Review History for anonymous

Edgewater Vista


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anonymous

prospectiveVisited 2010

3/19/2010

NEVER!!!!

I really wanted to move to this community, but after a change of location due to a recent promotion I couldn't. I had made a deposit on an existing apartment and was told by ----- in January that she couldn't find proof of me being in their system or any payments made. After several days of playing phone tag and her giving me the run-arounds, finally- she called and told me she found my information and would mail the refund which I would recieve in two weeks. I called her again on March 19, 2010 and she was very rude. I spoke with ----- in which he asked ----- how to assist me. ----- stated that the corporate office wrote a check for the wrong amount. She said I had two options one being to wait until they can re-write a new check for the right amount and mail it or two I pay the difference of the original check that was for the wrong amount. She then stated that I needed to speak to the manager and that I should've called them in refernce to the refund. Well, the manager had a car accident and was out of the office until the following Monday. She also stated several times she can't help me I need to call back. Originally she told me she was the assistant manager and to ask for her if I needed anything. I just didn't understand her rude tone and readiness to push me off on someone else when I did take her advice to contact her. First of all I shouldn't have to be inconvenienced do to the company writing an incorrect amount on a check. Secondly, I shouldn't have to contact them of any payment they owe me. They should've called and made me aware of their error. They have all of my contact information and never called me. ----- said they knew of this problem since early Februaury. I gave them ample amount of time to refund the deposit- almost 2 months later from when I was promised. This is totally unacceptable and says a lot about the community. However, ------- and ----- were always pleasant every time I had an issue or question. But, I'm glad to know that I didn't move in based on -----'s careless attitude and lack of customer service skills. She should never be an assistant manager to any corporation or business. And I will report this to their corporate office. Read more: http://www.apartmentratings.com/rate?a=r&complex_id=404241394730034#ixzz0ieeVyXyC

    Review 52 out of 57

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    Edgewater Vista

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