Review History for anonymous

Telephone Factory Lofts


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anonymous

Resident 2012 - 2014

8/31/2014

I lived in the Telephone Factory Lofts from 2012-2014. I have some good news and some bad news for you. First, the good news: We loved how unique the building was. Both my partner and I loved the high ceilings and raw space. We moved here specifically to live in a bare-bones rental with nothing preventing us from creating our own living space. We're business owners, and set up the loft to suit our needs. We loved the community of artists and other businesses when we moved in. It used to be a fun and wonderful place. A lot of the tenants had been there for years, making it homey. Our old lease allowed us to build however we wanted, and we had friends create custom interiors and wonderful improvements in their lofts. A totally raw space means we could do what we wanted. We loved that. The original staff, now all gone, was a great one. The price was perfect for a completely blank canvas with absolutely no amenities. It's why we chose to live there. We paid $1500 for roughly 1700 sq feet, and we felt really lucky and happy. It afforded us the ability to invest in creating a custom space under our old lease terms. HOWEVER, NONE OF THAT EXISTS ANYMORE. All of the high rates are from former tenants that came from this culture. TTFL was a 5 Star, A++++ place to live. Note past tense. Now, why you DON'T want to live here right now: The building was purchased by a gigantic corporation that cares absolutely nothing for the tenants and the culture of the building. They ONLY care about turning an extremely high profit at the lowest possible cost to them and putting as many people as they can in to the loft units. That wouldn't be a problem if they hadn't jacked the rates up over 100% in some units. They've drastically over priced the entire building. All units are over market value because of the beltline, but there are MAJOR problems with that thought process. Remember when I said NO AMENITIES? Yep. When our lease was up for renewal, they attempted to raise our rent OVER $300 DOLLARS, the max they could, even though we were tenants that really cared and loved the building. We totally understand that we were paying under market value for such a large space, but with the argument that we got NOTHING but the square footage, it was not an option for us to stay when we logically could have rented high end and luxury apartments for $1800+. And that was just the FIRST lease renewal we went through. Our old space is now WELL OVER $2200 for the bare bones, no amenities unit. Other unrenovated units are going for $3,000+, which is laughable in all respects. All of the old tenants that wanted to stay have moved to smaller units to just afford the price hikes. There is definitely a lack of community now. Because the spaces are nearly completely raw, there are ZERO AMENITIES. The very thing that attracted us became a burden when we finally moved out. We re-negotiated to stay an extra 6 months in order to look for a suitable replacement in a decent price range, so ended up paying premium prices for absolutely nothing, something the management doesn't seem to understand. Lemme repeat. PREMIUM PRICES FOR NO AMENITIES: No pool no packages secured in the office no gym no communal area except outside, which disturbs tenants that live directly on the back dock no real light fixtures in the interior of loft, which is dark despite windows. no ceiling fans (in our unit) no decent kitchen appliances, ancient stoves and even older sinks leaking ceilings throughout the year, office staff told us just to put a bucket under it awful counter tops and sloping cabinets made out of shedding MDF no decent toilet fixtures and old pipes major water damage on our bedroom wall no sound proofing, so you just pray you have great neighbors (luckily we did, but our friends down the hall were NOT so lucky) broken locks on communal doors in major traffic areas insufficient light in the parking lots causing thefts and break ins a lack of understanding about community safety, with people who don't live in the building being emailed the security codes to the doors Dog poop and trash in the front, urine on the steps of the building Parties in the back with the tenants leaving decorations to fester in the weather (seriously, WTF? How hard is it to take down all your decorations?!) Excessive noise all hours of the night, especially if you have the lovely misfortune of living DIRECTLY on the dog park (like us) NEW TENANTS BEWARE. The updates this corporation are doing are cheap, and cheesy. They care very little about privacy, and their communication is lacking with their tenants. New tenants currently in the building have an incredible and frightening lack of respect for the historic property. What once was an amazing and heart warming place to live has turned in to a cold, heartless corporate shell of itself. For the price they're attempting to charge, you should just live in the Ponce City Market- which is 100% newly renovated and has a ton of amenities. If you LOVE living in a place that has new tenants that don't make eye contact with you, ignore you when you say hello, drive BMWs and double park, take endless selfies right infront of your windows at night (what the hell!?), and can afford to pay upwards of $40,000 a year in rent and care for absolutely nothing and no one but themselves, have at it. If you love corporate, and uncaring, bored office staff that have NO CLUE what they're doing, this place is for you. If you love price hikes and nothing in return, over paying for no reason, and zero amenities, THEN WELCOME HOME! I will end my annoyed informative review on one light note: The beltline is wonderful. We loved that part. We could get coffee in a 10 minute walk, and all of the old tenants were kind and reliable. We loved the original tenants. We miss them, and we know we were blessed to have been a part of such an awesome community while it still existed.
    Manager

    9/23/2014

    Telephone Factory Lofts
    Dear Former Resident: I am sorry to hear about your negative experience with our company. Thank you so much for the kind words you had to say about The Telephone Factory's longtime residents, amazing location of the community, and its convenience to the BeltLine Eastside Trail. Perennial Properties has been in the property management business for 25 years. We are an Atlanta local company with roughly 1500 homes for our Intown residents. We strive to create the best possible experience for all of our communities. The issues you have reported are disappointing to say the least. Thank you for bringing these to our attention so that we may continue to improve the level of service for all of our residents. Our new staff would like to invite you back to the leasing office where we may present you with two Dancing Goats gift cards as a token of our apology and gratitude. If you prefer we leave them with one of your past neighbors just let us know which. We are happy to oblige. Sincerely, Christopher Lee Community Manger

    Review 15 out of 45

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