While doing construction, some of the workers left tools outside over night, and for a few days they remained there. I called the office to let them know, as no one had come back for them, and the lady who answered the phone yelled at me and told me "Can't you see their still working through out the complex? They'll be back for them when they want." I reminded her that I had two toddlers who kept trying to grab them every time we went by and she raised her voice again and said "Ma'am, I don't know if you heard me, but I ALREADY SAID they will be back for them LATER". Two months later, and they are still here. Also, our heat isn't working in our kids bedrooms and they told us "the unit is just old like that." The maintenance actually managed to repair all of our sinks but switched the hot and cold lines so they are opposite, so their knowledge isn't that well off on actually fixing things.