Review History for ilbf

Parq on 5th


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ilbf

Resident 2013 - 2015

7/13/2015

TL;DR New management is incompetent, unresponsive, uncommunicative, and complete failures at providing basic customer service. Maintenance is equally incompetent. Stay away. The management company fired EVERYONE that worked here and completely replaced them with people who apparently have never had a customer service job before. I'd expect a good company to say something about the issues that caused them to change staff or at least provide better service and put in place some experienced workers that know what they're doing in order to keep residents happy. Mission Rock have done none of those things. The two new people in the office are nice enough, but once you need to interact with them beyond niceties or getting a package, they are completely worthless. They do not call you back when you ask them to or even when they promise you they will. It's not safe to leave anything of value outside. I've had tons of stuff stolen off my porch, including a propane grill, propane bottles, two chairs (separate incidents), and more. When I told the office about this and how it combined with the zero lights on the back of the building made me feel unsafe, they didn't even acknowledge it. The emergency maintenance line does not work (and has not been fixed after notifying them a f?u?l?l? ?m?o?n?t?h? ?a?g?o? (Edit: now 5 months after notifying them of this and no change)[after more than 6 months, they just put the maintenance guys cell numbers on the site as contacts], it hangs up or goes to a robot prompt that won't let you leave a message. This is bad when your bathroom (and the other bottom-floor apartments in the building along with the laundry room) is filling with sewer water and feces for the fourth time that month on a Sunday morning. I got to sit around while my apartment was filling with the wonderful smells of a waste plant while trying every phone number I could find. There is no phone number for The Arbors or Mission Rock that is answered or responded to on Sundays. The property damage and emergency plumbing costs haven't been refunded to me in the full month since this issue occurred. (Edit - Finally compensated after 3 months.) They state multiple times on their website and on placards in the office that they'll respond to service requests within 24 hours. They won't. I had three separate requests not responded to for 6 days each before I went into the office to check up on them. The lights over my parking area were out, making it very dark and secluded. It tool 11 months and 3 tickets to get them to fix it. Their "Rock solid guarantee" is worthless and they don't stand by their word or care at all about keeping their residents happy. I'll be happy to leave this place when my lease is up. After two full years of paying by check on time every month, they arbitrarily decided they couldn't take my checks anymore. It took them a month and a half to work with "corporate support" for the office manager to be willing to take my checks again. After being told to wait to pay my rent and that I wouldn't incur late fees, they left a note on my door saying that I was in breach of my lease for non-payment just hours after I paid that month's rent by money order because I didn't trust their word. Their excuse for this note was that they didn't know everyone's faces yet. I'd assume this circumstance would be noted on my account, not tied to knowing my face. I've emailed and called Mission Rock multiple times trying to let them know of the persistent failures of the entire workforce here, but have received no response so I can only assume they give zero shits about anything besides people being stuck in a lease and continuing to pay rent. ***OLD REVIEW BEFORE MANAGEMENT CHANGE*** Cheap apartments near ASU and Mill Ave. Melissa and the other people working in the office are always friendly and nice to talk to. The apartments are cheap, but mostly worth the price and maintenance requests through the office are usually taken care of. The only issues I have are with the rent payment system ($20!! to pay by card and really bad for using autopay) and the fact that the building are old (can usually hear neighbors, 18 layers of white paint on all the interior surfaces). Overall, I recommend the Arbors because of the value of living close by Downtown Tempe and the great office people.

Review 10 out of 45

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Parq on 5th

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