Review History for entertainment2

The Edgewater at Sandy Springs


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entertainment2

Resident 2007

2/12/2007

Ok people, I read your comments and decided that I would give this place a try. The prices are pretty low for the area and now I see why! First of all, none of the present staff has been there longer than 4 weeks. I was told by one of the staff members that turnover is pretty bad when it comes to the complex keeping staff. <br>Second, the office is always busy and I am not sure if the staff is overwhelmed, straight up ------, or no one cares. The phones are always on service, when they do answer, you are placed on hold for a very long time. Once I was placed on hold for over 10 minutes. Stupid me for actually holding. When I called back to telephone was transferred to the rude people that answer the phone for them when they (the office staff) are away.<br>One of the manager's or assistant manager, Brandi is totally clueless.<br><br>Then they will mix your file up in a second. I was told that I was not approved because my income was too low. I knew that they had the wrong person because I made about 5 times the monthly rent. It turned out that they had the wrong person. Then a friend of mine was told that he had not been approved because he had an apartment on his credit. Well, it turned out that they had the wrong person and he had been approved.<br><br>After all of the mix ups, I decided to go with a different complex. Too much too soon! I am still waiting for my $150 refund. I was told that they would credit it back to my account in 2 or 3 days. It has been over a week. I spoke to the accountant in the office who promised to call me back. That never happened either.<br><br>I did like the model apartment but never saw a 'real' apartment so I can't comment on anything about the acutal units. I just came to the conclusion that if they mix up applications and such, I am sure that they will mix up my rental payment. If you decide to live there PLEASE HOLD ON TO YOUR RECEIPTS because I don't trust these people at all. Poorly managed!

    Review 557 out of 769

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    The Edgewater at Sandy Springs

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