Review History for anonymous

Crossing At River Lake


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anonymous

Resident 2013 - 2015

7/29/2015

Everything started off well when I first started living at this apartment complex, although I wouldn't let its location or exterior fool you. Even though it's located right behind the Riverlake Homes and in the Pocket Area, it definitely isn't safe. I originally signed up for a one year lease, and after that lease finished, I signed up for another seven more months. Unfortunately, right after I renewed my lease, my apartment, along with several other tenants apartments close to my unit had been burglarized. Management informed me that they suspected another resident to have committed the burglaries. It took the police over seven hours to come by to take the report. All of my jewelry, laptop, and small electronics were taken. The thief entered through my door by picking the lock. Management stated that they would replace our locks with more secure ones, but that never happened. I should have moved out when I had the chance. I never felt safe living there anymore so I got ADT Security installed in my little one bedroom apartment. It didn't help that the complex barely had a camera system installed at the time. They don't have onsite security patrol either. The biggest nightmare of all was dealing with the shady management after I moved out. Prior to moving out, one of the leasing managers stated that it was best to do a pre-move out inspection to ensure that I followed the cleaning list and guidelines, and make sure to have it checked to make sure I had everything done to their standards. I spent three days cleaning the heck out of that apartment. The manager came by and checked my place. She indicated that it was in great shape and pointed out a few remaining things that had to be worked on. So I cleaned every area she indicated needed work. Overall, she said I did a wonderful job cleaning. After I moved out, two weeks later, I received what was remaining on my security deposit check, only to find that I was in fact, charged for a full apartment cleaning of $130. I called and spoke with another manager to inquire of the situation, only to find that she did not "see a record" of the pre-move out inspection in my file, and was not "informed" that an inspection had ever occurred. She also thought she provided great customer service by going into the apartment unit I lived in which she claims "had not been worked on yet", and took photographs of everything that she claimed was dirty. She indicated that it was filthy and that they would "never let anyone move into such a condition" and that she "didn't know why the other manager told me it was clean". I'm not sure why she believes she provided some stellar type of customer service, because I should have been present at the time she did a run through of the apartment, and when she took the photographs. For all I know she could have staged those photos, haha. Seriously. I guess I should have been smarter and taken photos before I moved out--but I didn't think I'd get screwed so bad in the end. Even after I sent her my copies of the inspection form that was completed by the other leasing manager that she claims was not in file, the manager I spoke with said that it didn't matter. What's worse is that the manager who inspected my apartment had already quit working there, so I had no one to back me up anymore. I sent a formal complaint to two managers in the corporate office along with my documentation in May, asking if they could reconsider the decision that was made regarding the cleaning charge. I never heard back from them. Once you're no longer a resident of their property, they really don't care about you. So if you're looking for somewhere to live in the Pocket area of Sacramento, I'd highly recommend you go to another complex that is more affordable and safer. Also, make sure you don't get screwed like me! Haha. The end. Bye.

    Review 7 out of 79

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    Crossing At River Lake

    March 2024

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