Review History for anonymous

Park at Penrose


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anonymous

prospectiveVisited 2011 - 2012

5/11/2012

So far, I have lived in these apartments for about 8 months. We moved here because the rent was really low and the staff here are friendly and professional. But living here for myself, girlfriend and my three year old son has been a nightmare. First, the walls are paper thin, and the buildings are very old. You can hear when people leave in the hall ways , the people on both sides, and under you. We were thrilled when the people besides us moved out and the people under us did as well. But then within a week we had quit a few little visitors from under our sink in our kitchen and in our bathroom- cockroaches. The "Rapid Pest Control" company is a joke, a man and his wife that come and spray SOME apartment units every week, though the apartment staff says that all the units in the building are being sprayed. Since this company obviously doesn't work, i called and paid for a real pest control company- Terminix. On top of these problems, since these apartments have no ventilation, mold will grow in the bathroom. The only option is to open windows and clean the walls with bleach water regularly. BUT, nobody wants to open windows, because when its warm, cockroaches crawl all over the screen, trying to get in. Since this is my first apartment, I looked at all reviews and ignored them. I didn't think that this place was infested with cockroaches, small, old, noisy, dirty, and not worth the pay either. There are really just too many apartments for the staff to deal with, over 350 units. They are very professional and friendly, but the big problem is cockroaches, and all it takes is one dirty person. Don't Live here- Trust me, its not worth it..
    Manager

    5/15/2012

    Summer Grove
    I understand your concerns, and are hoping you have reported any pest control issues you are having to the office. Our pest control company is very knowledgeable in the treatment of all bugs. Sadly, residents either delay notifying us of an issue, or do not tell us at all. This can create ongoing problems, and not to the fault of Summer Grove or our pest control company. Our community was not built with exhaust fans in the bathrooms, and mold will grow along the caulking line in your shower. This is an easy fix, try spraying a mold and mildew cleaning product on the area and that will take care of any concerns of mold or mildew in your shower/tub area. We are happy you chose Summer Grove as your first apartment, and want it to be a good experience. So I urge you to stop by the leasing office to talk about any issues you are having, so we are able to help.

    Review 50 out of 113

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    Park at Penrose

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