Review History for gkling02

Marq on Ponce


Review Author Icon

gkling02

prospectiveVisited 2014

5/30/2014

While I was visiting a resident, my car was broken into- with the attempt to steal it- within the gated parking deck. There was no outward alert to residents that the break-in had even taken place, and by the time I found out the leasing office had towed my already destroyed car. To make matters worse, the staff was extremely unprofessional about the matter and essentially placed the blame on me for not keeping tabs on my car at all hours. It was the worst customer service I've experienced in my life...which is saying something. On a smaller note, for the time I've visited it was apparent that noise was an issue. You could hear neighbors through the ceilings. The new management (Riverstone) is woefully inept at managing an apartment complex or providing customer service.
    Manager

    2/14/2016

    Marq on Ponce
    Thank you for your review. We apologize for your past experience at Alexander on Ponce. In January of 2015, Alexander on Ponce went through a management change. Several improvements to the community were made and policies and procedures were implemented, which may have contributed to a more positive experience for you.

    Review 101 out of 200

    Share This Review

    Check Availability

    Marq on Ponce

    March 2024

    Sun
    Mon
    Tue
    Wed
    Thu
    Fri
    Sat
    1
    2
    3
    4
    5
    6
    7
    8
    9
    10
    11
    12
    13
    14
    15
    16
    17
    18
    19
    20
    21
    22
    23
    24
    25
    26
    27
    28
    29
    30
    Beds

    0

    Baths

    0

    Share This Review