Review History for anonymous

Kapilina Beach Homes


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anonymous

Resident 2004 - 2007

5/25/2007

unprofessional management company

We've lived at Iroquois Point Island Club for about 2 years and would not recommend it. Our lease was up recently, and we did not renew it. There are many reasons why we did not renew it. Although the location is gorgeous and the houses offer older construction charm, the unprofessional management company makes living there very stressful! There are logistical negatives about the location that can be overlooked because of its proximity to the beach; however, the rudeness, unpredictable policies, and lack of accountability of the managers make it unbearable. Their management style creates a hostile environment, and many tenants have moved out because of this. Even one of the neighborhood managers agreed with me on this and blamed those "higher-up" from her. This is a common theme there. Everybody who works there blames somebody else former management, their boss, former employees, etc Examples of unprofessional behavior are numerous. I've walked into the residents'services office to hear foul language. Most in that office are very young and customer service skills are nonexistent. They are short with you and act as if you are bothering them. The whole time I was having a meeting with a leasing agent, she was sucking on a lollipop! Most everything I was promised, face-to-face, didn't materialize. They offered referral fees, but then didn't pay them because, as a leasing agent told me,that was illegal. That is false. NO ONE there EVER returns phone calls. You have to go sit in the office in order to get anyones attention. One of the managers agreed to renew leases instead of kicking out tenants for renovations. She was let go, and all those people were kicked out some with only 2 weeks notice. Some of those families had deployed service members. It is illegal to evict families of deployed service members under the Soldiers and Sailors Act. Their response was that the manager is gone and those agreements are no longer valid. She was an acting agent of the company and made legal, verbal agreements with tenants. Some of those houses sit empty and unrennovated months later. They made it illegal for you to hire a kid to mow your lawn and began to offer a lawn service. Now, only weeks later, the lawn service no longer exists, and you can't hire anyone to cut your lawn--even a kid! The previous lawn service provider that you could hire was a manager's husband's company. There are legal and enforceable rules and agreements in the lease you sign, but they will change the house rules and regs often. What was the rule when you signed your lease may not be the rule tomorrow. We got notices with rude, threatening language on them several times that we owed money. Upon going in to the office, the managers and accountants said that they didn't know what that was, and we didn't owe anything. Their advertising is deceptive. Their web site claims they are in a convenient location, close to the airport and 10 minutes from downtown. It takes 20 mins just to get to the end of Ft Weaver to the highway when there is no traffic!! It takes 1.5hrs to get to Honolulu in the am commute. It also says they are 7 miles to Hawaiian Waters(6 to Kapolei, same town), but it's more like 17! I drive it often!! They've been advertising amenities that were supposed to be completed early 2006 and late 2006 that are not completed as of 5/07! The pool and kids water park won't be happening soon, if at all. One of the leasing agents told me they don't have a permit for it. So, all they've had for a year is a hole!! There are no showers or restrooms on the beach. Oh, where is the horseback riding that they advertise? There isn't any right off the property either. I saw an ad in 2 different places in the same newspaper for them that gave 2 different rent prices for the same house. They don't have the military child development center anymore. The following is a list of other reasons why we chose to leave. They are our opinion of something negative, but might not be an issue for others: 1. Streets flood in the south neighborhood. It takes maintenance a long time to come pump,if at all. Some streets are impassable on either end particularly Edgewater, Albatross, and Bittern. Iroquois floods near the beach. We personally know 5 people who have lost their vehicles because of flooding. 2. There is a lot of noise pollution (airplanes, construction, and a military firing range next to the southwest neighborhood) 3. There is a sewage treatment plant on the property, and FREQUENTLY there is a foul stench. 4. Traffic is bad and getting worse. Ewa Beach is experiencing urban sprawl. There are houses going up daily, new traffic lights being installed, and more cars. A 2 year road project is starting for Ft Weaver (the only road in and out) that will negatively affect the traffic flow during the project. 5. You can t use the gym in peace unless you go during work hours. There are a lot of kids in the gym. Many use the machines with TV screens as babysitters for their kids while they work out. Older kids are goofing off on the equipment and come in just to hang-out after school,not to work out. 6. Constant harassment by getting false notices of owing money and by their managers driving in their golf carts on your yard right next to your house. Several times a week, I would be at my dining room table eating only to have a manager drive by and look in the window. However, it is in the rules that you are not supposed to drive on the yard. 7. It took forever to get maintenance to cut the coconuts. They need to be cut every 6 months. It took 6 weeks of us calling and coconuts falling and damaging our lawn and roof for them to come out. The coconuts are deadly...seriously. They let them get to football size before they cut them. Don't park or sit under one! 8. Yes, this is an island with bugs. However, I've lived in Hawaii for many years, in different places, and IPIC has a big bug and rodent issue. They don't do insect maintenance. They come and spray only for certain bugs. It's only once, not a routine service, so the bugs scurry on over to the neighbors. Once they called and asked if a Terminex agent could come on a sat am to inspect my house for a tenting. He spent an hour with me telling me what was going to be done, only to never come back. IPIC decided not to do tenting. We couldn't use our front door for the last 6 months we lived there because of centipedes falling off the warped door when we opened it. 9. In their lease they offer 2 hour urgent repairs. It took them 1 week, with many phone calls, to come fix my stove/oven that completely failed. It is listed as an urgent issue in their rules and regs. It took 6 months to fix the lawn that they dug up from their construction project (after the construction was completed). The new oven/stoves are dangerous for kids. They are very hot--too hot to touch. The gas burners have basically 2 settings high and very high! They never came for several other requests. 10. They don't care about the "aina". They have cut down many old trees; I've found floor tiles (which in old military housing have asbestos in them) washing up on shore in front of the homes they are renovating. They are building on areas that are considered historic sites. When we moved in, we were given a map of historic (some pre-European contact) sites that we were not supposed to disturb. They are building on those sites. I've seen paint spilled on the street by the professional painters. While constructing the beach cabanas, I've seen worker mixing in sand from the beach to make their cement. You do not move sand on the Island of Hawaii, it's illegal. They've removed a breaker from the ocean, and now the beach is eroding quickly. I watched a least a dozen trees fall down because their roots were exposed by the erosion caused by IPIC. 11. Their utilities are provided by the Navy. You pay in arrears to a billing company on the mainland. No one in the office or in the office of the billing company can tell you how you are billed. They submeter, so there is some question if the bills are actual readings or estimates. The meters are locked shut, so you can't see the readings. They are read electronically by phone downloads. I was told by a manager that there are no numbers under the cover, and that the multi-family units pay the whole building s usage, divided by number of tenants. 12. Frequent power outages. They even had a scheduled power outage that they didn t tell all the tenants about. They said it was last minute and unscheduled. The electric company told them at 4pm about an 11pm outage. It was last minute because they all went home at 5pm, and stopped informing tenants at that time. 13. They have made some of their houses into vacation rentals. This is changing the demographics of the community. You have temporary people that you do not know, moving in and out constantly. 14. Ewa is the hottest place on the island with the most sun. The negative about this is that you need your AC a lot. With IPIC's single-walled and jalousie construction, you will be using a lot of electricity. They don't cool or stay cool easily. Initially, it was easy to overlook some of these issues, and give the management the benefit of the doubt. They ve had 3 management companies since we moved in. The current company has been there a while now, and should have the bugs worked out (no pun intended) by now. It is now clear that they are incompetent. They focus on treating you well when they are selling you on their property. After that, you are forgotten. The military needs to be made aware of this situation. It s still federal property, and they ultimately should be held accountable for the treatment of the people living there. It's not an easy thing to move. It s disruptive on many levels. Spend a little more money, and have peace of mind. You can always get to and see the ocean easily anytime.

    Review 1000 out of 1034

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    March 2024

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