Review History for Verified Resident 32821

The Point at Preston Ridge


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Resident 32821

Verified Resident ā€¢ 2010 - 2022

3/20/2022

This is a family oriented complex. The common playground area is well used daily. The grounds are well groomed and maintained weekly. The maintenance staff is courteous, professional and knowledgeable.
    Manager

    3/23/2022

    The Pointe at Preston Ridge
    Thank you for taking the time to leave us feedback. We are pleased to hear that you are enjoying your residency! Thank you for being a great resident! - The Pointe at Preston Ridge Manager
    2 Previous Reviews

    Previous Review

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    Resident 32821

    Verified Resident ā€¢ 2010 - 2021

    4/18/2021

    With the continued turnover in the office staff and maintenance staff, I find the Atlantic Pacific Management to be quite lacking as a corporate employer or management company. I have resisted posting on Social Media Platforms the videos I have of water pouring in around the overhead vent in my dining room during heavy rain storms. I also have no hesitation to do so if the problem is not resolved in the near future. I took over 10 months for my A/C unit to be repaired. I went the entire summer of 2020 with only 1 window air conditioning unit. All this while still paying over $1,000.00 monthly in rent. Never once was there any considerations or reparations offered for all these major inconveniences. While the staff that is here on a daily basis is courteous and amenable, they get their orders and directions from corporate headquarters. The corporate headquarters are lacking in addressing the issues at hand and that is just so very disappointing.
      Manager

      4/19/2021

      The Pointe at Preston Ridge
      I apologize you have had an unpleasant experience at our Property. I am the new manager here and I assure you that I am working on a plan to make sure your work orders are completed in a timely and efficient manner. Thank you for your honest candor, and I hope in the next few months we will make a world of difference here. Please feel free to reach out to me directly at prestonridgemgr@apcompanies.com for additional issues. Thank you- Kristin

      Previous Review

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      Resident 32821

      Verified Resident ā€¢ 2010 - 2017

      12/18/2017

      Overall, this a family and pet friendly community. The staff is courteous, helpful and accommodating. It is conveniently located to major roads and many community amenities. It is located in an excellent school district.

        Review 73 out of 302

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        The Point at Preston Ridge

        March 2024

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