Review History for Verified Resident 138274

The Reserves at Alafaya


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Resident 138274

Verified Resident 2014 - 2015

3/3/2015

Do not rent here. Staff is rude, anmmenities close at 5pm! Hot tub is filthy, noise from neighbors is high, management does not address issues when reported, maintenance staff has accessed my apartment repeatedly,left exploded food in microwave & took showers while I was working AND stole 4 bath towels! I had to get an alarm to stop it! This is NOT a luxury apartment complex! And they are not addressing any issues here!!
    Manager

    3/4/2015

    The Reserves at Alafaya
    Thank you for your feedback, sorry to hear you have had unpleasant experience. Our goal is to provide a positive living experience at all times. We strive for resident satisfaction and are always looking to improve. We sincerely apologize if we have failed to meet your expectations. Our amenity hours for the pool have been and still remain from dawn to dusk. The fitness center also remains to be 24 hours with controlled access. I would be glad to discuss this with you further if you would like. The spa is cleaned every day by our certified onsite maintenance team. We would love to help address any noise issues you have had and hope to remedy these for you. Would you be able to drop by the office to discuss any issues you currently have? We would like to address these for you quickly. We look forward to speaking with you soon. Please feel free to reach out to Tiffany or Evelyn at 407-704-8924.

    Review 35 out of 58

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    The Reserves at Alafaya

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