I lived in this apartment complex for seven years. The manager was very nice and was able to take care of any problems promptly. She was supportive if there was a complaint about a noisy neighbor and was a real people person. The rent was fair and the location was close to what was needed. The only complaint was the ongoing traffic noise from the busy Laurel Canyon Blvd. The people who are writing bad reviews are probably the people who gave the manager a hard time their whole time there. I saw them in action. They gave other people in the building hard times too. Notice they didn't stay long. And the manager was always honest with any financial transactions. In the end, if you took care of your apartment, you didn't have money held back except what was legal.