Review History for anonymous

Serenade at Riverpark


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anonymous

prospective ā€¢ Visited 2012

10/27/2012

Although I am not a resident, I agree with the review posted 10/13/12 in regards to the office staff. I went to check out the apartments today and I have to say the staff was lazy, very unhelpful and almost downright rude.. Glad I don't live here. You would think that they would be trying to get their prospective tenants excited and looking forward to moving in, but it appears they could care less. I walked into the leasing office and although the two staff member's were assisting other people, none of them made an effort to at least look over and acknowledge my presence with at the very least an "I'll be with you in a moment." Someone even came out of the "Employee's Only" Office, walked into another office right by me and without even a word, then went back into the "Employees Only" office. When one of the staff member's was finally free I asked to see the units for rent. I was interested in either a 1 or 2 bedroom depending on the square footage and layout. Instead of showing me both a 1 bedroom and a 2 bedroom like I asked, I was only shown the 2 bedroom. This was a really lazy move. I was told, "I'll show you the 2 bedroom only. The 1 bedroom is pretty much the same minus the second bedroom." Well duh, they would be pretty similar since they are part of the same complex. Also, basic information about the complex that you would think the staff would talk about on your tour to get you "want" to live there wasn't discussed. It felt like I had to pull teeth to get information about the place and some questions were answered with an "I don't know." Really, I expected more from this place. I have been touring several luxury style apartments in the areas of Oxnard and Ventura. Some of the less expensive and older complexes had better service than this place. I was always immediately greeted upon entry. The staff was always friendly and asked me several questions to get an idea of what I was looking for. I left all other places feeling pretty good wondering how I would decide between them. Deciding to see one more complex, this one, to see if this place would top them all, it was really disappointing. This one was by far is the most beautifully landscaped complex, best interior, and also HIGHEST rent, and yet, their customer service was TERRIBLE. For the money, this place is not worth it. As soon as I got home I went online to see if I could find reviews of this place to see if my experience today was just a "bad" day. When I found other negative reviews about this place, particularly about the staff, I decided to take his one off the list. Too bad, I had high hopes for this place being my new home.

    Review 46 out of 110

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    Serenade at Riverpark

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