Review History for anonymous

Arbors at Eastland Apartments


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anonymous

Resident 2011 - 2012

1/4/2013

My wife and I initially enjoyed living at the Arbors. Nothing special about the place but also nothing that made it unlivable. We really only had one major problem while living there. The management had our windows replace without letting us know and so we weren't able to move the furniture away from the windows, which resulted in our desk being broken. The window guys also did not clean up after themselves, left our door unlocked, and clogged our toilet; all very unprofessional. When I contacted management they claimed they had no responsibility to let us know and what the window guys did was not their fault, just shifting blame. The real trouble happened, though, after we moved out. We moved out in July of 2012 and were told that our deposit would be in the mail after about 30 days. Fair enough. Well, after many phone calls I did not receive my deposit so I filed a complaint with the BBB. Only then did my check come in the mail (now late December of 2012) and they sent left than half what they told me it would be with no intention of ever giving me my last half of the deposit.
    Manager

    9/25/2020

    Arbors at Eastland Apartments
    I see your review was posted prior to us taking over management of the community. It's unfortunate your experience has been less than stellar; however, we are excited to implement a variety of changes we're sure will improve life here at Arbors at Eastland Apartments going forward. Please feel free to reach out to me at residentservicesIL@monarchinvestment.com with any additional comments or suggestions you wish to share. Best regards, Monarch Investment and Management Group

    Review 49 out of 133

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    Arbors at Eastland Apartments

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