident here at The Turn Apartments. We are so happy you are enjoying the overall atmosphere, and amenities we offer. Our staff takes great pride in offering our residents a great place to live! We truly look forward to having you with here at The Turn Apartments. The Turn Apartments
                                Review Author Icon

                                Resident 588504

                                Verified Resident 2017 - 2018

                                12/31/2018

                                This is best apartment Ive lived in. Interior and exterior is the best youll find in the area. I always get compliments on my apartment. The parking in the community is my only complaint! It is very frustrating some days and the price of the… See More >
                                  Manager

                                  1/1/2019

                                  The Turn Apartments
                                  Thank you so much for you recent feedback. We are very happy to hear you truly love your apartment home , and The Turn Apartments as a community. We are sorry to hear that parking can be problematic at times. We continually look for ways to improve, and again appreciate your feedback. Please feel free to contact us directly at 602-547-3800, or theturn@greystar.com if we can assist you further. Thank you The Turn Apartments
                                  Review Author Icon

                                  Resident 576963

                                  Verified Resident 2018

                                  11/29/2018

                                  The apartment that we live in is fantastic esthetically and the individuals working in the leasing office are very helpful. The complex as a whole feels unsafe at times, has noisy residents, and there is not enough parking. There is a homeless man living right… See More >
                                    Manager

                                    11/30/2018

                                    The Turn Apartments
                                    Thank you for your review. We are happy to hear you are happy with our staff and the interior apartments. But, we are disappointing to hear that you are having any concerns with noisy neighbors. Please contact us as we are more then happy to address these concerns immediately. We take great pride in our community and having you with us, we will look into your other items of concern. Please always feel free to reach out to us directly at 602-547-3800, or theturn@greystar.com so that we can assist you immediately. Thank you, The Turn Apartments
                                    Review Author Icon

                                    Resident 572862

                                    Verified Resident 2016 - 2018

                                    11/19/2018

                                    I really like the turn apartments, but since I started having problems with a person who lives in the granite bay apartments without any reason throwing stones at my patio and hurting my children of 4 and 7 years old I do not feel safe… See More >
                                      Manager

                                      11/22/2018

                                      The Turn Apartments
                                      Thank you for your positive review of The Turn Apartments. I am sorry to hear that you are having this concern with someone at a neighboring community. Please know that since you have communicated with us of the incident, we have worked with the local police department to locate the individual, as well and the management of that community and steps are being taking immediately to cease the activity you have mentioned. We take great pride in ensuring our residents feel comfortable in their home here at The Turn Apartments We will continue to follow up and communicate with you and the neighboring community to ensure your concern has been properly dealt with. Thank you again for the 5 star rating -we greatly appreciate you living here at The Turn Apartments
                                      Review Author Icon

                                      Resident 563185

                                      Verified Resident 2015 - 2018

                                      10/28/2018

                                      disappointing, The property was built sub-standard, and the current management leadership is inept. Rent has been lost several time and the office leadership is quick to blame his faults on the residents and not complete maintenance request to completion.

                                        Manager

                                        10/31/2018

                                        The Turn Apartments
                                        Verified Resident 563185, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We hope to hear from you soon so that we may go over your specific need and concerns. Thank you, The Turn Apartments
                                        Review Author Icon

                                        redoctoberz

                                        Resident 2018

                                        10/19/2018

                                        I've been renting in the Phoenix area for almost 2 decades now, and this location was by far the worst experience I have ever had renting. We put down a deposit on a unit with a scheduled move in date 3 months out, only to… See More >
                                          Manager

                                          10/25/2018

                                          The Turn Apartments
                                          Hello John, I am so sorry you feel that you had a bad experience here at The Turn. I do remember us working with you on adjusting your move-in date to accommodate the resident who wanted to stay here longer with us at the Turn, and finding you a new apartment location. We offered you a premium Gol f Course View at the same cost as your original selection, and you were very happy with that. If you truly were not happy with the decision to push back your move in date, we would have enforced the current residents Notice To Vacate. But, you seemed very accommodating and we greatly appreciate that. With that situation we simply were attempting to make each situation better for both parties. I do wish we would have known your true feelings so we could have acted accordingly. Regarding the a/c noise. I do know we had it serviced your a/c due to the noise concern you had on three different occasions. Twice by our own service team, and once also by an outside a/c company to ensure it was truly up to the best standards it could be. The outside company found no motor vibration, or any items to repair to reduce the noise you were concerned about. I feel we truly made every attempt to make all the repairs you requested, even bringing professional, licensed contractors out to ensure that your apartment was truly in the very best condition we could offer, when you were not satisfied with our team efforts. We never want any of our residents to be unhappy, or feel their concerns are going unattended to. We make every attempt to ensure everyone enjoys their living experience here at The Turn Apartments, and respond to all their requests. I am sorry we did not meet what you specific standards for apartment living. We do wish you the very best. The Turn Apartment
                                          Review Author Icon

                                          Resident 555260

                                          Verified Resident 2018

                                          10/14/2018

                                          It has been great since we moved in. The staff has been wonderful and every maintenance request has been taken care with utmost care and sense of emergency. The environment is quiet and pleasant. There are few small concerns though which if corrected will… See More >
                                            Manager

                                            10/25/2018

                                            The Turn Apartments
                                            Thank you so much for all your positive feedback! We are so happy you are enjoying your new home. We take great pride in our community and offering the best in service. We also appreciate the comments on where we can improve. Thank you again fro the kind words and great review! We look forward to having you with us a long time! Sincerely, The Turn Apartments
                                            Review Author Icon

                                            Resident 554605

                                            Verified Resident 2018

                                            10/12/2018

                                            Parking is very limited Is the only thing that is bad about this place garage is the only way to guarantee a spot or youre forced to park else where. Very nice place wish some of the residents would pick up after their dogs

                                              Manager

                                              10/25/2018

                                              The Turn Apartments
                                              Thank you for review. We are happy you gave us such a high rating and that you have enjoyed living here at The Turn Apartments. We understand your concerns regarding parking, and appreciate you comment of pet waste. We will certainly be working on these issues. Wow! Thank you also for giving our staff a 5 rating! We really appreciate the positive score. We truly enjoy our resident and try and do all we can to give them the very best here at The Turn Apartments. Thank you again for taking the time out to give us this great rating. The Turn Apartments
                                              Review Author Icon

                                              Resident 525926

                                              Verified Resident 2017 - 2018

                                              8/11/2018

                                              Not very well. The biggest problem had been ---- up at the front. He is great bring in the people but not keeping them. Everyone that I have talked to say that they don't even like to deal with him, ee is disrespectful, very condescending,… See More >
                                                Manager

                                                8/15/2018

                                                The Turn Apartments
                                                Thank you for your recent feedback. We appreciate your bringing your concern to our attention. Our goal is to treat everyone respectfully and to have loyal residents and are welcome to ways we can improve. If we can help you specifically with any of your concerns please feel free to contact us at 602-547-3800, or you may email us directly at theturnmgr@greystar.com. Thank you The Turn Apartments
                                                Review Author Icon

                                                Alexa_S664

                                                Resident 2018

                                                6/21/2018

                                                This place is a joke I can't wait till the lease is up. There is not enough parking and if you park in the wrong spot because there isn't enough parking they will tow instead of being understanding that there is no place to park.… See More >
                                                  Manager

                                                  6/28/2018

                                                  The Turn Apartments
                                                  Thank you for your comments. I am sorry to hear you recently had your vehicle towed for improper parking. We do understand that parking is very limited and with continue to offer all residents the our garage option at a greatly reduced rates. We do have 2 available for you to choose from, we hope we can reserve a garage for you very soon. Garages do come available often, but also go quickly. Please do let us know. We are are sorry you have had some experiences that have not been positive, and we would like to personally address any specific concerns you may still have. Please feel free to reach us directly at theturn@greystar.com, or at 602-547-3800. We assure you that we would like to help you have a great living experience here at The Turn Apartment
                                                  Review Author Icon

                                                  anonymous

                                                  Resident 2018

                                                  6/18/2018

                                                  I love this community, it's staff and the maintenance crew. Whenever I have the need to contact them I get an immediate response and if it has to do with a type of repair it's the same, they immediately help to resolve the issue.. I've… See More >
                                                    Manager

                                                    6/22/2018

                                                    The Turn Apartments
                                                    Wow! Thank you so much for all your positive feed back. We really appreciate you taking the time to let us know how much you have enjoyed your stay with us over the years here at The Turn Apartments. We truly appreciate all our wonderful resident like you, who has chosen to make The Turn their home. We look forward to continuing to have you here with us for may more years! The Turn Apartments

                                                    Features & Amenities

                                                    Laundry
                                                    • In-Unit Washer/Dryer
                                                    Parking
                                                    • Garage
                                                    Pets
                                                    • Cats Allowed
                                                      Deposit: $150. Fee: $150. Rent: $38. Restrictions: Pit Bull Terriers, Staffordshire Terriers, Doberman Pinchers Rottweilers, Chows, Akitas, Alaskan Malamutes, Wolf- Hybrids. Pet Limit: 2. Comments: Cats & Dogs Allowed
                                                      Less Info
                                                      More Info
                                                    • Dogs Allowed
                                                      Deposit: $150. Fee: $150. Rent: $38. Restrictions: Pit Bull Terriers, Staffordshire Terriers, Doberman Pinchers Rottweilers, Chows, Akitas, Alaskan Malamutes, Wolf- Hybrids. Pet Limit: 2. Comments: Cats & Dogs Allowed
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • 24-Hour Emergency Maintenance
                                                    • Built-in Desks
                                                    • Business Center
                                                    • Central Heat and Air
                                                    • Convenient Access to I-10, I-17 and Loop 101
                                                    • Dual Sinks
                                                    • Enclosed Patios and Balconies
                                                    • Fitness Center
                                                    • Gas Grills
                                                    • Gated Access
                                                    • Golf Course View
                                                    • High End Appliances
                                                    • High-Speed Internet and Cable
                                                    • Linen Closets
                                                    • Multi Cycle Dishwasher
                                                    • On-site Courtesy Officer
                                                    • Package Receiving Service
                                                    • Premium Kitchen Backsplash
                                                    • Public Transportation
                                                    • Quality Landscaping
                                                    • Refrigerator with Ice Makers
                                                    • Short Term Lease Available
                                                    • Spacious Floor Plans
                                                    • Spacious Kitchen with Island
                                                    • Storage Space
                                                    • USB Outlets
                                                    • Walk In Closets
                                                    • Wi-Fi at Pool and Clubhouse
                                                    • Wood Floors
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                                                    Leasing

                                                    The Turn Apartments will make you feel like you live at a resort! Our urban ambiance is one of modern sophistication set against a luxury backdrop. Seize your chance to live in one of the most exciting apartment communities in Phoenix, AZ. Picture yourself coming home every day to luxury living with lush landscaping, sleek yet comfortable homes, and amenities that will make you feel like you re on a permanent vacation. Come enjoy the sought-after Deer Valley neighborhood with easy access to I-17 and 101 which will make your commute a dream. You won t have to go far to have a ball at the Peoria Sports Complex, and shopping and entertainment at Paradise City Mall. Less time spent driving means more time for fun! The Turn Apartments provides its residents a wide selection of unique, yet modestly-priced studio, one, two or three bedroom designer apartment homes that feature amenities to make your life easy. Enjoy the convenience of a full-size washer and dryer in each apartment as well as many upscale appointments. Revel in vacation-style living with our posh pool and BBQ area rivaling the finest resorts! Relax and savor the beautiful desert sunsets on the patio or balcony of your new apartment home. Our stylish clubhouse offers a chance to connect-whether with others- or with our free Wi-Fi. We welcome your best furry friend to live alongside you in our pet-friendly apartments. We encourage you to look at our photo gallery where you can see our myriad of amenities and upscale apartment homes. Schedule your appointment, or drop by and visit us today - we'd love to see you!
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    CONAM Management Corporation

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                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 106 number of votes by renters, The Turn Apartments is currently rated 3.7 out of 5 stars.
                                                    The Turn Apartments is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    The Turn Apartments is rated 1/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    The Turn Apartments is rated 1/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    The Turn Apartments is rated 1.5/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    The Turn Apartments is rated 2.3/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                                    The Turn Apartments is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Managers have responded to 33.3333% of their community reviews in the past year.
                                                    Managers have replied within 117.33 days to their community reviews in the past year.
                                                    CONAM Management Corporation
                                                    Cats Allowed
                                                    Deposit: $150
                                                    Fee: $150
                                                    Rent: $38
                                                    Restrictions: Pit Bull Terriers, Staffordshire Terriers, Doberman Pinchers Rottweilers, Chows, Akitas, Alaskan Malamutes, Wolf- Hybrids
                                                    Pet Limit: 2
                                                    Comments: Cats & Dogs Allowed
                                                    Dogs Allowed
                                                    Deposit: $150
                                                    Fee: $150
                                                    Rent: $38
                                                    Restrictions: Pit Bull Terriers, Staffordshire Terriers, Doberman Pinchers Rottweilers, Chows, Akitas, Alaskan Malamutes, Wolf- Hybrids
                                                    Pet Limit: 2
                                                    Comments: Cats & Dogs Allowed
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths
                                                    Studio, 1 Bath

                                                    Check Availability

                                                    The Turn Apartments

                                                    March 2024

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                                                    The Turn Apartments is a 746 - 1,262 sq. ft. apartment in Phoenix in zip code 85023. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $900 - $1,540. Nearby cities include Paradise Valley, Glendale, Scottsdale, Laveen, and Tempe.

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