Review History for anonymous

Arbors at Eastland Apartments


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anonymous

Resident 2013

7/5/2013

Having lived at the Arbors for 3 years the majority of my complaints are only from the past year. Before that people were nice, the management was helpful, everything was fine. Not sure what happened. It started when the front office sent notices to the entire complex that exposed cables installed by Comcast needed to be buried. We were told that the tenants were responsible for contacting Comcast to have a worker come out and hide the cables. Not doing so would result in a $300 fee for the Arbors staff to do it. The clincher? This notice was delivered Monday the week of Thanksgiving. The deadline was the following Friday. 9 business day warning! When I called Comcast to arrange the service they informed me that the cables buriers were could only do it the Monday after the deadline. I informed the Arbors of this but they fined me anyway. Had to fight tooth and nail but I didn't have to pay it. The office is a joke. They routinely sign for large packages and keep them for days until it's convient for them to let us know. We lost a delivery of favors for our wedding that way. We had to call Fedex who told us they delivered it and the office signed for it. We go to get it and the place is closed. They finally left it in the hall while we were on our honeymoon for a week. Oh nothing, just $200 worth of party favors sitting in the hall for anyone to steal. And at Christmas we received package notifications in bulk on the 22nd. By that time all the parties had come and gone and I had no gifts to give anyone. Our neighbor is also one of the cleaning staff. She must think this gives her the run of the building since she hosts a cookout every week on the front stoop complete with drinking, screaming kids, and a grill. There are plently of spaces with little park grills and picnic tables but that's just to much trouble. The next morning always finds broken bottles and caps littering the sidewalks. What's worse is kids run WILD here. There are 3 separate playgrounds but the parents are too lazy to walk the 1/2 block. My husband had to yank some kids out of a DUMPSTER last year. Getting the HELL out of here when the lease is up in the fall.
    Manager

    9/25/2020

    Arbors at Eastland Apartments
    I see your review was posted prior to us taking over management of the community. It's unfortunate your experience has been less than stellar; however, we are excited to implement a variety of changes we're sure will improve life here at Arbors at Eastland Apartments going forward. Please feel free to reach out to me at residentservicesIL@monarchinvestment.com with any additional comments or suggestions you wish to share. Best regards, Monarch Investment and Management Group

    Review 47 out of 133

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