Review History for Connorr1310

Presidential Towers


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Connorr1310

Resident ā€¢ 2014

12/12/2014

Where to begin... Keep in mind we moved in a month ago. The elevators and their safety precautions need to be inspected by the city of Chicago as it is not currently safe or up to standards. : Got trapped in elevator with 15 or so people for 1+ hours during my sister's 21st birthday party. We missed our reservation at the restaurant for 15 people (not easy to make on a Friday night) by an hour so we had to find somewhere else to go (ended up eating at a bar). After calling the front desk numerous times hey urged us not to call the Fire Department but wouldn't give us any details on a plan to get us out. After 20 minutes we gave up and called the Fire Department. We've been told by numerous friends and family that after this event they do not feel safe coming to visit us... (See pics below) : On a separate occasion my sister whom I live with was dropped, yes dropped two floors while riding the elevator after exercising at the gym. After she was brought to tears she went to talk to management only to get attitude and no resolution only we are working on fixing the elevators (we've been told that numerous times) : I have been docked in my performance reviews at work for walking in 30 minutes late due to a 30 minute wait for an elevator in the morning. Prior to that I had a squeaky clean attendance record. : At least twice a week depending on when you come home good luck getting an elevator ride. (See pic below) :They have 4 elevators, one is out of order and the other two work intermittently depending on if someone is moving in or the amount of traffic that day. :Sadly we weren't told about this elevator "renovation" when moving in and thus thought we thought why not get a view and live on the 46th floor. Since I've been there for only a month I have climbed the stairs after work twice 46 floors (see pic below). :This place is more and more of a joke every day and sadly I can't move out right now. They have yet to address any of these issues and when they do, they offer poorly articulated and thought out responses to us or any of the tenants in the building. :This review concentrates mostly on their elevators even though the piping in the building is a complete mess as well. I suggest looking elsewhere...
    Manager

    12/15/2014

    Presidential Towers
    Connorr1310, Thank you for taking the time to share your feedback. We completely understand your frustrations with the elevators here at Presidential Towers, and apologize for any inconvenience you have experienced. As you may already know, we are currently in the process of modernizing all of our elevators which will soon give us some of the most state-of-the-art, efficient equipment in town. In the meantime, we will continue to work closely with our partner, Otis Elevator, to ensure that all cars are running smoothly, and to respond promptly when issues arise. Please do not hesitate to reach out to us directly in the management office, should you have any additional questions or concerns. Your satisfaction is our priority. Best, The Presidential Towers Community Manager

    Review 993 out of 1689

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