Review History for tjwindler

Haven Hoffman Estates


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tjwindler

Resident 2013

10/4/2013

After living in apartments for the past 7 years, Autumn Chase has proven to be a very adequate complex. Being from out-of-state, the entire staff has been very welcoming and helpful, many times going above-and-beyond their job description. The grounds are well kept and the parking areas are very clean and fairly spacious. I have not had any problems parking within a few feet of my complex door, even when arriving back well past midnight. They have taken action in reducing the amount and frequency of the presence of geese on the complex grounds. I noticed a quick and lasting result from their efforts. This is something that most people don't notice, because it is the elimination of a nuisance, not causing a nuisance. The staff is very helpful. As I frequently travel and am away for 5-7 days at a time, the staff is very understanding and helpful with safely storing all package deliveries. As some of my deliveries were urgent, I kindly asked if they could notify me, either by email or phone, of the arrival of any packages. I have received a call each time, and I receive monthly packages. I had some unforeseen circumstances arise, resulting in a small delay in rent payment. The staff was very understanding and worked with me to arrange for a timely payment, something very unheard of with most of the apartment complexes I have rented with in the past. The maintenance department works very hard and has addressed the few concerns I have had in a timely manner. There are no complaints with how the management operates the complex. I would highly recommend Autumn Chase to anyone looking for a place to stay. For the price and location, Autumn Chase is a great complex.

    Review 193 out of 286

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    Haven Hoffman Estates

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