#14,473 #3 #33

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Hillside Pointe

2616 Philadelphia Pike , Claymont, DE 19703
(63 Reviews)
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Floor Plans & Pricing

1 Bedroom

A2

1 Bed, 1 Bath | 800 sq. ft.

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A1

1 Bed, 1 Bath | 755 sq. ft.

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A1R

1 Bed, 1 Bath | 755 sq. ft.

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A3

1 Bed, 1 Bath | 876 sq. ft.

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A2R

1 Bed, 1 Bath | 800 sq. ft.

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2 Bedrooms

B2

2 Beds, 2 Baths | 900 sq. ft.

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B2R

2 Beds, 2 Baths | 900 sq. ft.

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B1

2 Beds, 1 Bath | 876 sq. ft.

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B1R

2 Beds, 1 Bath | 876 sq. ft.

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3 Bedrooms

C1

3 Beds, 1 Bath | 1,000 sq. ft.

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4 Bedrooms

House

4 Beds, 1.5 Baths | 1,400 sq. ft.

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Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

D
D

Renter Ratings

C

Review Ratings

Noise

3.0

Grounds

1.5

Safety

1.5

Office Staff

3.5

Maintenance

2.0

Neighborhood

3.5

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

C

Number of reviews in the past 365 days

2

Managerā€™s Review Engagement

F

Percentage of reviews responded to

0.00%

Managerā€™s Review Reply Time

F

Average time to respond to reviews

N/A

View Community Timeline
View Community Timeline

Hillside Pointe Reviews

(63)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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anonymous

Resident ā€¢ 2019 - 2023

7/18/2023

Roach infested

Apartment features: *ROACH INFESTEDā€”new owners do not have pest control come out anymore. I dont think it would matter anyway the infestation is too far gone at this point *keyfob entry-the only people it keeps out are your delivery drivers, NEVER have packages delivered hereā€¦Ā See More >
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anonymous

prospective ā€¢ Visited 2022

7/10/2023

Very friendly staff

The staff here is so kind and warming, If i have an issue they are so quick to help resolve. The property manager is super sweet and cares for her residents. I appreciate all the help she gives, she actually takes her time to makeā€¦Ā See More >
    Review Author Icon

    anonymous

    Resident ā€¢ 2021

    12/9/2021

    The worse most expensive apartment Iā€™ve ever lived in , very very unprofessional And very outdated and has the nerve to charge 1500 for outdated 2 bedroom And have the nerve to raise my rent $117.. I would never recommendā€¦Ā See More >
      Manager

      12/10/2021

      Hillside Pointe
      Thank you for taking the time to leave us this feedback. We are committed to addressing your concerns and we'd like to speak to you in greater detail about all you mentioned in your review as soon as possible. Please give us a call at your convenience at (302) 468-1629 to schedule a time to talk in more detail with a member of our management team. Thank you kindly - The team at Hillside Pointe
      Review Author Icon

      anonymous

      Resident ā€¢ 2021

      10/14/2021

      Trash is everywhere in the dumpster areas. The head maintenance man is disrespectful and completely unprofessional. In addition to having to work with an oxygen tank connected to him, he is rude and demeaning towards women. I only lived here less than a month beforeā€¦Ā See More >
        Manager

        10/19/2021

        Hillside Pointe
        Hi, Thank you for taking the time to leave us a review. We are very disappointed to see that you are unhappy with your experience at the moment, and want to do all that what we can to make sure your concerns are addressed. These issues you mentioned are not taken lightly, and we sincerely apologize for any inconvenience this has caused you. Please reach out to us as soon as possible at (888) 526-4932. Thank you kindly - The team at Hillside Pointe
        Review Author Icon

        anonymous

        Resident ā€¢ 2017 - 2021

        10/13/2021

        This place is the ------! When first moved in here, it was great, then it changed owners and it has gone to the dogs! If you are looking Don't even consider this place! Out dated everything, from the kitchen to the bathrooms. Filthy carpets inā€¦Ā See More >
          Manager

          10/14/2021

          Hillside Pointe
          Thank you for taking the time to provide your valued feedback. We are very disheartened to hear that you feel this way about the community and we would like the opportunity to make things right. We certainly do not want you to have had any negative experiences. Our team is committed to doing all that we can to ensure that our residents have a comfortable community to call home. At your convenience, please reach out to us at (888) 526-4932. Thank you kindly - the team at Hillside Pointe
          Review Author Icon

          SeFleming3

          Resident ā€¢ 2020 - 2021

          8/1/2021

          My rent just increased by 8% after 10 months and I'm still not sure why. I keep looking for reasons to say that this is a nice place to live and in the past 10 months the only bonus to living here is that toā€¦Ā See More >
            Manager

            8/2/2021

            Hillside Pointe
            Thank you for taking the time to provide your feedback. We appreciate the concerns you have brought to our attention and we are very disheartened to hear that you feel this way about the community. These issues you mentioned are not taken lightly and we would like to discuss this with you as soon as possible. We can assure you that we care deeply about our residents and we certainly do not want you to have had any negative experiences with your home. We will do all that we can to turn your experience around and ensure that you are more than happy going forward. Please give us a call at your earliest convenience at (888) 526-4932. Thank you kindly - The Team at Hillside Pointe
            Review Author Icon

            anonymous

            Resident ā€¢ 2020

            10/24/2020

            I lived here for 3 years and that is 3 years too long. Maintenance request are ignored always! Maintenance men are very nice but the office assistant Larry does not report the maintenance requests. All of your concerns will be ignored by the assistance andā€¦Ā See More >
              Manager

              10/26/2020

              Hillside Pointe
              Thank you for taking the time to leave us feedback. We are very disheartened to see what you have mentioned in your review. We never want our residents to experience such issues, and we will be sure to look into this further. We are committed to doing all that we can to ensure that you have a comfortable community to call home. Please reach out to a team member over the phone at (888) 526-4932. Thank you.
              Review Author Icon

              Jey12784530836

              Resident ā€¢ 2017 - 2019

              10/5/2019

              Terrible There is no peace. Many people smoking and selling marijuana. A lot of bandalism. Problem with the heater (does not heat). The tub drops the paint. Bad administration. Do not pet control. Many roaches Little mouse. It only seems to look good but itā€¦Ā See More >
                Manager

                10/30/2019

                Hillside Pointe
                Thank you for taking the time to leave us your feedback. We apologize if you've had a less than positive experience. Your living experience is important, and we want nothing more than to provide a comfortable and pleasant home for our residents. Your feedback and concerns are valued, and we'd be more than happy to discuss each item you referenced in more detail. Please feel free to come speak with us directly in our office or over the phone at (888) 526-4932. Thank you. - The Team at Hillside Pointe Apartment Homes
                Review Author Icon

                anonymous

                Resident ā€¢ 2016 - 2019

                7/15/2019

                Hot water outages frequently. No maintenance service ever. Ever since New management took over everything went downhill with the services. HhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhH

                  Manager

                  7/18/2019

                  Hillside Pointe
                  We can certainly empathize with your frustrations. Please accept our sincere apologies that our maintenance and management teams have not exceeded your expectations. Your satisfaction and comfort are among our top priorities, and we can assure you that we'll do all we can to address your maintenance requests to your satisfaction. Please give us a call at your convenience. Thank you.
                  Review Author Icon

                  Resident 629534

                  Verified Resident ā€¢ 2018 - 2019

                  4/20/2019

                  Apartment service are not really good, management people are not friendly. Entrance for this apartment is very poor of thing was in unexpected condition when I started living here, didnt fix yet, tired to call for same reason

                    Manager

                    5/17/2019

                    Hillside Pointe
                    We appreciate you taking the time to write this review. We are very sorry to hear that we haven't met your expectations. Please contact us at hillsidepointe@aionmanagement.com so we can help make your time at Hillside Pointe more enjoyable.
                    Review Author Icon

                    Resident 628958

                    Verified Resident ā€¢ 2014 - 2019

                    4/18/2019

                    The only bad experience I've had was last year when my car was towed in the middle of the night. I had to pay almost300.00 it was a horrible experience. Since it has become Hillside the apartment complex has gotten a lot betterā€¦Ā See More >
                      Manager

                      4/29/2019

                      Hillside Pointe
                      We're sorry to hear of this experience but are very happy that your experience at Hillside Pointe has been a positive one since then. Please don't hesitate to reach out to us with any questions or concerns at hillsidepointe.pm@aionmanagement.com.
                      Review Author Icon

                      Resident 615183

                      Verified Resident ā€¢ 2014 - 2019

                      3/13/2019

                      I've had problems with the plumbing, in both apartments, I currently have a problem with my air conditioning that has not been addressed yet. The pool has not been open consistently, the pot holes in the drive way are very bad. Also my car hasā€¦Ā See More >
                        Manager

                        3/21/2019

                        Hillside Pointe
                        Thank you for your honest review. Although difficult to hear, we appreciate it because it helps us identify where we need to do better. Due to the number and severity of your concerns, we feel direct communication is the best way to move forward. Please contact us at 888-526-4932 or hillsidepointe.pm@aionmanagement.com so we can address your concerns. Thanks.
                        Review Author Icon

                        anonymous

                        Resident ā€¢ 2017

                        6/8/2017

                        I moved to East Pointe In May. I never had a problem although the manager is very strict and follows the Rules of the lease. The staff is great. I had a problem with my faucet leaking and they came and fixed it right away.ā€¦Ā See More >
                          Review Author Icon

                          anonymous

                          prospective ā€¢ Visited 2017

                          3/1/2017

                          Came to visit a friend andid this gray car kept going off every 5 min. The hall smelled like some laced weed and my friend does not smoke but the horrible smell was coming in her apt through the vents that how bad it was.

                            Review Author Icon

                            anonymous

                            Resident ā€¢ 2015 - 2016

                            3/20/2017

                            manager is nasty, and stinking, and very very rude toward people, she was making fun of my disable son, when we came in there, also she has missing teeth and I heard someone say she's helping people sell drugs in the apartments, I don't recommendā€¦Ā See More >
                              Review Author Icon

                              anonymous

                              Resident ā€¢ 2013 - 2016

                              12/21/2016

                              Worst customer service ,very rude and disrespectful . No respect speak to tenants like animals. Arrogant and dirty .the buildings are creackhead filled smell like weed .

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                                anonymous

                                Resident ā€¢ 2016

                                9/6/2016

                                I moved in a month ago, I live here with my father a long time ago but I must say things have really changed for the better!! The maintenance team now is the best in a very long time. The office stuff is really tryingā€¦Ā See More >
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                                  anonymous

                                  Resident ā€¢ 2015 - 2016

                                  4/23/2016

                                  This apartment complex sucks all ------------------------- self in that office and talk about who is never home who she is evicting and who she don't like VERY UNPROFESSIONAL crack heads and drug deals go on out in front of the apartments rapist living in theā€¦Ā See More >
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                                    anonymous

                                    Resident ā€¢ 2015

                                    12/25/2015

                                    ------- THE OFFICE MANAGER IS VERY NASTY & UNPROFESSIONAL, SHE DONT KNOW HOW TO TALK TO PEOPLE. MAINTENANCE IS UNPROFESSIONAL AS WELL, THEY DONT FIX ANYTHING PROPERLY, MY PIPES WERE CORRODED, I HAD PROBLEMS WITH AINTS IN MY KITCHEN, SHE TOLD ME TO SPRAYā€¦Ā See More >
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                                      anonymous

                                      Resident ā€¢ 2015

                                      12/20/2015

                                      This whole place is the biggest joke going. No one in the office, can't get money on the laundry card. The owner just needs to come and check things out for themselves. When my lease is up I am so out ofā€¦Ā See More >
                                        Review Author Icon

                                        takataka2

                                        Resident ā€¢ 2014 - 2015

                                        8/10/2015

                                        Summary - ------- and property manager = Rude - Maintenance team = very unprofessional (repeat jobs and patched up work) - Swimming pool advertised has never worked for the whole time I have lived here. Conclusion : would not recommend - unless you are near your death bed andā€¦Ā See More >
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                                          anonymous

                                          prospective ā€¢ Visited 2015

                                          7/28/2015

                                          The defensive responses written below are from ------------- herself. They contain the same grammatical errors and use of the words like "trash" describing people, particularly white people, that she posts on her racist tirades on Facebook. She is a nasty individual who talks about littleā€¦Ā See More >
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                                            anonymous

                                            Resident ā€¢ 2014 - 2015

                                            6/19/2015

                                            You can move into this apartments but expect the unexpected once they have you sign the contract. Anyway, ------- and the property manager - whoever she is (-------?) - their tones have changed drastically and all over sudden what was ok then is not now...ā€¦Ā See More >
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                                              Mntlkase

                                              Resident ā€¢ 2011 - 2014

                                              10/12/2014

                                              I'm really beginning to think ------- is writing reviews on here to make them look better. What's written on these reviews are not normal and sound made up. NO ONE has anything good/nice/ things to say about how she runs this place. She also bringsā€¦Ā See More >
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                                                shinesun78

                                                Resident ā€¢ 2014

                                                10/4/2014

                                                Well Well I just moved here and let me tell you some people are really upset it's nothing like that here I noticed a lot of changes but it's for the good when you have nasty trash around you you need to WEED them outā€¦Ā See More >

                                                  Features & Amenities

                                                  Laundry
                                                  • Laundry Facilities in Every Building
                                                  Parking
                                                  • Parking
                                                  Pets
                                                  • Dogs Allowed
                                                    Pet Limit: 2. Comments: Dog
                                                    Less Info
                                                    More Info
                                                  • Cats Allowed
                                                    Pet Limit: 2. Comments: Cat
                                                    Less Info
                                                    More Info
                                                  Other
                                                  • 24-Hour Emergency Maintenance
                                                  • 24-Hour Leasing Availability
                                                  • Balcony
                                                  • Ceiling Fan
                                                  • Convenient to Downtown Wilmington
                                                  • Convenient to Shopping and Dining on Philadelphia Pike
                                                  • Fitness Center
                                                  • Fully Equipped Kitchens
                                                  • High-Speed Internet
                                                  • New Windows
                                                  • Online Payments Accepted and Resident Portal
                                                  • Pet Stations
                                                  • Pet-Friendly Community
                                                  • Plank Vinyl Wood Kitchen Floors Available
                                                  • Playground
                                                  • Pool
                                                  • Public Transportation
                                                  • Renovated
                                                  • Short Term Lease Available
                                                  • Spacious Closet
                                                  • Wall to Wall Carpet
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                                                  Leasing

                                                  All Offices are open for In-Person and Virtual Tours. Attend our Virtual Open House on Thursday 2/24/22 at 11:30 AM. Call or email to get your open house link.
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                                                  Office Hours

                                                  • Sunday: Closed
                                                  • Monday - Friday: 09:00 AM - 06:00 PM
                                                  • Saturday: 10:00 AM - 05:00 PM

                                                  Questions & Answers (1)

                                                  Anonymous
                                                  Asked on: 03/19/2018
                                                  Q:Ā Can you hear your neighbors?

                                                  Frequently Asked

                                                  Based on 63 number of votes by renters, Hillside Pointe is currently rated 2.3 out of 5 stars.
                                                  Hillside Pointe is rated 1.5/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                  Hillside Pointe is rated 2/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                  Hillside Pointe is rated 3/5 stars in our renters noise survey, which is considered below average. The noise level is often disruptive and affects quality of life.
                                                  Hillside Pointe is rated 1.5/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                  Hillside Pointe is rated 3.5/5 stars in our renters neighborhood survey, which is considered average. The complex is located in a neighborhood with some safety or desirability concerns, with limited access to local attractions and services.
                                                  Hillside Pointe is rated 3.5/5 stars in our renters staff survey, which is considered average. The staff is sometimes unresponsive or not fully helpful in addressing resident needs.
                                                  Dogs Allowed
                                                  Pet Limit: 2
                                                  Comments: Dog
                                                  Cats Allowed
                                                  Pet Limit: 2
                                                  Comments: Cat
                                                  1 Bed, 1 Bath
                                                  2 Beds, 1 Bath
                                                  2 Beds, 2 Baths
                                                  3 Beds, 1 Bath
                                                  4+ Beds, 1.5 Baths

                                                  Check Availability

                                                  Hillside Pointe

                                                  March 2024

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                                                  Hillside Pointe is a 755 - 1,400 sq. ft. apartment in Claymont in zip code 19703. This community has a 1 - 4 Beds, 1 - 2 Baths Nearby cities include Boothwyn, Upper Chichester, Upland, Aston, and Chester.

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