Vista Del Lago Apartments
#20,551 #4 #1,573

What is epIQ?

Vista Del Lago Apartments

21622 Marguerite Pkwy, Mission Viejo, CA 92692
(112 Reviews)
$2,262 - $2,965/mo
Share Feedback
Write a Review
Leave a Video ReviewNew

Floor Plans & Pricing

1 Bedroom

1 Bed, 1 Bath

See Floor Plan Details

2 Bedrooms

2 Beds, 2 Baths

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

F
F

Renter Ratings

D

Review Ratings

Noise

2.0

Grounds

1.0

Safety

1.0

Office Staff

1.0

Maintenance

1.0

Neighborhood

3.0

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

F

Number of reviews in the past 365 days

1

Managerā€™s Review Engagement

F

Percentage of reviews responded to

0.00%

Managerā€™s Review Reply Time

F

Average time to respond to reviews

N/A

View Community Timeline
View Community Timeline

Vista Del Lago Apartments Reviews

(112)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

Sort:

  • Newest Activity
  • Recently Lived In
  • Review Rating
Review Author Icon

anonymous

Resident ā€¢ 2018 - 2023

5/23/2023

Do not live here.

Worst place to live ever. They have 0 amenities and make you pay top price and increase the rent to the maximum amount allowed every year and will not work with you to change the price or help you out no matter how long you'veā€¦Ā See More >
    Review Author Icon

    anonymous

    Resident ā€¢ 2021

    10/20/2021

    If you have pets, be prepared that theyā€™re going to keep your deposit for ā€œpet odor.ā€ Vehicles were broken into often, the leasing office staff and maintenance staff had no priorities other than to circle jerk each other on their golf carts that they joyrideā€¦Ā See More >
      Review Author Icon

      lzuniga

      Resident ā€¢ 2018 - 2019

      8/19/2019

      Amazing apartment complex with everything walking distance from shops, restaurants, schools, plus Lake Mission Viejo is also pretty close and you can enjoy all the lake amenities. The complex is very family and pet friendly, so it's nice be able to meet your neighbors andā€¦Ā See More >
        Review Author Icon

        heathera2

        Resident ā€¢ 2015 - 2019

        7/8/2019

        This complex started out ok a few years ago, but it has turned into a NIGHTMARE! They will try to raise your rent an insane amount every year. The maintenance problems started with a small water leak, then the microwave and dryer broke, then Iā€¦Ā See More >
          Review Author Icon

          anonymous

          Resident ā€¢ 2012 - 2015

          10/21/2015

          I spoke with the district manager of Vista Del Lago Apartments / Equity Residential Properties. The district manager would not answer questions, kept cutting me off in the conversation and told me she had been to the property that morning and everything was fine. Someā€¦Ā See More >
            Review Author Icon

            e.suh

            Resident ā€¢ 2006 - 2014

            1/29/2014

            Vista Del Lago is relatively, and overall, better than other apartment communities in the surrounding Mission Viejo/Lake Forest/Rancho Santa Margarita areas (believe me, I looked). The main problem here is the parking situation, so if you don't have an assigned/reserved parking spot and work lateā€¦Ā See More >
              Manager

              2/17/2014

              Vista Del Lago Apartments
              Thank you for your positive feedback! We're very happy to hear that you're enjoying our location, and that our staff has helped you to feel at home. If there's anything we can do to make your living experience better, please let me know at spletl@eqr.com or (949) 458-8080. Thank you.
              Review Author Icon

              suezq74

              Resident ā€¢ 2013

              9/8/2013

              I've only lived here a month, but so far I have really enjoyed it here. My neighbors are considerate, the complex is quiet, the office/maintenance staff is very helpful/friendly. All of the units have been or are in the process of being remodeled. I wouldā€¦Ā See More >
                Review Author Icon

                anonymous

                Resident ā€¢ 2011 - 2012

                4/30/2013

                Worst apartmeny ever. Initially they have low rent then they increase it like hell. Their are thefts in the surronding and management is busy fetching money, don't rent here.ā€¦Ā See More >
                  Review Author Icon

                  Arclight56

                  Resident ā€¢ 2013

                  3/6/2013

                  My wife and I have been here for a week and we are very pleased with these apartments. Coming from a less than desirable place in Santa Ana, we feel like we have moved into heaven. The grounds are immaculate. A friend that came toā€¦Ā See More >
                    Manager

                    3/20/2013

                    Vista Del Lago Apartments
                    Welcome to the community! We're so glad to hear that you're happy in your home so far, and that you're enjoying our grounds. If there is anything we can do to help you get settled, please don't hesitate to contact me at spletl@eqr.com or at (949) 458-8080. Thank you.
                    Review Author Icon

                    anonymous

                    Resident ā€¢ 2010 - 2012

                    12/10/2012

                    Dont rent at vista del largo apartments. The office is ran by ----- the -------, who thinks he is the ---------. Too much B.S., too much noise no security and no safety. Cars are broken to nightly but no one hears about it. Call theā€¦Ā See More >
                      Manager

                      12/13/2012

                      Vista Del Lago Apartments
                      Thank you for posting your thoughts about living at Vista Del Lago. Reading these reviews and hearing resident feedback is important to me, as we use it to make our community better for all of our residents. If you are experiencing any kind of maintenance issue, please let us know as soon as possible so that our team can address it. I am sorry you are not pleased with your experience here, and I would like to make it better. I am here to listen to your concerns, either in the office, or at spletl@eqr.com or at (949) 458-8080.
                      Review Author Icon

                      JohnnyFarris99

                      Resident ā€¢ 2009 - 2012

                      8/13/2012

                      VDL is a very large rental property. There are over 900 units and 30 buildings. That being said, noise is a very big problem. Forget living here if you work 3rd shift or sleep during the day because if the landscapers don'tā€¦Ā See More >
                        Manager

                        8/20/2012

                        Vista Del Lago Apartments
                        Thank you for posting your thoughts about living at Vista Del Lago. Reading these reviews and hearing resident feedback is important to me, as we use it to make our community better for all of our residents. We certainly want you to be comfortable in your home. If you have a noise complaint during business hours, please call the office. If it is after hours, dial local law enforcement. Our landscapers work between 8 a.m. and 5 p.m., only mowing the lawn on Mondays. Hedge trimming occurs every two weeks, and tree trimming up to three times a year. I do apologize for any inconvenience. I am sorry you are not pleased with your experience here, and I would like to make it better. I am here to listen to your concerns, either in the office, or at spletl@eqr.com or at (949) 458-8080.
                        Review Author Icon

                        anonymous

                        Resident ā€¢ 2011 - 2012

                        8/10/2012

                        My experience here wasn't anything special, but it also wasn't terrible. Pros: -The maintenance staff is really friendly and always respectful whenever I've seen them or have had them fix an issue. -The office staff has been friendly and helpful, except for one. I never caught herā€¦Ā See More >
                          Manager

                          8/20/2012

                          Vista Del Lago Apartments
                          Thank you for taking the time to post your honest feedback. I do want our residents to be proud to call Vista Del Lago home, and so I read every review about our community. It is important to know where our residents think we missed the mark, as well as where we have done well - so that we can improve Vista Del Lago for everyone. As for your concern about pricing, we do adjust rates to best reflect the current market value for the types of apartments available. These rates can fluctuate daily, and we do our best to communicate rate changes to residents during the renewal process. Regarding parking: Each apartment has one assigned carport, as well as access to first come, first served open parking. If you have questions/concerns about this policy, please let me know. Additionally, we offer weekly pest control services on Fridays. If you are having issues, please call our office, or, place a service request online to have Orkin inspect and treat your apartment. Depending on the severity of the issue, we can also call Orkin to perform an emergency, same-day treatment. I am sorry you had a negative experience, and I would be happy to discuss any of your concerns with you. You may contact me any time at spletl@eqr.com or at (949) 458-8080.
                          Review Author Icon

                          anonymous

                          Resident ā€¢ 2012

                          6/23/2012

                          1. Just recently Vista Del Lago took there time repainting the whole complex. I have no idea what is going on but it looks like they purposely left some part of buildings unpainted. I can see they put in an effort to make the buildingsā€¦Ā See More >
                            Review Author Icon

                            yanyu-2006

                            Resident ā€¢ 2012

                            6/1/2012

                            The leasing office takes every chance to squeeze your money, that's why I worried my deposit. After reading the below review, I know I'm on the hook. "Also, no matter what you do, kiss your deposit goodbye. I left my apartment in immaculate condition. Iā€¦Ā See More >
                              Manager

                              6/1/2012

                              Vista Del Lago Apartments
                              Thanks for taking the time to post your feedback. We value our residents' opinions, and we use the information from these reviews to make changes and improve our community for everyone. If you have any questions or concerns about your deposit, or about how our fees are assessed, please let me know. I'm more than happy to speak with you about this or any other issues. You can find me in the office, or, contact me at spletl@eqr.com or at (949) 458-8080.
                              Review Author Icon

                              anonymous

                              Resident ā€¢ 2012

                              5/31/2012

                              I am a resident at this complex and my building had an issue that cost one of my utility bills to increase, I brought this to the leasing office's attention and they said they would get back to me. I didn't hear from them soā€¦Ā See More >
                                Review Author Icon

                                I812Day

                                Resident ā€¢ 2009 - 2012

                                5/31/2012

                                We've lived in other areas in Orange County and are delighted with our home in the Vista del Lago Apartments. It's accessible to plenty of shopping and has all the expected amenities of a large complex. Its staff is wonderful to work withā€¦Ā See More >
                                  Manager

                                  5/31/2012

                                  Vista Del Lago Apartments
                                  We're so glad you took the time to let us know we're doing a good job - it really means the world to us. The team and I at Vista Del Lago read every review posted, and love hearing when our residents are proud to call our community home! If there is ever anything you need, don't hesitate to contact me at spletl@eqr.com or at (949) 458-8080.
                                  Review Author Icon

                                  oldie78

                                  Resident ā€¢ 2011 - 2012

                                  5/28/2012

                                  The layout of the apartments is really nice and feels much more like a condo than an apartment. High vaulted ceilings in the upstairs units really look great. The patio areas for most units are fairly big. On the hand, the carpet that was putā€¦Ā See More >
                                    Manager

                                    6/1/2012

                                    Vista Del Lago Apartments
                                    Thank you so much for sharing your feedback. The team and I at Vista Del Lago do take the time to read every review, and use the information to grow, make changes, and improve our community for everyone. If you have a noise complaint during business hours, please call the office while the noise is occurring so that we can address the situation. After hours, you may call the Sheriff's Department at (949) 425-1800. If you are having any issues with the flooring or other fixtures in your apartment, alert someone on our staff and we will have our Service Team take a look at it. Finally, our Courtesy Patrol does enforce parking rules and ticket unauthorized vehicles. If you see an illegally parked car, please do let us know. I would be happy to discuss any of your concerns with you in person. Simply drop by the office, or contact me at spletl@eqr.com or at (949) 458-8080.
                                    Review Author Icon

                                    newportsurfer84

                                    Resident ā€¢ 2012

                                    5/2/2012

                                    I'll admit, when I moved here, I really liked the place. That was until I realized the kind of people they allow to move into the complex. In a matter of months, the area of the complex I moved into went from niceā€¦Ā See More >
                                      Review Author Icon

                                      anonymous

                                      Resident ā€¢ 2010 - 2012

                                      3/28/2012

                                      I currently live at Vista Del Lago and have for almost 2 years now. And before Corona and that Anonymous person try to discount what I say, I'd like to point out that I'm not an idiot. I'm an educated working professional who's entitled toā€¦Ā See More >
                                        Review Author Icon

                                        weath1

                                        Resident ā€¢ 2010 - 2012

                                        3/13/2012

                                        It's been about 2 years this April when we first moved into the Vista Del Lago complex. Maintenance has a good reputation of fixing issues as soon as possible. The customer service hasn't always been great but in the most recent months i've had suchā€¦Ā See More >
                                          Review Author Icon

                                          tzwho

                                          Resident ā€¢ 2009 - 2012

                                          2/9/2012

                                          We are lucky to get an unit facing a valley and it is so quiet. Love it. However, being the downstair unit in front of my bedroom there are 2 AC machines and my neighbor turns it on even in cold winter days. As a lightā€¦Ā See More >
                                            Review Author Icon

                                            anonymous

                                            Resident ā€¢ 2011 - 2012

                                            1/11/2012

                                            Been here almost a year. A lot of pros with this complex. The office staff is very nice, and has fixed any complaint I had with neighbors. Trash areas get messy on sundays because for some reason adults don't know howā€¦Ā See More >
                                              Review Author Icon

                                              lsiqueiros

                                              Resident ā€¢ 2012

                                              1/3/2012

                                              I have been living at Vista Del Lago for four years now and couldn`t be happier! Staff is always pleasant and there is lots of parking. The up keep is so nice. I recommend this place to anyone who is looking for a new home!!

                                                Review Author Icon

                                                happyinmv

                                                Resident ā€¢ 2007 - 2011

                                                12/28/2011

                                                I've been living here for the last 5yrs and I really enjoy living here. The neighbors are nice I couldn't ask for a better location as it is close to everything I need. I've been pleased with the staff and especially like and the convenienceā€¦Ā See More >
                                                  Review Author Icon

                                                  anonymous

                                                  Resident ā€¢ 2010 - 2011

                                                  12/17/2011

                                                  I have been living in my 1 bedroom for over a year now and I love it! The staff a VDL is fantastic. Very professional, knowledgable and friendly. I never have to wait more than a day for my work orders. Once I had a problemā€¦Ā See More >

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry Connections in Unit
                                                    • Laundry On-Site
                                                    • Laundry in Units
                                                    Pets
                                                    • Dogs Allowed
                                                      Deposit: Required. Rent: Required. Restrictions: Breed restrictions apply.
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Deposit: Required. Rent: Required
                                                      Less Info
                                                      More Info
                                                    Disclaimer: Pet Policy data have been collected from Internet users and may not be a reliable indicator of current or comprehensive pet policies offered.
                                                    This community is managed by

                                                    Equity

                                                    D-
                                                    D-
                                                    Communities
                                                    246

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 112 number of votes by renters, Vista Del Lago Apartments is currently rated 2.8 out of 5 stars.
                                                    Vista Del Lago Apartments is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    Vista Del Lago Apartments is rated 1/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    Vista Del Lago Apartments is rated 2/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    Vista Del Lago Apartments is rated 1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    Vista Del Lago Apartments is rated 3/5 stars in our renters neighborhood survey, which is considered below average. The complex is located in a neighborhood with significant safety or desirability concerns, with few access to local attractions and services.
                                                    Vista Del Lago Apartments is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Equity
                                                    Dogs Allowed
                                                    Deposit: Required
                                                    Rent: Required
                                                    Restrictions: Breed restrictions apply.
                                                    Cats Allowed
                                                    Deposit: Required
                                                    Rent: Required
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths

                                                    Check Availability

                                                    Vista Del Lago Apartments

                                                    March 2024

                                                    Sun
                                                    Mon
                                                    Tue
                                                    Wed
                                                    Thu
                                                    Fri
                                                    Sat
                                                    1
                                                    2
                                                    3
                                                    4
                                                    5
                                                    6
                                                    7
                                                    8
                                                    9
                                                    10
                                                    11
                                                    12
                                                    13
                                                    14
                                                    15
                                                    16
                                                    17
                                                    18
                                                    19
                                                    20
                                                    21
                                                    22
                                                    23
                                                    24
                                                    25
                                                    26
                                                    27
                                                    28
                                                    29
                                                    30
                                                    Beds

                                                    0

                                                    Baths

                                                    0

                                                    Is this your community?

                                                    Claim your community to update listing information, capture leads, and respond to reviews!

                                                    Vista Del Lago Apartments is an apartment in Mission Viejo in zip code 92692. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $2,965. Nearby cities include Laguna Hills, Ladera Ranch, El Toro, Laguna Woods, and Aliso Viejo.

                                                    Your privacy and identity are important to us. Please review the Terms and Guidelines before sharing private or non-public information with matches.