Reserve at Mountain View
#11,094 #2 #631

What is epIQ?

Reserve at Mountain View

870 E El Camino Real, Mountain View, CA 94040
(64 Reviews)
$2,861 - $4,622/mo
Share Feedback
Write a Review
Leave a Video ReviewNew

Floor Plans & Pricing

1 Bedroom

1 Bed, 1 Bath

See Floor Plan Details

2 Bedrooms

2 Beds, 1 Bath

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

C
C

Renter Ratings

A+

Review Ratings

Noise

5.0

Grounds

5.0

Safety

5.0

Office Staff

5.0

Maintenance

5.0

Neighborhood

5.0

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

D

Number of reviews in the past 365 days

1

Manager’s Review Engagement

F

Percentage of reviews responded to

0.00%

Manager’s Review Reply Time

F

Average time to respond to reviews

N/A

View Community Timeline
View Community Timeline

Reserve at Mountain View Reviews

(64)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

Sort:

  • Newest Activity
  • Recently Lived In
  • Review Rating
Review Author Icon

anonymous

Resident 2023

11/15/2023

Happy Tenants Stay! Act Fast if you’re considering living here!

OMG! I can not even begin to express how pleased we are with The Reserve at Mountain View!! Pam, Justin and Ray just continue to amaze us with their incredible commitment to keeping their tenants happy! We are beyond grateful for everything they do for… See More >
    Review Author Icon

    Michael_V425

    Resident 2020 - 2021

    3/8/2021

    Reserve at Mountain View was extremely restrictive with the amenities during our stay, above and beyond those required by COVID restrictions, and refused to provide any rent concession based on this. They also refused to help provide any rent concession when one of us was… See More >
      Review Author Icon

      Pikachukapi

      Resident 2013 - 2016

      9/15/2016

      Neighbors on both sides like to talk loudly or watch TV or play music past 2:30 AM. Apartment manager does nothing after repeated complaints. Apartment grounds went through a lot of extended (planned for 3 weeks, took 3 months, etc.) external renovations lately to reduce privacy… See More >
        Review Author Icon

        anonymous

        Resident 2012 - 2015

        7/9/2015

        Lived there for 3 years on one of the stilted apartments. Great because there were no neighbors above or below, and the ones on the side we never saw or heard. Gym is small but used it regularly. Pool was convenient. Also walking distance to Sylvan… See More >
          Review Author Icon

          anonymous

          Resident 2010 - 2015

          6/11/2015

          RUN far away from this dump! On going construction is doing nothing but disturbing the tenants with no regard. Poorly managed, poor communication. I don't mind the apartment being old but I do mind massive rent increases. Equity apartments is just another GREEDY company that… See More >
            Review Author Icon

            anonymous

            Resident 2012 - 2013

            6/6/2013

            This place has become really bad since Equity Apartments have taked over. I had problems last month and it was fixed with lot of problems. The leasing office phone is never attended and they are very rude and never call back.

              Manager

              7/2/2013

              Reserve at Mountain View
              Thank you for sharing your feedback. The team and I at Archstone Mountain View do take the time to read and discuss every review. We use the information to grow, make changes, and improve our community for everyone. Much of our team, including myself, came over to Equity during the transition. Our goal is to answer all incoming calls within two rings when we are in, and to return immediately calls that we miss while we are touring. Unfortunately, our leasing office is closed on Sundays when you had your issue. Our Service Team did receive the message that you called and responded that day. I would be happy to discuss your concerns with you in person. Simply drop by the office, or contact me at gpaul@eqr.com or at (650) 967-1424. Thank you.
              Review Author Icon

              Lovelybai

              Resident 2011 - 2012

              11/20/2012

              The apartment is quiet and one bedroom is spacious. Everything is old. It is so overpriced and this year they raise my one bedroom by $300 to around $2100. OK, then of course I moved out. However, besides room cleaning fee and carpet cleaning fee,… See More >
                Manager

                12/3/2012

                Reserve at Mountain View
                Hello. Iâ??m Tonya, a Customer Advocate for your apartment community. I understand that you are frustrated with the charges that you received after move out. The need for move-out charges for things like cleaning and painting are assessed by personnel at the apartment community based on the move-out condition of your unit. However, it is understandable that sometimes there may be disagreements regarding these charges. I would be happy to discuss your concerns and help direct you to the appropriate person at your apartment community to help facilitate a resolution of those concerns. You can reach me at 303-792-8071.
                Review Author Icon

                anonymous

                Resident 2007 - 2012

                10/8/2012

                i can say that the maintenance guys are nice and helpful. As far as management it changed 2 or 3 years ago and became very cold corporate and phony. Apartment is old, kitchen cabinets, counters and bathroom is old. Extremely disappointed that their rent increases… See More >
                  Manager

                  10/11/2012

                  Reserve at Mountain View
                  Hello. My name is Tonya and I am the Customer Advocate for Archstone. I wanted to extend my apologizes for the frustrations and unpleasant interactions you had with the members in the office. It is our goal to provide a professional experience for all residents and guests. Erin, Community Manager, and I want to understand what happened and address this appropriately. Erin and the members have been with this community for over five years and do their best to provide a positive experience. When you have a chance, we would like to talk with you in greater detail and identify and address this immediately. We also understand that Facebook, Google, and LinkedIn are hiring and filling many jobs, and causing the high demand in our apartment homes. In regards to utilities, Conservice fees for water, sewer, and trash is billed in arrears, which means they have delayed billing. Unfortunately, the community does not have any influence or control over the billing cycle. Conservice statements can be confusing so we are happy to review and explain the fees. Erin would like to talk with you about your specific concerns and offer solutions that might work best. Please call 650.967.1424 or stop by the office when you have time. Thank you for your time and bringing this to our attention.
                  Review Author Icon

                  anonymous

                  Resident 2012

                  8/27/2012

                  Worst experience ever in mountain view archstone. This is the worst apartment. If you want to find a place without wasting your money, leave away from this apartment. This apartment is noisy and the stuff are trying to steal every penny from your wallet. I… See More >
                    Review Author Icon

                    anonymous

                    Resident 2010 - 2012

                    7/23/2012

                    I lived in this apartment complex for 2 years. Unfortunately I did not have time to find another apartment after my initial lease expiration so I ended up staying for two years. I would NOT recommend this apartment to anyone! The units are extremely overpriced… See More >
                      Manager

                      8/14/2012

                      Reserve at Mountain View
                      My name is Tonya, and Iâ??m the Customer Advocate for Archstone. I apologize for your frustrations and understand your concerns regarding the deposit and our pricing. First, I wanted to take a moment to explain how we go about determining our charges after move-out. When a resident moves in, we complete a move-in inspection with the resident, who signs off on it. When the resident moves out, the condition of the apartment is compared with the move-in inspection. Move-out charges are then assessed based on the differences between the inspection and the move-out condition. We know that sometimes there are disagreements regarding these charges and we would like to discuss it with you further. Please contact Erin, the community manager at 650-967-1424 to discuss your concerns. With regard to our rental rates, I want to take moment to explain how we go about setting our prices. We look at what our most similar competitors are charging for similar apartment homes, what weâ??re charging for new apartment homes and rent trends in the market. Rents in the market are on the rise today. Again, Erin would like to discuss your concerns in this area in greater detail as well. Please feel free to call her when you get a chance.
                      Review Author Icon

                      anonymous

                      Resident 2011 - 2012

                      4/17/2012

                      Out of control noise

                      I spent several months in this complex on a contract. The maintenance and the service were really good and the people in the office were nice. However, and this is a BIG however because it destroyed the quality of life while there, the… See More >
                        Review Author Icon

                        agambrahma

                        Resident 2009 - 2012

                        2/15/2012

                        Nice place to stay

                        Stayed here for three years now, first in a 1-BR and then in a 2-BR. Staff is very prompt and helpful, property is well-maintained. Rent is increasing this year but that's the common theme across the area anyway.… See More >
                          Review Author Icon

                          anonymous

                          Resident 2011

                          9/7/2011

                          Good location, but overpriced

                          I lived at this property for 4 months while on a job contract. The one bedroom apartment was spacious. The kitchen needs to be updated. It had only a single sink, no microwave, and outdated, worn out cabinets. One small ceiling fan in dining area.… See More >
                            Review Author Icon

                            anonymous

                            Resident 2009 - 2011

                            6/30/2011

                            Great place, Cost way to high

                            Overall a decent place. Maint is responded to quickly. Staff is friendly for the most part. Apartment layout is decent and location of the complex is very good. Sadly the mgt (not sure if it is the local or 'corporate' guys), just want every penny they… See More >
                              Review Author Icon

                              no.more.apts

                              Resident 2005

                              2/17/2011

                              Worst part was my roommate :)

                              This apartment complex isn't anything super special, but it's still nice. They're nothing fancy, but they're clean. The only problems I had were things outside the complex's control, such as my apartment was on the edge of the property and on the other… See More >
                                Review Author Icon

                                anonymous

                                Resident 2009 - 2010

                                5/15/2010

                                9 months in, and we are very satisfied

                                My husband and I rented our apartment online while living across the country. While we were concerned about renting without having seen the place, we felt comfortable about doing it for a couple reasons: 1) They have a policy where you can move out for… See More >
                                  Review Author Icon

                                  priyankkumar

                                  Resident 2009 - 2010

                                  1/9/2010

                                  Rip-Off on Rent ( 25% every yr) Forget your Deposit

                                  I moved here from LA and stayed for 1yr. My job required me to travel a lot so stayed only perhaps 5 months out of 12 months. I kept the place spotless clean. After 1 yr, I get a notice of rent increase by $300… See More >
                                    Review Author Icon

                                    RentVictim100

                                    Resident 2009

                                    2/26/2009

                                    Utilities charges are $106 , it is just robbing, soot comes in water

                                    They keep the rent at market rate, not less, for those old apartments but the catch is utilities charges which they don't say upfront, comes 106 every month. Be aware of that. Also some times soot comes in the water. Talked to the manager… See More >
                                      Review Author Icon

                                      lewiscr44

                                      Resident 2007 - 2009

                                      2/18/2011

                                      You are gambling by moving here

                                      I've been wanting to write this review for a loooong time. Where do I start? I'll start with the day I moved into a corner bottom floor apartment. As my family and I finished moving all of my things in there was a brawl upstairs. Every… See More >
                                        Review Author Icon

                                        anonymous

                                        Resident 2008

                                        10/30/2008

                                        I think it is great

                                        I enjoy living here. Sure the rent is on the expensive side, but I could find nothing that was cheaper (and still nice and allowed dogs), unless I looked further south. I have lived here for over 4 months and have had… See More >
                                          Review Author Icon

                                          anonymous

                                          Resident 2008

                                          4/25/2008

                                          I second that the $300 rent increase SUCKS!

                                          I've been living here for 2 years. Last year the rent increase was $30. This year it's $300. Seems very stupid to increase rent so much sparking a complete turnover in tenancy. If you rent here, don't plan on staying.… See More >
                                            Review Author Icon

                                            anonymous

                                            Resident 2007 - 2008

                                            3/29/2008

                                            Rent increases tooooo much at the end of the lease...

                                            I just received my lease renewal in the mail. The rent will increase $300/mo for a 12 month lease. This is not including the $80-$100 bill that has to be paid WITH the rent for water/hot water energy/trash/etc. This apartment is certainly… See More >
                                              Review Author Icon

                                              anonymous

                                              Resident 2007 - 2008

                                              3/14/2008

                                              The rent increases every year by 25%

                                              After your first year, when your lease expires, the rent increase by 25%. You pay also for water, garabge, ..... .It runs around $95 extra per month.… See More >
                                                Review Author Icon

                                                anonymous

                                                Resident 2007 - 2008

                                                2/15/2008

                                                TOO expensive, and It is not worth it.

                                                They increased the rent to $1550-$1600 for one bedroom. On the top of that, you have to pay $100 for the utility (Garbage, Hot water, ... ). So you are talking total $1650-$1750 rent for one bedroom Apt. And believe me this is not worth… See More >
                                                  Review Author Icon

                                                  anonymous

                                                  Resident 2008

                                                  1/4/2008

                                                  REAP OFF & CHEATS!!!

                                                  I stayed there for one year at $1350 (1B/1B). I was told if I stayed for more than one year there is no carpet cleaning fees. However after one year I got a notice of rent $1950. The rent doesn't include anything, no AC-- NOTHIN!!! I was… See More >

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry Connections in Unit
                                                    • Laundry On-Site
                                                    • Laundry in Units
                                                    Pets
                                                    • Dogs Allowed
                                                      Deposit: Required. Rent: Required. Restrictions: Breed restrictions apply.
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Deposit: Required. Rent: Required
                                                      Less Info
                                                      More Info
                                                    Disclaimer: Pet Policy data have been collected from Internet users and may not be a reliable indicator of current or comprehensive pet policies offered.
                                                    This community is managed by

                                                    Equity

                                                    D-
                                                    D-
                                                    Communities
                                                    246

                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q: How easy is it to find guest parking?

                                                    Frequently Asked

                                                    Based on 64 number of votes by renters, Reserve at Mountain View is currently rated 2.7 out of 5 stars.
                                                    Reserve at Mountain View is rated 5/5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                    Reserve at Mountain View is rated 5/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                    Reserve at Mountain View is rated 5/5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                                    Reserve at Mountain View is rated 5/5 stars in our renters safety survey, which is considered excellent. The complex is very secure and safe, with no major safety concerns.
                                                    Reserve at Mountain View is rated 5/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    Reserve at Mountain View is rated 5/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                    Equity
                                                    Dogs Allowed
                                                    Deposit: Required
                                                    Rent: Required
                                                    Restrictions: Breed restrictions apply.
                                                    Cats Allowed
                                                    Deposit: Required
                                                    Rent: Required
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath

                                                    Check Availability

                                                    Reserve at Mountain View

                                                    March 2024

                                                    Sun
                                                    Mon
                                                    Tue
                                                    Wed
                                                    Thu
                                                    Fri
                                                    Sat
                                                    1
                                                    2
                                                    3
                                                    4
                                                    5
                                                    6
                                                    7
                                                    8
                                                    9
                                                    10
                                                    11
                                                    12
                                                    13
                                                    14
                                                    15
                                                    16
                                                    17
                                                    18
                                                    19
                                                    20
                                                    21
                                                    22
                                                    23
                                                    24
                                                    25
                                                    26
                                                    27
                                                    28
                                                    29
                                                    30
                                                    Beds

                                                    0

                                                    Baths

                                                    0

                                                    Is this your community?

                                                    Claim your community to update listing information, capture leads, and respond to reviews!

                                                    Reserve at Mountain View is an apartment in Mountain View in zip code 94040. This community has a 1 - 2 Beds, 1 Bath, and is for rent for $4,622. Nearby cities include Los Altos, Los Altos Hills, Palo Alto, Sunnyvale, and Stanford.

                                                    Your privacy and identity are important to us. Please review the Terms and Guidelines before sharing private or non-public information with matches.