Review History for anonymous

Defoor Village


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anonymous

Resident 2011 - 2012

5/15/2012

clueless office staff & the apartments are literally falling apart!

These apartments are old and falling apart! Multiple leaks in windows, cracks in walls, rusty faucets & appliances, mismatched tiles, and molding wallpaper. They change the carpet every 4-5 years! Surprisingly, they still wanted to raise the rent $100 when it was time to renew the lease. Whenever trying to contact the leasing manager be prepared to wait 2 weeks, and then be told something completely different than what the other employees in the office have told you.They are all unorganized,unprofessional, and really need to do a complete renovation if they want to charge these prices.
    Manager

    5/16/2012

    Defoor Village
    Thank you for sharing your feedback. Equity and the team at Defoor Village appreciate the opportunity to learn about how we can improve our community. We work hard to ensure that every resident is happy with their apartment, and that our property is looking beautiful. We have just pressure washed all of the sidewalks, and are currently repainting all railings and fences in preparation for summer. If you are having any maintenance issues, please do let us know as soon as possible so that our team can get to work on them. As for your concern about pricing, we do adjust rates to best reflect the current market value for the types of apartments available. These rates can fluctuate daily, and we do our best to communicate rate changes to residents during the renewal process. If you have any questions about the way our fees are assessed, please let me know. I would be happy to discuss this or any other concerns with you in person. Simply drop by the office, or contact me at sprimm@eqr.com or at (404) 352-8877.

    Review 11 out of 60

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    Defoor Village

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