Review History for gayfaggot92

Walnut Creek Apartments


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gayfaggot92

Resident 2013 - 2014

12/29/2014

There are so many bad things about this place I cannot count. The thing that drew me in were the pictures of the complex, it looked unique and retro. Unfortunately those photos were taken at a great angle, because that is nothing like it is in person. First things first, the management is just not qualified. Every question I asked the girl, she answered in, "Um.... i'm not sure... i'll have to ask." So while they are not rude, they aren't helpful at all. Next, they show you an apartment in a building that they keep rather clean (probably because it houses the showing apartment.) The apartment itself looks nice, great lighting, it is a walk out patio. But they don't show you your own apartment until you have actually paid, and for me, it wasn't comparable. They do a walk through with you so you can point out damages so you won't have to pay, but since you are so focused and excited on your new place, you don't notice until after the fact. I noticed a cracked window, cracks in baseboards, HORRIBLE caulk job in bathroom... I mean, it held water like a sponge, which grows mold after a while. The place wasn't cleaned properly. There was dirt and grime under the fridge and stove, the baseboards had about 30 years of dust. The light shield in the master bathroom was sitting on a bulb and was literally burning plastic. The electrical in the second bedroom, (which is my baby's nursery was shot, and a fire hazard, so we had to replace all of it.) The electrical in the living room was shot on one side, and there is a short in the kitchen and dining now. (My point is, they obviously don't clean, or replace anything after someone moves out.) Moving on, they claim that there are laundry rooms in each building, but there are not. In my building, there is a laundry room, but the building next to me doesn't have one, so we have to share. So 3 washers and 3 dryers (one of which is broken) has to be shared with 23 UNITS. You will never get laundry done in this place, trust me. The laundry room is also dirty and disgusting. Cigarette butts, sometimes the washers smell like urine, there is dirt and dust all over and inside the washers and dryers. People smoke in there, which make your clothes smell of cigarettes. The mailboxes in the buildings are just horrible, they are wobbly, and the outgoing box is nothing but a plastic mail holder on the wall. So anyone can just steal your mail right now. Needless to say, I take my mail to the post office. The hallways are just as bad as the laundry room. I think they have someone clean once a week. But within that week, people smoke in the hall, leave cigarettes, track dirt, leave trash, etc., There are no security cameras whatsoever in this place. Someone thought it was funny to let the air out of my tires a few times over the summer, and since there was no cameras... what could I do? I have a few new scratches and dents on my car as well. Oh, and the laundry room in my building claims to have security cameras, but i looked everywhere and found nothing. There are handicapped parking spots, but the majority of the people parked in them are not handicapped. No sticker, and no obvious disorder. The kids just run amuck in this place. They do have 2 pools here, but you can't go and enjoy yourself, or feel comfortable taking your kid there, because the tenants here just let their kids go all by themselves, overcrowd the pool, run, throw trash, scream, and bring their boom boxes and blast inappropriate music. So, as much as my kid wants to go swimming, he is not aloud here. There is also a teeny tiny playground that they love to advertise that the neighborhood kids have torn up. Everytime I drive past it, there are no parents, just a bunch of kids playing on top of it, throwing balls across the street, etc., The neighbors are horrible. Loud, rude, disrespectful, trashy. I think the biggest problem here is the people, if they would choose better tenants, then the good ones here would be much better off.. but oh well. whatever puts a buck in their pocket. There is 0 sound proofing in the hallways. I can't tell you how many times I've heard people fighting and screaming, or the people upstairs kids screaming and crying all day... its seriously ridiculous. I showed videos to my friends of the noise over my TV and heat going, and they think i'm crazy for staying here. The thing that just really gets me about this place, is they claim to have this and that, and to be so great, yet after you move and settle in, it turns into hell. It really isn't worth the cheap rent.... plus they raised the price of rent almost $100 since I moved in, so it really isn't worth it. Since I've been here, I've probably made the value of my apartment go up about $100, but the rest... yeah, no. The one good thing they have going for them is maintenance. Those guys are great. Fast, easy to talk to. Just great guys in general. This is just an honest review from an honest person. There are better apartments and homes in Florence, just look harder, I sure wish I did.
    Manager

    4/20/2015

    Walnut Creek Apartments
    Hello, my name is Julie with Monarch Customer Service. I would like to thank you for your comments. Even though it leaves us regretful that your opinion of our community is a negative one, we respect your thoughts. While we never respond to, challenge or debate the specifics of any posting in an open forum, message to acknowledge that it is vital to the success of our community that we welcome criticism as much as we welcome glowing and reviews; it allows us the opportunity to work towards improving the community in every way possible. Thank you for your review. You can reach me via email at jlyons@monarchinvestment.com. Best Regards, Julie

    Review 27 out of 42

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