Review History for anonymous

The Emerson


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anonymous

Resident 2013 - 2014

11/5/2014

Terrible place if I could rate it any lower I would. First they completely disregarded my roommate request I asked only that I am roomed with non smokers and all of my roommates smoke. The house smells like smoke and my clothing smells like smoke. They fined us $135 for leaving a chair outside (which my roommates use to smoke). It has been out there since i came to this place. They could have at least warned us. They do not have any real appeals process. For example a roommate dumped a large amount of his trash next the dumpster. They fined the everyone and I tried to appeal it and I was told unless I got my roommate to confess their is nothing they would do. Why can't they use that money and buy some cameras. Some but not all of the staff are rude. I suppose they are not trained in customer service. They send loads of spam to my email account. Additionally they make it impossible to break a lease. The only way to break it is if you get someone to replace you and they have to approve that person. It also took them three weeks to repair my washing machine. After i made 10 calls to their office and submitted 5 online maintenance requests. The gate they have has been broken for 3 or 4 months. I assume It will be fixed after the end of the semester when people are coming to look at the apartments. I had to pay a fee at the beginning for a clean apartment. Which was not very clean and the bathroom floor was sticky. The the beds are actually full size beds fit into queen size frames making them move thought out the night. Most of the time I go to the 24 hour club house there is no one to allow me to use the amenities. Making a 24 hour clubhouse some what pointless. The exercise equipment is frequently broken and the free printer is always out of ink. The internet is slow and cuts out sometimes. It may seem like a cheap alternative when you look at the price compared to other places but they will nickel and dime you with arbitrary fees and the quality of service is terrible. No warnings just fines. Offering false promises and very deceitful.

    Review 66 out of 106

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    The Emerson

    March 2024

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