Review History for tamar1187

Overlook Sandy Springs


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tamar1187

Resident 2012 - 2015

2/20/2015

I have to agree with everyone else DO NOT MOVE HERE!!!!! This is my third year here and the last 2 years have been really good. This new management company EOS Management has brought in some of THE WORST people I have ever had to deal with. They have no idea how to deal with their tenants, you walk into the leasing office and stand around for a good minute (which feels long when you're standing there being ignored) before someone says anything to you. During the summer my niece was visiting me and while we were at the pool she had to go to the bathroom, the door that leads directly to the bathroom from the pool was locked so she had to walk around. I followed behind her only to find that she was basically being told she can't walk through the leasing office because she was getting water everywhere (she wasn't). When I asked the lady how are we supposed to get into the locked door, she says "you have a card to get in the door, you should use it". I never heard of such card until that day and upon realizing I never had the card she issued one to me, that was incident #1. Incident #2, I'm sitting in my apartment watching TV in the middle of the day and two guys open my door (it was locked), they see me close the door, and then knock, I say yes, they say "maintenance"....WTF?? I open the door and they have these dumb looks on their faces and say "we have an order to punch this apartment" as they're showing me their phone with the order, I'm asking them what they mean and they just apologize and start to walk off. I call the leasing office and tell them what happened, and they just say "oh it was a mistake, we have temps working in the office...". No apology just that weak explanation. Another incident was when I went in to discuss my lease, again being ignored. I had my phone to my ear and one of the workers there, I believe her name is -----, walked right by me. When another worker addressed me, ----- says (loud enough for me to hear) "I would've said something to her but she was on the phone so I kept walking." REALLY???? Their attitudes are simply DISGUSTING to say the least. Roaches are a huge problem here, I keep my apartment very clean so I don't see them as much as I did when I first moved in, but they do show up every now and then, as well as house centipedes which just look gross and kind of blend in with the carpet. The insulation sucks, my gas bill skyrockets when the temperature drops. If it rains too long or too hard the roof leaks which leaves nasty brown stains on my wall to which the leasing office gets rid of that problem by painting over the brown stains. I had a neighbor that moved out because he had breathing problems that were made worse because of all the mold in the apartments. The mold LOVES the bathroom since there's no ventilation whatsoever! This complex have a few pros: the entrance and pool area is nice, the apartments are really big with okay upgrades, you're 3-4 mins from GA-400 and about 6 mins from 285, 10 mins from Buckhead (without traffic), and 20 mins from downtown (without traffic). It is quiet where my building is located, the valet trash set up is cool. If you're just starting out, this would be a good place to start. I'm happy when I don't have to deal with the idiots in the leasing office and I don't see a roach in more than a week. However I'm sure there are other properties that have smarter and more respectful employees and have less of a roach infestation. I have to say again, the staff here SUCKS!

    Review 60 out of 233

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    Overlook Sandy Springs

    March 2024

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