Review History for Lornadoone

Arboretum Villages


Updated Review

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Lornadoone

Resident 2003 - 2020

7/16/2020

After living here 17 years I'm finally moving at the insistence of my family. Management is the worst it's ever been. Lynn the Leasing manager is terrific. Don't let their pictures of a new updated and apartment fool you. The majority of the apartments are outdated with really old appliances.. I had to complain , shame and threaten them to provide improvements to my apartment after some huge rent increases. Watch out for Kera their "new" Asst. Property Mgr. She worked there before as a leasing agent when I first moved there. She verbally abused an elderly neighbor because that neighbor had the nerve to complain about Kera consistently using the laundry rm. after hours waking up that neighbor who lived next to the laundry rm. I heard the verbal attack and it was appalling. Gratefully Kera moved but is back to torture residents again. You will also get hit with made up fees for damage even when you hire a professional cleaning crew to clean your apt. after you move out. More advice ...if you're considering moving there. Get an indoor/ outdoor security camera. You will be much safer if you do. No security cameras there at all. This is a real need. Much better apartments elsewhere. Keep looking.
    Manager

    7/16/2020

    Arboretum Villages
    I am sorry to hear that your 17 years here at our beautiful community were not positive. I consider the entire Arboretum Villages management, office and maintenance staff to be a wonderful team focused on the satisfaction of all of our valued residents at all times. Customer service is always our number one priority. I am sorry that you received damage charges upon your move out from our community. I can assure you that only damages caused by residents, beyond normal wear and tear, are billed back accordingly to our lease agreement and applicable laws. I wish you the best in the future.
    2 Previous Reviews

    Previous Review

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    Resident 85102

    Verified Resident 2002 - 2017

    7/19/2017

    Cons: One washer and dryer per 8 units (and sharing with adjacent buildings with no laundry facilities!) is frustrating at best. Using quarters instead of swipe cards is very inconvenient. Non-upgraded apartments have old squeaky tile floors and even older light fixtures. Watch out for unexpected high rent increases! Decks and windows are not maintained. Walls are paper thin! PRO: Close to expressways and train station to the city. Grounds are kept up fairly well. Safe area.
      Manager

      7/29/2014

      Arboretum Villages
      Thank you for your review. Please contact me at 630-852-4505, I would like the opportunity to address your concerns.

      Previous Review

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      anonymous

      Resident 2002 - 2007

      5/9/2007

      My apartment keeps me here

      We have a nice large apartment in quiet section. It is a pretty nice, safe place to live if you can tolerate management with no consistent Customer Service skills! They fluctuate from kind of friendly to severely punitive. The manager works very little and always looks like she's just getting over a drinking binge. Not a good first impression to new renters and residents who might want to recommend this place. Good thing she's seldom there. Winter snow removal improved recently...about time. Laundry facilities are very frustrating with broken and poorly working machines. Would like to see the management either change companies that own the equipment or do a feasibility study of installing stackables. Most new apartments these days have washers and dryers in the unit....wish we did! Maintenance is ok, but recent changes in personnel has made a difference in promptness and friendliness. Rent increases are based on who you know and how much they like you. Favorite renters go several years without a rent increase.

        Review 91 out of 380

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        Arboretum Villages

        March 2024

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