The only redeeming quality this place has is that The Collection is finally opening. The office staff is horrible, they don't speak to you, they treat you with complete disdain, they are extremely rude, they are unresponsive to tenant concerns or problems, there is NO PARKING for guests at all. Dogs are left off leashes and are free to run around, my teacup chihuahua has been attacked by untethered large dogs twice. They claim to have a no pit bull policy yet my neighbor has a very large pit bull and there are others that are living here.
I've had the same maintenance issue for 5 weeks now, every time I inquire I am told the office staff will call me, yet the call never comes. Apartments are overpopulated with numerous families living in one apartment, children run up and down the hallways screaming and banging on every apartment door or ringing doorbells and running away.
I was looking forward to renewing my lease, but unfortunately I cannot deal with the disrespect from the office staff. I am currently looking for a new apartment and strongly urge anyone who might be considering Serenade to look past the nice facade of the buildings appearance and read the reviews.