Review History for Susanna11

Cobblestone Ridge


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Susanna11

Resident 2012

9/13/2012

I absolutely love Cobblestone. This is my first apartment by myself and I am a complete safety nut, and I feel very safe and at-home here. Where to begin....when I was looking around at apartments, I was immediately impressed by the friendliness and helpfulness of the staff. They made me feel welcome and comfortable and answered all of my questions. When I signed the lease, they were excited for me because I was excited, and then, because I had been evacuated due to the fire, they let me move in early. They rushed all the cleaning and everything and didn't make me feel bad about it at ALL. They did it with smiles on their faces just so I wouldn't have to live out of my car for an extra week. Then when I moved in, my shower was acting weird and I realized I didn't have a microwave, and guess what? I told the office, and the next day my shower was fixed and they placed an order for a microwave even though, I now realize, it's not an appliance that all units are required to provide. About a week after I moved in, I had a staff member come to my door with a plate of home-made cookies, welcoming me to the community, inviting me to the events that they had planned, and asking me how move-in went and if there were any changes I would make. I couldn't believe that. The cookies were damn good, too! I won't go on and on with every detail, but I will say that any issue I've ever had with appliances have been taken care of the next day. When I thought my welcome mat was stolen and got all freaked out about safety, someone came the next day upon request and added a chain lock to the inside of my door. (Turns out my mat had blown down the stairs in the wind. Oops). The office staff is so hard-working and sweet...I find myself going in there just to hang out. All I'm saying is that Cobblestone does not get enough credit for the nice apartments, well-kept and friendly community, and office staff that work hard and genuinely care about their residents.
    Manager

    9/14/2012

    Cobblestone Ridge
    We received your on-line review from ApartmentRatings.com., today and are happy to hear your nice comments about our community. I am glad we were able to take care of you in a timely manner when you were faced with "living out of your car" for a few days. We try hard to help our residents, particularly when they have crisis issues and may need a "little extra care". The office staff thrives on making residents feel at home and were especially happy to be able to help you find the first home you would be living in alone. It is nice to hear that our maintenance staff exceeded your expectations as well. Cobblestone Ridge would be grateful if you recommend us to your friends and we would reward you with a $300 check if someone you referred moves in. Please let us know if there is anything else we can do for you so that you will continue to be glad you call Cobblestone Ridge "home".

    Review 60 out of 133

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    Cobblestone Ridge

    March 2024

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