Review History for anonymous

Eleventh Street Lofts


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anonymous

Resident ā€¢ 2015

5/20/2015

I would only recommend these apartments to an experienced renter. The staff is misleading and will have you sign your life away with out you even realizing. Key example of their "sneakiness" all floor plans are listed as "original hardwood floors". I was utterly shocked to find my were concrete, plus floors plans do not exactly ndicate which floor of the building your apartment is at, mine turned out to be below ground level (conveniently left out of their website) best advice is to request to inspect the place before you sign anything. The staff are absolutely unwilling to compromise on anything even if they are at fault, so if you are trying to be reimbursed for extra "convenience fees" good luck getting your money. They will tell you it's high class loft living, but in reality the apartments are not kept in nearly the condition that they say, and you are likely to be charged on move out for s laundry list of pre existing deficiencies. If I had put more time in I would have found another loft in uptown at a more aesthetically pleasing location with a view. On the bright side, the lofts are right in the middle of the uptown Columbus area, needless to say you don't have to go far for entertainment with restaurants, bars, clubs, and plenty of outdoor activities close at hand. All in all do your research and be smart.
Manager

6/8/2015

Eleventh Street Lofts
Dear Resident, As one of our valued residents, I want you to know that my staff and I take your concerns seriously. I am disappointed to hear that you feel the Eleventh Street Lofts are not meeting your expectations. My staff and I take great pride in serving our community and want our residents to enjoy living here. The Eleventh Street Lofts is a historical building that was built over 100 years ago. Our lofts are a unique industrial style; concrete, brick and hardwood floors are the originals to the buildings. The basement apartment that you leased is definitely unique. Upon leasing any loft apartment, we send photos as well as floor plans so that you know what to expect. It is our policy to do a move in inspection with our residents upon them signing their lease. We also do a move out inspection. We do not charge random fees for any pre-existing deficiencies when residents move-out. Before they turn in keys, we conduct walk throughs, and carefully go over all items that will need to be completed before move-out. It is then up to the resident moving out to do his/her part so as not to be charged. This is the purpose of the move-in/move-out inspection paperwork. I have reviewed all the floor plans. The floor plans we send out, do not all say "hardwood floors" as a feature. I can assure you that we would never mislead anyone into thinking that you would be getting a feature not mentioned to you. If this was an oversight on our part, we sincerely apologize to you and will do whatever we can to make sure you are happy. Have you talked to us about transferring to another apartment if one comes available that you might like? We are always willing to do what we can to make our residents happy, and if we are in the wrong, we will do whatever we can to correct it. I would like to thank you for bringing these items to my attention and if you would like to give me a call at the leasing office to discuss items further, I will be happy to help. Thank you, Anje Litle CM

Review 5 out of 16

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Eleventh Street Lofts

March 2024

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