Review History for yesantia

The Enclave at Tranquility Lake Apartments


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yesantia

Resident 2013 - 2015

7/31/2015

Beware!!!! I wouldn't suggest any tenant to live in this place, stay away from this place. The staff only cares about themselves and will protect their courtesy officers, even if they are the cause of the problem. A little over two years of living here, I have gone through an estimate of 9 property managers. That should tell you everything. I have submitted over 40 noise complaints just this past year towards my neighbor above me, which is the courtesy officer and on top of that a police of Tampa. Courtesy officers should abide by the same regulations as all other tenants and not disrupt the peace. In addition to this, I have contacted the corporate office and front desk staff to see if something could be done, but they all said the same thing that "They will talk to him." This has been 11 months of hell, with a zoo living above me. Now, the staff is just trying to brush me off and not take things seriously. These people are a joke. In addition to the noise complaint and unprofessionalism of the staff, the apartment in general is ------ and not worth the money. I still have a patch of carpet still missing in my apartment, which they did not fix before I moved in. Talking about the carpets, every unit I have stayed in the carpets have been horrible. Stains, paint on them, ripped, missing patches, blood, mold, old (definitely over the 2-4years carpet use regulation)..... There are holes in the walls, mold in the toilet and tubs, different paint patches all around, cabinets are broken, issues with the lighting fixtures, etc... Let's just say, it will take forever to get something fixed ... It took 9 months for my valet trash can outside to be cleaned, from the trash that was left from the previous tenants. It was absolutely disgusting. The walls are so thin, you can hear everything from your neighbors using the restroom to them having sexual relations. Or even arguing outside... Supposedly, this is a gated community but there is holes in the fence, where people from other apartment complex go through to enjoy our amenities. There is so much wrong, I can't even explain it all. Like I said, I would suggest you to try to stay away from this place. This is not a tranquil place and the value is extremely low. I would not recommend this place to anyone. Oh wait a minute, there is one more thing. If you think that the staff will keep your information private, that is false. They violated the privacy policy various times, by disclosing my information to unauthorized people.
    Manager

    8/3/2015

    The Enclave at Tranquility Lake Apartments
    I am very sorry to hear that you had a negative experience at The Enclave at Tranquility Lake. We take pride in being a beautiful community that provides good customer service to everyone. I would like to set up another meeting with you, in person, to discuss your complaints. I would like to see where any misunderstandings have occurred. As you may be aware, we cannot discuss details about your neighbors, but can assure you that all residents are treated fairly and given adequate time to take care of any issues that we may address with them. I'm sorry that you feel that I have not earned your trust and I look forward to working with you to provide you with a more enjoyable living experience. I hope that you give me the opportunity to show you that taking care of our residents is our number one priority. I can be reached any time via phone at 813-626-8292 or by E-mail at mgr.theenclave@bes.com. We understand you have a choice when selecting a place to call home and want to thank you for allowing us the chance to let our future residents know this matter is being addressed. I look forward to meeting with you and resolving this issue.

    Review 49 out of 101

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    The Enclave at Tranquility Lake Apartments

    March 2024

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