The Candles Apartments
shield00
Resident • 2004 - 2006
6/3/2006
Bad customer service
Chatham Hills apartments are in a good location, they are very spacious, and in decent condition.<br><br>The local property managers, however, leave a lot to be desired. They are rude and unprofessional. It seemed like every time I was in the rental office the office managers were having some sort of public argument with a tenant over a variety of topics. Every time that I had a comment, complaint or maintenance <br>request, the office staff's first response was that of blame and argument. Customer service was simply not very important to them.<br><br>There was also the issue of privacy. On several (8 ) occasions in my 2 year stay I had <br>"Maintenance" or other people in my apartment, unannounced and unauthorized. <br>In Illinois the law states that the landlord <br>,"May not enter your rental unit without your prior consent unless an emergency exists." The property mangers at Chatham Hills don't seem to understand the law <br>In regards to this. I was only notified on 3 of their ‘visits’. <br><br>I worry about the safety of the maintenance people and other staff that are entering <br>Apartments. On two occasions when my apartment was "invaded" I was home. <br>On one occasion I thought the person in my apartment was a burglar and armed myself with a handgun (legally) to protect myself. <br>The dumb --- who entered my apartment and <br>'Ran' into me doesn't know to this day how close they were to being shot.<br><br>My hope is that Nolan Property Management will do something to remedy the poor management and customer service at the Chatham Hills location. They really have a good apartment community, one that could stand out in Springfield.<br>Share This Review
The Candles Apartments
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