Review History for anonymous

Swan Lake Apartments


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anonymous

Resident 2010 - 2012

12/5/2012

Swan Lake is not a good apartment complex at all. The maintenance sucks its takes them several atempts to fix something and they never fix it right. Something as easy as fixing the handle on the toliet after three attempts at fixing it and the toliet still leaks. They use unlicensed contratctors to fix some things. The grounds at the complex are unkept and pipes keep bursting causing the complex to have to the shut the water off with no notification until you call the complex to complain. The lighting outside of the complex does not work and when you tell them about the problem they do nothing. Leaving residents feeling unsafe having to walk in the dark. The fitness center equipment does not work and the door does not lock serveral time some residents have walked in finding homeless people sleeping on the floor the fitness center. The playground equipment is unsafe where children have been hurt and even after advising management they still ignore the request and do nothing. The have no restrictions on the animals they let in I understand not all breeds are dangerous and they say they interview each and every dog that comes into the complex. This is completely untrue because I nknew of neighbors in the complex that never told the complex they had a dog. Residents that thier dogs run free which leaves them to be able to attack a person or even another animal. Still the apartment complex does not nothing. After spending over a year in the complex watching it going from good to bad I decided to move elsewhere. I did everything I needed to receive my deposit I cleaned the apartment head to toe leaving it cleaner then when I moved in. They decided to take 100.00 dollars of my deposit because they state the apartment needed a full cleaning. Which is not true. There were several of us that cleaned the apartment and several people that saw that the apartment was spotless. Even after disputing with the apartment asking for a list of the items they cleaned. The apartment sent me back a generalized letter that they send to everyone with no signature as to who reviewed my dispute. I'm not bitter about not receiving part of my deposit back. I believe that everyone needs to know what type of complex this is before they move in.
    Manager

    12/10/2012

    Swan Lake Apartments
    We are sorry to hear about your dissatisfaction with your stay at Swan Lake Apartments. There are many items you have address which are all important to us. Many of the items you mention have been addressed and we will look into the others to make sure everything is addressed for our current residents residing at Swan Lake Apartments. Regarding your cleaning fee charged against your security deposit, we have the documentation here at the office and we would like you to stop by or call us at your convenience to discuss this matter in more detail. Thanks again for your response and we look forward to speaking with you and resolving this issue for you. Take care and we wish you all the best in the future!

    Review 45 out of 91

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    Swan Lake Apartments

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