When the community is still "Archstone San Jose". The customer service is much better. They come to fix your problem after one call. After it is transferred to "Park Kiely", you get lucky if they come within one week and after 3 calls. My toilet was leaking, and the bathroom was full of water. I came to the customer service, and report it as an emergency. But they keep ignoring me for 3 day. I called them every day. At the same time, I must used a bucket to catch the water, and emptied the bucket every 8 hours.
When I moved out, the worst thing happened. I returned my key on the move-out day. Then they gave me a long list of things I should return, including all keys and a pool pass (it is just a small plastic tag, you don't need it to access the swimming pool), two parking permits (two piece of papers, you don't need them to park your car either), and the gym access card (I never go to their gym). Since I never use these stuff, I forget the bring them with me. In addition, no one gave me the list and informed me anythign about it. I found those thing in my package and came to the rent office in the next morning about 10:00am. But they refused to take them back, and charged me $185 for those thing I already put in front of them. The manager treated me like crap. She said she does not want to re-do the paper work (she means re-fill the returning form). It is my responsibility to remember everthing I took from them 3 years ago. She did not listen my explaination, and did not look at me during the conversation.